This study material from Desklib provides an overview of the sports industry and JD Sports' efforts in digital transformation. It also offers recommendations for progressing digital transformation efforts, including collecting data, adopting other channels of digital marketing, and improving e-commerce systems.
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INTRODUCTION Digital marketing can be termed as a practice of promoting products or services through the use of internet connectivity in order to attract or persuade potential buyers and also provide new information about goods to existing customers. It assists an organisation in reaching globallytodifferentmarketsinordertogeneratebrandawarenessworldwide.Digital transformation aids in modifying company's culture and processes through the use of internet in order to meet dynamic requirements of market. To better understand the process of digital transformation, JD Sports is taken into consideration. JD Sports is UK based sports fashion company which is founded in 1981 and has its headquarter in England, United Kingdom. This project includes overview of sports industry for finer understanding of market trends in this sector. It also illustrates the efforts of organisation in digitally transforming its activities. It depicts varied recommendations provided to company for progressing digital transformation process further as to gain competitive advantage and manage its operations effectively. MAIN BODY Industry overview Sports industry is a commerce sector which involves activities like merchandising, promoting or producing of various equipments, apparels, etc that majorly focuses on games or relatedoperations(AungkulanonandLuangpaiboon,2019).Thisindustrycontributesa significant portion in UK's economical growth and rising GDP trends. An ever-growing sports industry is a result of people's awareness about fitness and health. Citizen of UK not only want their personal well being and mental peace through sports but they also want to look stylish and cool in their sports wear.It's operations are growing rapidly by advertising the products and services through virtual media, increase distribution of sports matches to varied TV channels and OTT platforms. E-sports and differential video games are gaining wide popularity in today's world. There are certain people who participates in e-sports and wait for their tournaments that stream on various websites globally. Sustainability is another concept that is closely integrated with sports industry. Increased awareness of environment protection while doing exercise or joggingespeciallyalongbeachsideby collectinggarbageemergedasnewmarkettrend. Companies starts promoting their products as eco-friendly which are made from recycled plastics for attracting customers. 1
Critical evaluation of the organisation’s digital transformation efforts Digital transformation is a strategy where a detailed plan is developed and formulated in order to modify and improve physical aspects of business into virtual one(Calotă , Ristache and Tănase, 2020).Primary motive of this process is to optimize various business activities in order to make workings faster and efficient so that paperwork can be reduced and employees gets more time for their significant jobs. It is beneficial for organisation as it aids in collecting and optimizing data of customers that provides insights for efficient business operations. Top managementat JD Sports formulatedvaried strategiesto digitally transform its business operations and compelled its marketing team to execute them in a proper way. In order to implant its digital transformation strategy effectively, JD Sports took various efforts. Such as:Launch its official website- Through its website, JD Sports modifies its physical stores into virtual ones. It also collected customer data so as to attract them with newly launched products. It also helps in providing every minute detail about products to interested buyers and also assists in uploading pictures of new products for stimulating consumer's demand as well as preferences.Collectcustomerfeedbackvirtually-JDSportstookhelpfromvariousvirtual customized softwares in order to record customer feedback effectively. It hires trurating whichisUKbasedmarketresearchcompanyforcollectingdataaboutcustomer preferences and market trends virtually. Reliable and relevant consumer data helps in improving and modifying company's marketing strategies. It also aids in creating and designing its products which provides a feel of personalization to its customers.Social media marketing- Managers of JD Sports uses twitter, facebook and you tube as digital channels for doing social media marketing. It regularly posts competition events, for instance, winning tickets for rugby match and other discounts. It also uploads promotional videos of its products on you tube. It helps establishment in increase its brand awareness all over the globe. Through its facebook page, it also posts promotional activities and various competition to attract consumer to buy its products. Multi channel strategy- It is an exercise of integrating various marketing channels to develop a unified plan in order to attract customers(Cristofaro, 2020).These channels essentially includes integration of promotional events, digital marketing channels and many more. JD Sports adopts this strategy at the time of corona pandemic when all its 2
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stores gets closed due to global lockdown. It encompasses online access of customers to purchase company products. It helps in generating usual sales even in period of corona pandemic. Recommendations for progressing digital transformation efforts Digital transformation can help a company in many ways. It aids JD Sports in reducing cost on physical and traditional marketing methods and to meet dynamic business requirements. This process is gaining much popularity at the time time of global lockdown. As companies understand the use of artificial intelligence and machine learning to make business processes more efficient. JD Sports also took varied steps to digitally transform its business operations as togaincompetitiveadvantage.VariousrecommendationsinrelevancetoJDSportsfor improving its digital transformation process are given below:Collect data- Reliable and relevant data should be collected from varied sources so as to create differential strategies for performing business functions effectively(Deshmukh, 2020).JD Sports should collect data foe specific purposes so as to create business strategies and provides direction to employees. Company can take use of varied cloud technologies in order to collect, protect and monitor its data. It should develop holistic strategy in order to make digital transformation initiatives effectively.Embrace changes– Digital transformation is not only about introduction of fancy tools and adoption of complex strategies, it is also concerned with making employees ready to embrace changes(Häckel, Übelhör and Voit, 2020). This practice is essential not only in ITdepartmentbutinorganisationasawhole.Inordertoimplementdigital transformation effectively, JD Sports should act in a transparent manner, have open and clear communication channels, provides technical training. Leadership also come into light in this situation. Leaders should inspire and motivate their followers to adapt changes by providing reasonable reasons to them. Adopt other channels of digital marketing-Digital transformation can be performed efficientlyby adopting differential virtual marketing channels(Rangone, 2020).JD Sports can adopt various other digital marketing channels for promoting its products for persuading potential buyers. Use of more channels can help company in reaching large customer base and creating brand awareness. Some of the digital marketing channels JD Sports can adopt are given below: 3
Search engine optimization– In order to make company's website rank higher than others on google, JD Sports can use search engine optimization. It aids in optimizing website in order to make them findable to buyers easily by modifying its configuration and content. Company should ask its IT department to design their website in such a way that it can be findable through easy and usual key phrases. Pay per click- It also help an organisation in increasing more search traffic(Srai and Lorentz, 2019).JD Sports can take help of this channel by paying for advertisements. These advertisements can be seen in web browsing, you tube and mobile application for reaching potential customers. Content Marketing- It can be termed as marketing practice which is concerned with creating reliable and relevant content so as to stimulate consumers to buy company's products (Trad and Kalpić, 2019). JD Sports can use this strategy by hiring content writers and making celebrities their brand ambassadors. It helps in promoting brand awareness and persuades customers to buy what their favourite celebrities are promoting. E-Mail marketing- It is an strategy that can be used not only for existing consumers but also used for potential audience(Zhongand Shanthini, 2021). It is an effective way for organising successful marketing campaigns. JD Sports should use this channel in order to promote customer interactions on a regular basis. Company can send personalized e-mails to its existing customers. Marketing analytics- Virtual marketing can be tracked and measured in a easy and concisemanner.Therearevariedmarketinganalyticaltoolswhichcantrackcustomer experience on different websites and create personalized advertisements for them. JD Sports should take help of these marketing analytical tools such as google analytics. It is customized in measuring the performance of company's website and relevant keywords. Affiliate marketing- It is an marketing strategy where an organisation pays a sum of amount to a person or influencer who in return markets company's products and services(Wang, 2019).JD Sports should take help of this strategy by working with social-media influencers. Company can collaborate with them in order to make its message reach to optimal audience.Support of top management-Effective digital transformation is implemented by proper support of mangers at top level(Misheva, 2021).This transformation can only be achieved by developing business strategy in a broader sense. This is not the job of IT 4
department alone. Mangers of JD Sports should help their subordinates by removing hindrances and inspiring everyone to make their contributions.Improve E-commerce system- For effective implementation of digital transformation strategy in organisation, e-commerce system should be properly secured from external threats such as hackers. It is a need of time to go for digital transformation but it also calls for the need of its security. Data which is collected is to be gathered from reliable sources and should be used for specified business function. JD Sports should ensure that relevant data is kept securely. To ensure this, responsible employee for this purpose should change passwords on a regular basis. They should also ensure that e-mail accounts are protected with two-factor authentication.Form research and development team- JD Sports can make a committee to research about implementation of digital transformation process in organisation. In order to readily accept changes in business processes, research and development team should look into the matter. Specified team should study about competition in market so as to gain competitive advantage.Identification of objectives- Before implementing digital transformation, an organisation should set its goals and objectives. It should know about business processes in which it wants to adopt digitalisation. Managers at JD Sports should understand its objectives and goals.Itshouldhaveflexibleworkingssandfunctionsinordertoapplydigital transformation effectively in its processes. Monitor the processes effectively- Executing digital transformation process is not enough to attain stated objectives and goals. Its monitoring is equally important for gaining competitive advantage. JD Sports should follow up the process of digital transformation in effective way as it helps in finding any discrepancies in its implementation and timely actions can be taken. CONCLUSION From the above, it has been concluded that digital transformation is an activity where modern technological channels integrates with different departments of organisation. It changes the fundamental workings in business operations of an organisation. It provides an opportunity to companies to thrive in most difficult time. As changes are not accepted by employees easily, it is a toughest job for managers to make personnel ready to embrace changes. If implemented 5
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successfully it can help organisations in number of ways such as increased productivity, customer engagement and gaining competitive advantage. Companies made huge efforts in being successfully implement digital transformation strategy in business processes. Various tools and techniques can be used in digitalisation of business. Company uses search engine optimization as it helps in optimizing company's website to rank it higher than competitors. Organisation can use this digital transformation in collecting information and data about customers in order to make business strategies effectively. 6
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