Managing Quality In Health And Social Care

Managing Quality In
Health And Social Care

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Explanation of perspectives that stakeholders in health and social care have regarding
quality.....................................................................................................................................3
1.2 Analyse the role of external agencies in setting standards...............................................4
1.3 Assess the impact of poor service quality on health and social care stakeholders...........5
TASK 2............................................................................................................................................5
Covered in PPT.......................................................................................................................5
TASK 3..........................................................................................................................................14
3.1 Evaluate the effectiveness of systems, policies and procedures used in a health and social
care setting in achieving quality in the services offered.......................................................14
3.2 Analyze other factors influencing the achievement of quality in health and social care
service...................................................................................................................................15
3.3 Suggest ways in which the health and social care service could improve its quality....15
TASK 4..........................................................................................................................................17
Covered in Fact sheet...........................................................................................................17
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................19

INTRODUCTION
Managing quality refers to make innovative policies and practices in order to increase
effectiveness of clinical procedures for improving patient outcomes. It includes the criterion of
adopting new ideas and advanced technology for enhancing efficiency of care practitioners and
accuracy of information to make appropriate decision regarding treatment of people (Dowding
and Barr, 2018). In context of this report, it is based on New Rise Care Home which provides
desired care services and medication to people for making them disease free. It is situated in field
of landscaped garden over hills having qualified staff to provide high quality residential care for
elderly residents. This assignment will focus on perspectives of stakeholders and role of external
agencies in care quality & standards. It will also include quality measuring standards, approaches
to implement quality systems and potential barriers to delivery better quality of care services.
The factors influencing achievement of quality and methods of evaluating service quality is
given below.
TASK 1
1.1 Explanation of perspectives that stakeholders in health and social care have regarding quality
Health and social care related quality varies among individuals. In healthcare and social
care services there are number of stakeholders with different perspectives regarding quality.
Some of the stakeholders in healthcare system are managers, inspective bodies, care service
owners, business owners, suppliers, service users etc.
Perspective of service candidates: Individuals who analyse the service of New rise care
home hospital have their own individual perspective regarding quality. The quality should match
the standards of patient satisfaction such as patients like Mary Johnson who had a bad
experience. Moreover if respective healthcare is not able to fulfil the needs of patients must come
up with valid reasons and should analyse them to work on it (Mintzberg, 2018).
Perspective of staff members: Workers or staff members who are supplying their
services to service seekers or healthcare professionals are needs to develop their quality (Nelson
and Staggers, 2016). Possibilities are when staff members are motivated by their mangers and
encourage to work properly in order to give best outcomes. Rewards can be provided to the
employees to encourage them to perform clinical practices efficiently.

Perspective of experts: Performance of New rise care home hospital depends on
technical services also. Maintaining quality standards through each and every staff members help
for the development of organization. Irrespective of this, Functional quality of the London NHS
hospital such as auditing, data collection, keeping records, asking for feedbacks from patients
like Mary Johnson who gives actual feedbacks are necessary to work on quality standards.
Nurses and staffs should adapt the changes made by managers and should work according to
advance technology.
1.2 Analyse the role of external agencies in setting standards
In order to treat patients right way and to reduce risk of complications in health and social
care organizations, some guidelines are need to be set by external agencies (Stanhope, 2017). For
instance, a patient name Mary Johnson was diagnosed incorrectly in hospital and prescribed an
incorrect treatment. Some of the external agencies are:
National institute of clinical excellence: NICE give suggestions and advices to national
health services in UK. Their prior role is giving timely advices to health and social care services.
They also develop some standards for the hospitals. NICE provide useful information to
healthcare organizations.
Care Quality Commission (CQC): It is a non-departmental public body situated in UK.
CQC set some standards for New rise care home hospital in order to improve their facilities and
services. CQC also administer services at health and social care. CQC take strict actions if their
guidelines are not followed by any hospital. Once knowing the urgent issues, a HSC develop
specific programs to work on it.
Health service commissioner: Role of HSC is to improve the quality of clinical
practices in healthcare systems. A health commissioner analyzes medical needs of the society.
Being a HSC a person needs to read daily reports of number people in a society getting sick.
Execution of plans needs doctors and professionals consultants to tell them about new protocols
(Söderström, Eriksson and Åhlfeldt, 2016). However, such actions can also be done through
giving interviews, writing articles and communicating with leaders.
However, irrespective of all this local authorities also play a role in health and social
care. They develop certain standards for hospitals to be followed by them and ensure
development and management of quality standards for public health and society.