Managing Quality in Health and Social Care

Managing Quality in Health
and Social Care
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INTRODUCTION
Treatment of medical disorders within health centres, community and hospitals need a
high quality of services and operations. Healthcare as well as social sectors, need to maintain
quality in their service delivery. Quality is one for the most essential aspects for both service
users and providers along with other stakeholders within the organisation. It is a major concern
for stakeholders as it leads towards customers satisfactions and help to put a positive impact on
organisation (Leyerle, 2016). In this report, Stretton Nursing Home organisation has been chosen
which is a care home that provide wellness and care services to all sets of individuals.
Furthermore, the report will cover various orientations of the stakeholders in respect of quality in
healthcare organisations. In addition to this, different planning in order to maintain an improve
quality in clinical services has been discussed. Lastly, systems evaluation, policies and
procedures in health care services has covered.
TASK 1
1.1 Discuss various perspectives of stakeholders within health and social care regarding quality
of services.
Stakeholders can be define as an individual or group who could be effected by the
achievement of organisational objectives. There are number of stakeholders which are
particularly involve in managing their service quality(Davies and et. al.,2018). Qualities such as
setting guidelines for meeting customer satisfaction, reduce wastage, lowering costs, facilitate
training and involving staffs are need to be reinforced in healthcare organisations. In context to
Stretton Nursing Home organisation, there is a need for improving quality of their care services
in order to meet the guidelines of CQC. It stands for Care quality Commission which is a self-
directed regulator of overall healthcare services in England. Key stakeholders who contribute in
improvement and management of qualities are discussed below.
Customers: Individuals who seek services of respective organisation have their own
specific perspectives regarding service quality. It is the duty of Stretton Nursing home to
improve the equality of services in order to get customer satisfaction. Quality in services not only
consider with offering medicines and using equipments but should also focus on cleanliness and
confidentiality of information share by customers ().
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Staff: Healthcare practitioners or workers have a responsibility of maintaining the service
quality of given organisation. The duty of care practitioners in the organisation is to consider
guidelines require to deliver quality care to patients. It could be attain if care practitioners of the
respective organisation are oriented towards performing better clinical practices effectively.
Government: Healthcare organisations require a deep support of government agencies
for managing the functionality in order to manage effectiveness of organisation (Dowding and
Barr, 2018). Government has a vital role in improving and monitoring of service qualities based
on quality standard. UK government is putting efforts in developing guidelines for healthcare
services quality an use of resources.
1.2 Examine the duties of external agencies for setting standards.
These agencies are regulatory agencies who are responsible for regulating the quality of
operations within an organisation. There are number of agencies available for analysing the
conditions and requirements of patients for changing environment. Organisations like healthcare
sectors, are need to follow the standards and benchmark of quality in order to fulfil the demands
of service users and for sustainable growth of organisation (Leung, Yu and Memari, 2016).
Number of external agencies are available in UK which are responsible for accessing and
developing quality standards in services such as information, developing healthy environment
and effectiveness of products. Some of the external agencies are discussed below.
Care quality Commission: It is a self-directing controller for various healthcare sectors
in England. The prior duty of CQC is to control services supply by NHS, local government,
private and volunteer organisations. They assures that high quality of care is provided for each
and every individual in health facility, home care and people's own home. It focus on
improvement in quality.
NICE: National institute of health and clinical excellence. It is involve in setting
guidelines and standards for quality in serves. They produce evidence based guidelines and give
advices regarding healthcare and social care practitioners. NICE also develops an area of
important data for commissioners managers and practitioners.
Healthcare Inspectorate: The main objective of them is to analyse and identify all the
facilities in health and social care organisations. They ensure if all healthcare organisations are
delivering quality care to the patients according to the quality standards.
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