Managing Quality in Health and Social Care
Added on 2020-12-29
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MANAGING QUALITY INHEALTH AND SOCIALCARE
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1PART 1 A........................................................................................................................................1Different Stakeholders perspective..............................................................................................1PART 1 B.........................................................................................................................................3Potential barriers to delivery quality service...............................................................................3PART 2 A........................................................................................................................................4Discussion with another colleague methodologies for evaluation of service quality..................4PART 2 B.........................................................................................................................................5Evaluation of System, policies, procedures, related to the quality..............................................5CONCLUSION................................................................................................................................7
INTRODUCTIONHealth and social care is the term that concomitant to services that available form healthand social care providers. It is generic way used to refer to entire of healthcare provisioninfrastructure, private and public sector. Thus, to managing the quality in health and social careis very important for healthcare organization, it helps to provide better services and to deliverquality care. The present report is based on Royal United Hospital, they provide patients medicaltreatments for the purpose of health improvement. This study explains perspectives of differentstakeholders and impact of poor services quality on them. It also clarifies the role of externalagencies in setting standards at Royal hospital and explain potential barriers to deliver qualityservices in context of health care. This report explains the various approaches to implement quality program and alsojustifies existing standards to measure service quality in firm. Furthermore, it explains how tomanaged quality and methods for evaluate with regard to internal and external perspectives. Thisreport explains the factors that impact on achieving quality and also define ways that helps toimprove colleagues practices in health and social care setting.PART 1 ADifferent Stakeholders perspectiveHealth care organization provide health and social well being services and products topeople which help to improve their living standards better than now (Tambuyzer, Pieters andVan Audenhove, 2014). There are the major stakeholders in health well being program such aspatients, employers, government, patients family etc. All these stakeholders have differentperspectives about healthcare service and its quality. Such as:Patients perspective- Patients is often injured or ill person, who need good medicaltreatment for the purpose of well being and improve from illness. People' visit at Royal Unitedhospitals for taking good treatments, their perspective is to take appropriate medical treatmentthat helps to make feel better and fit (Snape and et.al., 2014). They need good care of staffmembers and concern of social health care providers that contribute to improve people healthand prevent from any harmful disease which can impact on their health and make them ill orcauses death. Patients need support form their health and also want that professionals helps inorder to cope with disease.1
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