Managing Quality in HSC : Report
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Added on 2020-01-21
Managing Quality in HSC : Report
Added on 2020-01-21
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Managing Quality in HSC
Table of ContentsINTRODUCTION................................................................................................................................3TASK 1.................................................................................................................................................31.1 Perspective of external stakeholders concerning quality in healthcare.....................................31.2 Analyse the crucial role of external agencies on standard setting in healthcare........................41.3 Adverse impact of reduced quality on Stakeholders..................................................................54.1 Methods to evaluate the quality of health and social care services...........................................6TASK 2 ................................................................................................................................................62.1 Standards in health and social care organisations and the relationship with quality.................62.2 Evaluate diverse strategies that can be used when implementing quality in health and social care...................................................................................................................................................72.3 Potential barriers in delivering of quality management in Whitechapel Hospital,....................8TASK 3.................................................................................................................................................83.1 Effective use of systems, policies and procedures to improve quality of Stanford Residential8care home........................................................................................................................................83.2 Possible factors that can contribute to the attainment of quality...............................................93.3 suggest ways to improve the quality of services in Stanford care home.................................104.2 Importance of involving service users in service delivery of health care................................10REFERENCES...................................................................................................................................12
INTRODUCTIONHealth and social care are the terms related to services which are provided by healthcareprofessionals, physicians and nurses to patients. As these services have direct impact on human’slife as it is very necessary to maintain standards to provide quality service to patients and children.Every healthcare centre will have its own laws and policies which are required to regulate properfunctioning of hospitals and other health care centres (Thomas, 2012). If the quality of health andsocial care service centre is not maintained properly it will affect the internal and externalenvironment. Proper managing skills and monitoring procedures are essential for every organizationto grow effectively and timely.In this report, different quality parameters will be studied based on the perspective ofexternal stakeholders of St Andrew's Hospital UK. Further, study will also include negative impactof reduced quality on service users and other healthcare professionals and ways to improve theservice in the field of health and social care centres.TASK 11.1 Perspective of external stakeholders concerning quality in healthcareStakeholdersPositive impactNegative impactGovernmentThe perspective of governmentabout the quality services in StAndrew's hospital, UK ispositive as well as negative.These are discussed below.Due to the effectivequality and resourcemanagement, UKgovernment hasreducedtheconsultation fees ofhospital which earlierwas very high and dueto this reasonprevented older andpoor citizens to seekNegative perceptions include:Due to less number ofstaff members in St.Andrew's hospital, thegovernment is planningto collaborate thishospital with variousother healthcare centres(Hibbard, and Greene,2013).
medical care (Chassinand Loeb, 2013).As the quality andservice of this hospitalhas improved to agreater extent,government has startedinvesting more fundson development of StAndrew's hospital.InvestorsDue to the better qualityservices provided by StAndrew's Hospital, UK,the investors haveincreased the investmentcost which resulted inincreased of Hospital'scapital (Millar and Hall,2013).As St Andrew's hospital,UK, is a low budgethospital it has to paydividend to theirinvestors which willhavea negative impact onfinancial resources of thehospital.CustomersAs the hospital iscapable of providingbetter healthcareservices, customersprefer this hospital forseeking medical healthissues wheneverrequired. Decrease in staffmembers has affectedthe quality of hospital.As patients inflow ishigh, more number ofmedical staff is required.to handle the patients.(Aiken, Sermeus andTishelman, 2012).1.2 Analyse the crucial role of external agencies on standard setting in healthcareIt is necessary to maintain various quality standards for proper functioning and maintainingof St. Andrew's Hospital (Brunsson, Rasche and Seidl, 2012). Various external agencies thatparticipate in measuring quality standards are mentioned below.UK Adverse Incident centre: The UK Adverse Incident Centre functions with the objective
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