Managing Human Resources in Health and Social care

MANAGING HUMAN
RESOURCES IN
HEALTH AND SOCIAL
CARE

INTRODUCTION
Managing human resources in health and social care
organisation is one of the difficult and essential task for
its HRM department. In case of St-Margaret's Nursing
Home. Organisation they are facing variety of issues
regarding to human resource department. Present report is
on St-Margaret's Nursing Home. Organisation which is
London based healthcare organisation. As per the
scenario, the organisation is facing several types of
human resource challenges within organisation
environment.

3.1. Explaining different ways in which the performance of
individuals working in health and social care can be monitored.
 Management of St Margaret's Nursing Home can utilize the various
types of plan of action by which the performance of the care provider
can be identified.
 Quality of wok done- It becomes helpful enough to know the satisfaction
level of workers when efficient and proper care is provided by the
worker. When information is collected from consumer of services, then
they will be sufficient enough to know the taste for the whole amount of
work that was conducted by the care providers
 Feedback- Feedback plays efficient role in understanding the
performance of the workers of the company. By taking feedback
company can identified the performance of the workers and also do
improvement in the performance of the services.

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3.2 Determine the ways of training and development need of the
worker
Training and development plays efficient role in the development and
growth of the organization. There are various kinds of ways that are
helpful in identifying the needs for providing training and
development programme at St Margaret's Nursing Home.
Performance of workers- the performance of the workers are the first
factor by which company can know about training and development
for worker
Lack of understanding for the responsibilities- In the organization the
roles and responsibilities are allotted as per the knowledge and
qualifications of the worker.
Lack of cooperation and coordination- coordination in work and
cooperation with other is the crucial factor in taking decision of
training.

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3.3 Different strategies for boosting the continued development of workers in the
health and social care workplace.
Training and development is not for one time done work. It is the work which
is to be done on continuous basis. It is important for the company to give
continuous training to for development and improvement and growth on
the performance of the workers. When employee's performance of work
is continuously improved in regular manner than the skills and
capabilities are increase to high level.
 Coaching and mentoring- Workers at St Margaret's Nursing Home do
frequently mentoring, by that workers are able to understand the
problems and issues they faced by each other.
 Motivation- Motivation is the important aspect of the health and care
business. By motivating the junior employee's, the performance of the
worker is enhanced to great extend. The work will full of efficiency by
motivation

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References
Bodenheimer, T. and Pham, H. H., 2017. Primary care:
current problems and proposed solutions. Health
Affairs.
Bodenheimer, T., Chen, E. and Bennett, H. D., 2017.
Confronting the growing burden of chronic disease:
can the US health care workforce do the job?. Health
affairs.
Bratton, J. and Gold, J., 2017. Human resource
management: theory and practice. Palgrave.

Thank you