Managing Quality in Health and Social Care

Assignment
MANAGING QUALITY
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Table of content
Introduction......................................................................................................................................3
LO1..................................................................................................................................................3
1.1 Stakeholders perspective regarding quality in the field of Social and Health care..................3
1.2 Role that are played by the CQC and external organizations in setting standards towards
Social and Health care.....................................................................................................................4
1.3 The potential impact of reduced service quality and the adverse effect on health and social
care stakeholders..............................................................................................................................5
LO2..................................................................................................................................................6
2.1 existing standard in health and social care industry..................................................................6
2.2 Different proposition to apply quality service...........................................................................7
2.3 potential threats while delivering quality services in health and social care services...............7
Lo3...................................................................................................................................................9
3.1 Evaluate the effectiveness of systems, policies and procedures used in a health and social
care setting in achieving quality in the service(s) offered...............................................................9
3.2 Analyse other factors that influence the achievement of quality in the health and social care
service............................................................................................................................................10
3.3 Suggestion to improve the quality of service in health and social care organisation..............11
LO4................................................................................................................................................12
4.1 different ways to analyse health and social care service regarding both internal and external
outlooks..........................................................................................................................................12
4.2 Discussing the effectiveness of the service users in the assessing process of service quality.12
Conclusion.....................................................................................................................................13
Reference list.................................................................................................................................14

Introduction
This article is about the understanding the standards existing in the health and social care
industries. How are they used to measure the quality? Different approaches used to implement
the quality of the system. This article will also help to identify the barrier in the process and what
are the impacts. It will also help to suggest various ways improve the quality of the service of
health and social care industries and help the reader to evaluate their service regarding both
external and internal services.
LO1
1.1 Stakeholders perspective regarding quality in the field of Social and
Health care
Who are stakeholders?
Stakeholders are the people involved in a specific art or interest. In health and social care
services both the patients and the service givers are stakeholders as the patient pay for the
services provided to them. Also in health care services patients are the main users. Stakeholders
can also be fallen under the category of facility giver, employers and the CQC(Care Quality
Commision) where the care/facility givers provides services(Huotari et al. 2016, p.869).
What are the perspective views from stakeholders?
We should keep in mind that quality in health and social care might have same outcome but from
the view of caregivers or the staff’s and the caretakers or the patient's might be totally different
from each other. Quality is the standard of any service or goods provided. Quality is to meet the
user’s needs, therefore it's very necessary to identity what this needs or requirements are. If any
extra service is being added which the users do not need then that service won't have any
quality in it.
Health and social service care regulators in UK set few standards which people must practice and
they must be registered. Working without proper registration would be crime over there.
Therefore the registers provided to the public openly that they can check if any specific
stakeholder is registered or not(Mohammed et al. 2016, p.19).

1.2 Role that are played by the CQC and external organizations in setting
standards towards Social and Health care
External organizations/agencies look after the health and social care provider by monitoring and
supporting the facilities. The agencies play a very important role in providing a good standards in
the health care facilities. Several regular inspections are done like testing of sanitization, nursing
care, availability of tools, safety measurement, and everything that happens in the Anchor care
trust so to make sure that the nursing care they set meets the quality standards. If they find any
fault in the standards they set from the standards that they receive they guide and fix those faulty
standards. Other than setting those standards they also train the health care providers like the
doctors, nurses, matrons, etc(Jiang et al. 2016, p.116).. The agencies have the latest updated
information or trends regarding the health care and they set this trends in the trust centre. The
external agencies also work with other agencies to have balance in the implementation of quality
standards of health care.
Some examples of agencies those work to set good standards in health care are:
a. Healthcare inspectors: These are the people who keeps constant monitoring and
inspecting about all the activities within the facilities. After doing its tasks, this people
announces its findings to the health care facilities to improve their services.
b. CQC(Care Quality Commission): These the UK based institutions which provides
regulatory standards to the health and social care providers. These regulators ensures that
all the home care systems and day care hospitals etc. provide an efficient, safe and high
service quality all the time.
c. MHRA are the government based agencies that provides medicines and healthcare
products and devices including medicines in effective and safe manner. This agencies
also ensures that all the health care facilities improve its standards and quality including
safety measures(Allen et al. 2016, p.25).
Overall all the external agencies have the power to provide and assist all the health care facilities
with important factors that include improving their safety measures in all the possible ways. In
some case the government systems and the external agencies work together to provide a better
healthcare facility to the patients.