Trusted by 2+ million users, 1000+ happy students everyday
Showing pages 1 to 4 of 11 pages
Managing Quality in Health and Social Care
INTRODUCTION Managingprime is a necessarypart in health and social care services that includes various perspectives and understanding. The value of otherexternal stakeholder and service users, students will learn the significance of both empowerment and participation of service customers for doing functions of improving quality confidence of services (Parekh and et.al., 2011). Quality management is an important element for business or other service industry. The main role of management is to supply suitable standard of facilities which satisfy the maximum level. The report is based on Airedale NHS foundation Trust which is the largest service provider hospitality sector and it is situated in United Kingdom. Management need to focus on patient’s health issues so that they will easily recover from their disease. For maintaining standard quality which has to be framing and take to get executed as per their necessitate. Some methods help in evaluating and measuring quality which have to be frame by which they can attain such standard services. TASK 1 1.1 Perspective of external stakeholders regarding their quality Before implementing any business operations, it is necessary component which involved withtheirstakeholdersformakinganytypeofbusinessfunctions.Therearedifferent stakeholders who have variety of perspective for associated with an enterprise and administration can take correct actions on them so they get interested for fulfilled (Moorhead and et.al., 2013). Management of quality is essential theme for such business venture and administration has to maintain or manage their standardised work according to different stakeholder perspectives. In HSC, several stakeholders’ views and reviews areconnected with their choicethat is as follows: Here are two kind of stakeholdersthat includesintrinsic and extrinsic.All these factors have certain views for managingattribute workthat arerenderby hospital. For suchview of outside stakeholdersrequired toidentified. Users-Airedale NHS Foundation Trust requires to determine theillness of their enduring so they cansupply work and render managementas per the demand. According to point of view of users, they need to make quality services and management have to recruit those staff members who help them in delivering appropriate quality services.The NHS users are providing effective 1
quality based services and products which attracting large number of customers. The employees also giving best offers and facilities to their buyers which assist in gaining attention of people. Government- Authority can frame some number of policies that have to be followed by HSC suppliers (Reeves and et. al., 2011). Management need toprecede themso that customer’s well-beingproblems get reduced andkeep choiceservices which can be rendered. Airedale NHS foundation Trust organisation have to follow various regulations ofWelfare and Safety Act 1996, security act.There are differentActs whichare required to be framed by authorities in order to get favour of customers. According to this, administration need to follow these standards where they can identify the measure of services for rendering and investigating the laws which can frame by government while delivering of services. 1.2Function of extrinsic authority in setting superior For set the modular choice,administration has to see upon their stakeholders by which they canpresent prime work. Insuch circumstance,atseveral instance,most of the firm lead to forget their stakeholders welfare which is important term for their high growth and success. They will get failed for supply quality based services to their customers (Insel and et. al., 2011). There are some agencies who work for maintaining high standard quality services. It includes Care Quality Commission, National institute for care characteristic for some of the enterprise who lead for assisting in set up correct standard of quality. Care Quality Commission (CQC)- The main aim of this agency is to set the standardised for social care and residential care administration. They mainly focus on their daily activities where entire concentration on reaching with standard quality. This agency willshow an necessary functionin supplyingeffective employment to large amountof customers. Airedale NHS Foundation Trust has tocognisant about these authorityso at the period of necessity and othersubstantial are foreverthere for these acts.This is that agency where the manager are providing special care to each patient and also giving effective services or facilities to them. Through this they can easily recover with their disease in better manner. National Institute for care excellence- This will provide the advices to the Airedale NHS foundation trust in United Kingdom. Their major roles are as follows: It also involves with standard for social care services and care homes. 2
Found this document preview useful?
You are reading a preview Upload your documents to download or Become a Desklib member to get accesss