Managing People Performance - CoffeeVille Name of the Student Name of the University Author Note

Running head: MANAGING PEOPLE PERFORMANCE
Managing People Performance
-CoffeeVille
Name of the Student
Name of the University
Author Note

1MANAGING PEOPLE PERFORMANCE
Assessment 1:
Section A:
Task 1
CoffeeVille business overview:
CoffeeVille is a small café outlet based in Australia that specializes in coffee related
specialties. The company owns 10 outlets across Australia and has developed a reputation
among Coffee Lovers and enthusiasts and has. The company is on its way to become a
prominent player in the market and has a promising future in the industry.
Operational Goals for 12 Months:
Over the next 12 months, the company has the following operational goals:
1. Diversify existing range of products
2. Increase sales percentage from new products
3. Increase focus on research and development
4. Attract new customers through innovative offers
5. Improve customer service
6. Invest in customer management
7. Using customer database
8. Optimize operational costs
9. Invest in Total Quality Management
10. Reducing energy per unit production
11. Improve employee retention
12. Increase recycling and reuse

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Task
2:
Workplace Law Definition/Explanation
Equal employment opportunity:
Equal Employment Opportunity (Commonwealth
Authorities) Act 1987
Link:
https://www.legislation.gov.au/Details/C2016C00775
This act is designed to ensure that
authorities take necessary steps or
actions to ensure that any form of
discrimination is not practiced in
the workplace and equal
opportunities for every individual
is promoted through the
organizational policies, regardless
of their gender, ethnicity, race,
religion or socioeconomic status.
Work Place Health and Safety (WHS)
Work Health and Safety Act 2011
Link:
https://www.legislation.gov.au/Details/C2016C00887
The objective of this law is to
provide a balanced and nationally
consistent framework that can be
used to secure the health and safety
of workers and workplaces. The
law implies taking necessary
actions that can help to protect
workers and other people from any
accidental harm or injury and
ensure that the workplace is safe
from hazards.

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5MANAGING PEOPLE PERFORMANCE
Task 4
Performance Management
System
HOW you would implement the aspect of a
performance management system
a) Setting
Performance Goals
Performance Goals can be set using the following
approaches:
1. Using Performance management Software:
These software applications can help to set
performance goals for each employee and
evaluate their performance against these
goals.
2. Frequent feedbacks on performance: Through
feedbacks, the employees can be reoriented
to the performance goals
3. Setting regular meetings to discuss outcomes
and results from operational performance:
The regular meetings can be used to update
the employees on performance goals and
updates.
b) Planning Career
Goals
Career goals can be implemented using the following
approaches:
1. Segregating the career goals as short term,
medium term and long term to facilitate better