Managing Information and Technology Write a report about a Mark and Spencer company analyse its internal and external business environment an

Managing Information and
Technology

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK1.............................................................................................................................................3
Introduction of the organisation, their background and the products and services offered by
them........................................................................................................................................3
TASK2.............................................................................................................................................5
Analysis of the Porter's Five forces........................................................................................5
TASK3.............................................................................................................................................7
Analysis of the value chain analysis of the organisation........................................................7
TASK4.............................................................................................................................................9
Summarise and reflect how IT can help business to take competitive advantage in the market.
................................................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES................................................................................................................................1

INTRODUCTION
Information and technology plays a crucial role in making the organisation successful as
with this all the resources are managed effectively as per the priorities of the organisation. For
this the organisations need to procure various resources such as computer hardware and software,
data centre facilities and various networking facilities (Stein and Barron, 2017). With the help of
this, the functions in which analysis is required are performed effectively such as budgeting,
change management, staffing, organising and controlling etc. The organisation which is taken
into consideration in this report is Marks & Spencer, which is a multinational retailer having
specialisation in selling high quality products and services. In this report the competitors analysis
and the value chain analysis for the organisation is done as this helps the company in
determining the level of changes and the innovation to be introduced to be competitive.
TASK1
Introduction of the organisation, their background and the products and services offered by them
Introduction of MARKS & SPENCER:
Marks & Spencer group Plc usually abbreviated as M&S. It is a British multinational
company of retailing with headquarter in London. This company deals with high standard
clothing, stylish household products and award winning eatable products. It was founded by
Michael Marks and Thomas Spencer in 1884 & get listed on London Stock Exchange, they are
currently having1463 stores over world. In 1998 they became the first ever retailer in UK to earn
profit before tax of £1 billion. They renowned themselves as a company which sells only British
made products, although eventually they faced an unforeseen sink by which company and its
stakeholders got amazed. the CEO of M&S is Steve Rowe from April 2016 to present (Aithal,
2016).
The company is working with 80,787 with revenue of £10.4 billion (Marks & Spencer
revenue worldwide, 2010-2019) and operating income of £601.0 millions and net income of
£37.3 millions. It carries its business over 157 countries of the world and established them as a
UK market leader of men and women's wear. Mission of M&S is to deliver quality and
innovative products to customer in long run and company carries it vision of working digitally in
a sustainable, more simple and appropriate manner. The target customers of M&S are between
the age group of 33 to 55 or the audience who are fond of wearing designer clothings, keen to