Managing Quality in Health and Social Care Industry

MANAGING QUALITY

2.1 Existing standard in health and social care industry
• The HSC were given certain measurements using
which they can measure their performance index
and check their development.
• The service must be informed about the service they
going to be provided.
• HSC should be helped when they are implementing
their duty in respective of human rights and equality.
• Enable the evaluation of quality and safety of HSC
service.

• Developing a corporate leader and an
organisation which is liable towards their users.
• A risk-free and an effective care should be given to
the service users.
• A customer tends to retain their business relation
with those organisations which are very much
approachable and offers a flexible service. So
these two attributes are very much appreciated.

2.2 Different proposition to apply quality service
• Nourishing and aiding to quick improve health
of the users is next theme on this list.
• Users should be informed about the service
through constant communication. This is the
last theme on this list (Posavac and E. 2015,
p.9).