Managing Quality in Health and Social Care

Managing Quality in Health
and Social Care
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Table of Content
INTRODUCTION...........................................................................................................................3
Q1. Stake holder's Perspective....................................................................................................3
Q2. Role of external agencies in Setting Standards. .................................................................3
Q3 Impact of the poor service Quality on social as well as healthcare stakeholders.................4
Q4 Various standards in social as well as health care facilities..................................................5
Q5. Various steps to create total quality management.................................................................6
Q6 Potential barriers...................................................................................................................7
Q7 Effectiveness of systems, procedures and policies that are utilized in health as well as
social care setting.........................................................................................................................7
Q8 Factors that impacted achievement of quality in HSC services.............................................8
Q9 To improve quality of Service within Health care ...............................................................9
CONCLUSION .............................................................................................................................10
REFERENCES..............................................................................................................................11
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INTRODUCTION
Quality management has becomes a vital issue within healthcare organization
(hospitals). The increased attention is main reason is government regulation, Hospital
management, influence of customers consider as the main provider of Healthcare (Snooks and
et.al.,2016) . Health care concept is basically depends on various perspectives and contexts. It
depends on ideas, opinions, preferences, social system and involved parties. Quality is
considered as vital aspect to the service providers and users and also different stakeholders
within circle. To improve services and reduces the efforts, financial strains that can normally
gives assurance. It also provides an aim of reducing expensive as well as unnecessary care
charges. Report focuses on the various strategies that can helps to achieve a better quality . It
also analysis policies, system, procedures in the social and health care system. It also lay
emphasis on understanding different methodologies for evaluation social as well as health care
services quality that will be covered within PPT.
Q1. Stake holder's Perspective.
Stakeholders are the person ,group ,organization shows interest in a firm. They are
involved in a particular task and also they show interest within the success of the projects . They
can be in as well as outside the firm such as they can sponsor the project. The effect of the
stakeholder may be negative or positive on the project of the firm. There are various people
involved within a project to make it successful. The major stakeholders within social and health
care system are physicians, patients, employers, Pharmaceutical firms as well as government.
Physicians are called as the providers while patients are considers as recipients of medical care.
In health as well as social care stakeholders perspective are associated with the quality
maintained. The clinical needs of the patients are fulfilled easily. Each and Every level of the
stakeholder has its own views and perspective in terms of quality maintenance (Snooks and
et.al.,2016). In case of Alicia Stakeholder's perspective is to maintain the quality so that Alicia
diagnosed properly at the first time and her breast lump is easily diagnosed and correctly
diagnosed.
Q2. Role of external agencies in Setting Standards.
External agencies aids ,monitors as well as supports the health care facilities. Theses are the
agencies which can enhance mechanism through offering federal and local authorities and also
through regulatory control of state. These agencies also act as dupery of quality care, can protect
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the interest of stakeholders as well as protect the quality authorities. They can do programs by I
guarantors and incentives of providing quality.
Examples that are associated with the these agencies as well as their roles in setting standards.
Care Quality Commission(CQC)- In England this is considered as one of the independent
regulator institution for health as well as social care. It assures that health care facilities such as
hospitals as well as home care facilities with safer ,effective and compassionate and also provide
high quality services. Here by its roles it encourages quality improvement.
Medicines and Health care products Regulatory Agency (MHRA).It is known as the government
agency that ensure medicines and care devices equipment work is consider as safer and in
professional manner. It is an agency that can be responsible for ensuring that organization can
improve the safety and quality in terms of care setting . Alicia also wanted to the hygiene
maintenance with the helps of these agencies as in the case of Alicia they do not maintain the
hygiene ad Alicia demanded for it . (D’Andreamatteo and et.al., 2015).
Q3 Impact of the poor service Quality on social as well as healthcare stakeholders.
Influence of poor quality on different stakeholders.
Poor quality of service leads to a terrible effect on the stakeholders as well as healthcare
providers as it can damage the reputation of the firm and also degrade the caretaker's spirit. Thus,
it put the decline within a patient's care, also loss of money that can be spent also with care
services. The most vital step is to focus on the service quality as because consumers are very
many consumers about the quality of services that can be provided to them. Good service
quality can influence the positive impact on the customer's loyalty of customers .Here the
satisfaction of the consumers depends on the empathy, responsibilities , tangible are known also
independent variables. In case of Alicia poor quality service leads to diagnosed her incorrectly.
and she faced a bad experience and reported that healthcare services are decreasing over te
years. There are various underlying quality issues that impact on the poor influence at RUH as
well as focusing mismanagement fundamental in framework . It can allow to increase the
improvement of quality and also leads to the patient's center. To increase the quality it must
highlights on the funds, its quality. It may be concerns to deals with effectively as well as
productively to enables to ensure the quality (D’Andreamatteo and et.al., 2015. It considers to
deals with more effectively and rapidly. RUH must considers the improvement within quality as
it can leads to the patient center care and also practices that can ultimately grab ill health
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