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Managing Quality In Health And Social Care: Doc

   

Added on  2021-01-01

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Managing Quality InHealth And Social Care
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK1.............................................................................................................................................11.1 Perspectives that stakeholders in health and social care have regarding quality...................11.2 Role of external agencies in setting standards ......................................................................21.3 Impact of poor service quality on health and social care stakeholders ................................3TASK 2............................................................................................................................................42.1 Standards that measures quality of health and social care ....................................................42.2 Different approaches to implementing quality systems ........................................................52.3 Potential barriers to delivery of quality health and social care services ..............................5TASK 3 ...........................................................................................................................................63.1 Effectiveness of systems, policies and procedures used in National Health Service inachieving quality in service(s) offered.........................................................................................63.2 Factors influencing the achievement of quality of services provided by NHS......................73.3 Ways in which quality of healthcare service could be improved .........................................8TASK 4 ...........................................................................................................................................94.1 Methods for evaluating health and social care service quality with regard to external andinternal perspectives (based on SERVQUAL Method)...............................................................94.2 The impact of involving users of services in the evaluation process on the service qualityat the London Road Community Hospital.................................................................................10CONCLUSION .............................................................................................................................11REFERENCES..............................................................................................................................12
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INTRODUCTIONHealth and social care is a term that relates to services that are provided by health andsocial care service providers. This is a general term that defines all service care sector andinfrastructure development in health care. Health care means taking all precautions and makingpublic aware to be physically and mentally fit. Social care is about social work, personal care,protection or social support services to children or adults in need or at some risk due to illness orpoverty. Health and social care services in society are required to make each and every onehealthy and to make them aware about protection that are taken for healthy future. St Thomasand Guy’s hospital takes initiative to provide quality health care services to all patientsthroughout country. In this project, description regarding prospective of shareholders for qualityof services and role of external agencies in setting standards for health care is described.(Parekh and et. al., 2011). Impact of poor quality of service, different approaches to implementhealth care system, factors that influence quality and methods to evaluate quality of service arediscussed in this project. TASK11.1 Perspectives that stakeholders in health and social care have regarding qualityStakeholders are the persons that can and are affected by actions, policies and objectivesof organisation. A stakeholder can be an individual, organisation or group of persons that areaffected by outcome of project. Stakeholders are directly and indirectly related to business andare of two types one is internal and other is external stakeholders. St Thomas and Guy’s hospitalhave different stakeholders that have different prospective regarding 'quality' in health care.description of these shareholders are as follows-Patients- Patients are served with health care facilities by St Thomas and Guy’s hospitaland are ultimate consumers of services. Their satisfaction plays very important role inmaintaining relationship between patients and health care providers. Patients satisfaction is aresult of quality services provided by hospital. For patients quality means clean and hygienicenvironment, experienced doctors, caring staff and twenty four hours services to make sure thatpatient is fine. To cure disease in minimum time is important perspective of patients towardshospitals. For every consumer quality will also include reasonable fees charged for servicesprovided (Care Quality Commission, 2012). 1
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