Managing Quality in HSC Services

The provided report discusses the essential aspect of managing quality in Health and Social Care (HSC) services. It highlights the need for administration to consider stakeholders' perspectives and set attribute employment standards to deliver work effectively. The document emphasizes the importance of employees working on particular lines to maintain standard quality services. It also mentions the role of setting certain standards to identify major key areas that need improvement, ensuring effective service delivery.

Managing Quality in Health
and Social Care

INTRODUCTION
Managing prime is a necessary part in health and social care services that includes
various perspectives and understanding. The value of other external stakeholder and service
users, students will learn the significance of both empowerment and participation of service
customers for doing functions of improving quality confidence of services (Parekh and et.al.,
2011). Quality management is an important element for business or other service industry. The
main role of management is to supply suitable standard of facilities which satisfy the maximum
level. The report is based on Airedale NHS foundation Trust which is the largest service provider
hospitality sector and it is situated in United Kingdom. Management need to focus on patient’s
health issues so that they will easily recover from their disease. For maintaining standard quality
which has to be framing and take to get executed as per their necessitate. Some methods help in
evaluating and measuring quality which have to be frame by which they can attain such standard
services.
TASK 1
1.1 Perspective of external stakeholders regarding their quality
Before implementing any business operations, it is necessary component which involved
with their stakeholders for making any type of business functions. There are different
stakeholders who have variety of perspective for associated with an enterprise and administration
can take correct actions on them so they get interested for fulfilled (Moorhead and et.al., 2013).
Management of quality is essential theme for such business venture and administration has to
maintain or manage their standardised work according to different stakeholder perspectives. In
HSC, several stakeholders’ views and reviews are connected with their choice that is as follows:
Here are two kind of stakeholders that includes intrinsic and extrinsic. All these factors
have certain views for managing attribute work that are render by hospital. For such view of
outside stakeholders required to identified.
Users- Airedale NHS Foundation Trust requires to determine the illness of their enduring
so they can supply work and render management as per the demand. According to point of view
of users, they need to make quality services and management have to recruit those staff members
who help them in delivering appropriate quality services. The NHS users are providing effective
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quality based services and products which attracting large number of customers. The employees
also giving best offers and facilities to their buyers which assist in gaining attention of people.
Government- Authority can frame some number of policies that have to be followed by
HSC suppliers (Reeves and et. al., 2011). Management need to precede them so that customer’s
well-being problems get reduced and keep choice services which can be rendered. Airedale NHS
foundation Trust organisation have to follow various regulations of Welfare and Safety Act
1996, security act. There are different Acts which are required to be framed by authorities in
order to get favour of customers.
According to this, administration need to follow these standards where they can identify
the measure of services for rendering and investigating the laws which can frame by government
while delivering of services.
1.2 Function of extrinsic authority in setting superior
For set the modular choice, administration has to see upon their stakeholders by which
they can present prime work. In such circumstance, at several instance, most of the firm lead to
forget their stakeholders welfare which is important term for their high growth and success. They
will get failed for supply quality based services to their customers (Insel and et. al., 2011). There
are some agencies who work for maintaining high standard quality services. It includes Care
Quality Commission, National institute for care characteristic for some of the enterprise who
lead for assisting in set up correct standard of quality.
Care Quality Commission (CQC) - The main aim of this agency is to set the
standardised for social care and residential care administration. They mainly focus on their daily
activities where entire concentration on reaching with standard quality. This agency will show an
necessary function in supplying effective employment to large amount of customers. Airedale
NHS Foundation Trust has to cognisant about these authority so at the period of necessity and
other substantial are forever there for these acts. This is that agency where the manager are
providing special care to each patient and also giving effective services or facilities to them.
Through this they can easily recover with their disease in better manner.
National Institute for care excellence- This will provide the advices to the Airedale
NHS foundation trust in United Kingdom. Their major roles are as follows:
 It also involves with standard for social care services and care homes.
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 It helps in creating the guidance and provides advices to time to time for health and
social services.
 Airedale also contributes broad scope of collection to healthcare associations.
1.3 Effect of miserable choice work on stakeholders of well-being and societal aid
Impact of poor care on the organisation- This impact occurs because poor service
quality of an organisation may directly affect contrary. The value of miserable quality can
minimise the firm productivity due to make profitability for the Airedale NHS foundation trust
can also decreases (Singer and et. al., 2011). On the other hand, poor services and facilities are
provided by an organisation by which the patients are taken effective care towards them. CQC
and another health standard authority have to take some lawful activities that can destruct the
developing brand of an enterprise.
Impact of poor care on the Service users- In HSC, an organisation has vastly impact on
their service customers or users. If level of satisfaction of service seekers at Airedale NHS
foundation trust will declining day by day so this will create negative image in the mind of
customers regarding this corporation. In the hospital, poor service quality are render and old
techniques are used that can create harm for the service users.
4.1 Techniques for evaluating welfare and societal aid work superior with external and internal
appearance
It is necessary role of any work aspect organisation is to negotiate their superior and
standardised in proper manner. If such sector disappoint to do these property, then they have
been suffering from huge harm or damage that reduces the customer’s base. Superior
administration is that conception which helps in maintaining the modular for delivering work
(Damron and Damron, 2013). By acquiring the orientation of various stakeholders, according to
their work of welfare aid, there are large numbers of concepts which are used by Airedale trust
and also maintain high quality service for their users. Different patients have various views
which need to be examined by administration so that they can maintain appropriate choice and
quality services can be rendered as per the necessity.
Questionnaire- This is defined as document where different types of questions
will be enquire to all the persevering and other stakeholders who are accompanying to such
corporations. In this document, enquiry are totally supported on services, superior etc., so all
these information are accompanying with enterprise operations and functions. It is the suitable
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method by which they can get points for improving organisation relationship with the business. It
will help in evaluating the quality services of hospital that are related with external and internal
stakeholders and identifying their point of views. Questionnaire will help in analysing and
evaluating their patients needs and demand towards NHS foundation services and facilities.
Through this the company can identifying their employees as well as patients views about their
services. They are enquire about that how to make proper changes and modification which assist
in analysing and determining the actual position of business at large market place.
Interview- It is another essential method for measuring the quality service with an
assistance of which management can collect deep information in correct manner (Weisfeld,
2011). Hence, this is the leading source for gathering data by doing personalised interaction.
Airedale NHS foundation trust can also use such concept for acquiring intrinsic and extrinsic
stakeholders’ views. This will help in evaluating and monitoring the person skills and abilities
like care provider who are take care of their patients. The company manager hire those
employees who are able to make decision, have ability to maintain skills, increasing company
income or revenue in proper manner.
TASK 2
Covered in PPT
TASK 3
3.1 Setting process and argumentation which utilised for reaching standard attribute
Sam is a managing director at Stanford resident aid homes where many customer’s are
non acquiring correct attribute services. Therefore, with the assistance of CQC, there are certain
leading difficulty which drive for directing the affect of employed and dealings very poorly
(Cherry and Jacob 2016). Therefore, as a manager, Sam has to execute some effective standard
quality for all issues which has been resolve so that HSC that can help in recover the patients.
For setting policies, process and maintenance of system which is important approach. So
company manager have to do work on such issues for improving services.
 Poor communication- It is one of the main reasons behind any poor quality of services
which is correct procedure of communication. For large time period, they transfer proper
information which does not convey from one person from other individual which leads
for affecting the working in bad manner. Sam needs to maintain decent interaction
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standard where users can gain the quality services. The informal policy has to be framed
by using communication. There are various things or factors which need to improved in
communication by company manager such as controlling the effective process,
participation of people, protect from major issues and problems, appropriate management
leadership and many more.
 Lack of team working- The appropriate practical as a unit is very essential
nomenclature. If group is not employed correctly, then administration have been endure
from prime disadvantage. Company director of Stanford occupant aid has to manage
scheme where all group members can business collectively that will assist in supplying
advanced attribute based employment.
There are certain policies and process which an enterprise has to precede so they can
modify their standardised attribute. Thus, this can provide to sizeable amount of users.
Therefore, once customers involvement are all over at the specific things which can satisfy the
number of patients who come there and by this base of customers are higher.
3.2 Factors which influence quality in health and social care
In HSC, employees need to do work on particular line which can maintain their standard
quality of services in appropriate manner. But still there are always certain factors that can lead
towards affecting and impact on business operations of HSC organisation (Care Quality
Commission, 2012). Management require to work on them so all the customers are became
satisfied. There are some issues and problems which lead for influencing standard quality of
HSC that are described as under:
 Poor methods and techniques - It is one of the major problem for dissatisfied the
customers that is need of outfit. If administration does not have correct sum of machines
and materials for providing broad attribute work, then it immediately affects the concern
transaction and its functions. Stanford aid does not have sufficient measure of
accumulation and it is the primary explanation behind need of modern application.
 Employee’s shortfall- Most of the staff members left organisation as a result of
dissatisfaction by their work. There are limited number of care staff and also they are not
capable for interacting with more than one patient at particular time. This is other major
reason behind lack of fulfilling users requirements.
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From the above discussed point, this can analysed that poor methods and shortage of
employees should be improved with the help of service users which are totally connected with
care quality. The lack of satisfaction level among employees due to poor services or facilities
and it is necessary for care provider is to effective facilities. All these are main issues by which
Stanford resident care is suffered and company manager have to do work according to them and
also render appropriate quality of services to their customers. Along with this, such problems
create major issues in lack of satisfaction with users and create poor brand image in market
place. Sam require to do as per satisfying quality services which offer to their users.
3.3 Structure by which superior get developed in welfare
It is the first-most responsibility of administrator to use correct path for rising service
attribute which helps in maintaining standard services. Stanford needs to use appropriate way
which aids them for improving their quality based facilities and reach with specific standard so
users base is increasing and also their demand get fulfilled (Brett and et. al., 2014). It is
important thing for making issues and identify purpose. Sam identify number of ways which
directly affect on working system in bad manner. Hence, there are number of issues that can take
place in context of HSC which includes lack of training to employees, lack of communication,
shortage of staff members, lower advanced technologies etc. All the correct steps have been find
out so that all major issues get improved in proper manner.
 Given training to all employees so by this, they can present advanced choice based work
to their users.
 Select or newcomer suitable amount of staff members which help in managing all tasks in
better way.
 Preparation of finance for purchasing the latest and extremely modern application and
device so they can keep and doing activity on all contractable disease.
 Customer services provide to their patients which help them in maintaining and managing
effective facilities in appropriate manner.
 They require to empower the service users towards making effective facilities or services
while conducting better work or task.
 The quality work should be best and effective in each term which assist in increasing
growth and success of an organisation.
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 They need to generate their income and revenue at internal basis which help in gaining
attention of customers.
All these are leading course which have been used by Sam at workplace in activity
superior based work to all users of an organisation. It can lead for improving their skilfulness and
they can dealing with different kind of issuing in systematic way.
4.2 Process evaluation in delivery services to customers
It is essential for an organisation that includes their services user in the procedure of
supplying quality services to them. For executing such things on administration, customers
satisfaction will get maximise and large number of services lead for adding it. “It can be said that
it is essential for work users in well-being aid”. This argument is entirely actual due to welfare
and societal aid, firstly appreciate the grounds which have to find out and then make correct
determination that have to be taken in effective manner. In this context, participation of user is
compulsory. Therefore, administration requires to ascertain their process which they will
provided to their service to users (Aveyard 2014).
For measuring the performance, no one lead for providing correct data and information
rather than service user. Therefore, Stanford care home manager have to take essential decision
for lead to involved with their large number of user for evaluating their customers perspective.
For acquiring the feedback from number of users which help in maximising the working and
operation of business. Appropriate information lead to motivate their employees and they begin
to perform task in positive manner. In the context of positive factor, there are certain negative
factors which are identifying the working condition. They require to empower their services and
facilities which help in gaining high amount of income and revenue for providing effective
services and facilities to their customers. This will help in maintaining and managing all business
operations or functions and also service users need to expand their services in proper manner.
CONCLUSION
From the above mentioned report, it can be concluded that managing quality is an
essential part in HSC services that includes various perspectives and understanding. There are
various neutral who have assortment of orientation for connected with an organization. There are
two kind of stakeholders that includes intrinsic and extrinsic. For setting standard quality,
administration has to see upon their stakeholders by which they can present attribute
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employment. Superior administration is that conception which helps in maintaining the
regulation for delivering work. For evaluating and measuring quality, it is necessary for them to
set certain standards which help them for identifying major key areas that need to be improved.
In HSC, employees need to do work on particular line which can maintain their standard quality
of services in an appropriate manner. It is important thing for making issues and identifying
purpose.
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REFERENCES
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Cherry, B. and Jacob, S.R., 2016. Contemporary nursing: Issues, trends, & management.
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Damron, W.S. and Damron, W.S., 2013. Introduction to animal science: global, biological,
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Reeves, S. and et. al., 2011. Interprofessional teamwork for health and social care (Vol. 8). John
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<https://www.stakeholdermap.com/external-stakeholders.html>.
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