Managing Quality in Health and Social Care (HSC) Assignment
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Added on 2020-06-06
Managing Quality in Health and Social Care (HSC) Assignment
Added on 2020-06-06
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MANAGING QUALITY
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Explaining perspectives of stakeholders regarding quality...................................................11.2 Analysing the role of external agencies in setting standards.................................................21.3 Assessing the impact of poor service quality on stakeholders...............................................2TASK 2............................................................................................................................................32.1 Measure quality of the standards that exist in health and social care....................................32.2 Different approaches to implement quality system...............................................................42.3 Analyse potential barriers to delivery of quality health and social care services..................4TASK 3............................................................................................................................................53.1 Examine effectiveness of systems, policies and procedures used in health and social careunits.......................................................................................................................................53.2 Factors that influence the achievement of quality.................................................................53.3 Different ways to improve quality at healthcare sector.........................................................6TASK 4............................................................................................................................................64.1................................................................................................................................................64.2................................................................................................................................................6CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................8
INTRODUCTIONIn health care sector, managing quality is one of the most important aspects, however, itmeaning varies from different stakeholder’s perspectives such as service-seekers, workers,regulatory bodies and others. The main aim of delivering great quality services to the people is todiagnose their problems appropriately and improve their quality of life. The target of theassignment is to investigate perspective of various people about quality and evaluating how poorquality impacts them. Moreover, it will also examine applicable standards in health and socialcare for implementing a sound quality system. In addition, the effectiveness of policies, systemsand procedures will be thoroughly examined. TASK 11.1 Explaining perspectives of stakeholders regarding qualityThere are number of stakeholders in the health and social care sector who have differentopinion & perspective about quality standard that are examined below:Service-seekers perspectives: Individual who demands health care services to diagnosetheir diseases or illness is called service-seeker or service-user. They consider quality as all theefforts made by healthcare experts to treat patient’s diseases and chronic illness carefully to curethem. In the given situation, Mrs Bond, struggling with cancer experienced poor quality issues. Itis because, initially, she was incorrectly diagnosed as just a normal breast tissue lump anddelivered with incorrect treatment(Burwell,2015). Later, when it is discovered, than NHShospital did not express any apologies. Besides this, she also noticed cleanliness issues, poorstaff behaviour, lack of communication between professional and longer waiting time for thetreatment. However, patient with serious issues like cancer must be treated promptly byprofessionals within 2 weeks from General Practitioner’s referral. Staff members perspective: All the people who put their efforts to render healthcarefacilities to the patient including professionals and service practitioners have an obligation tomaintain quality standard prescribed by NHS HospitalDay, (Casali,, 2015). In the given situation,staff members did not provided the best quality medical treatment to Mrs Bond and even did notshowed apologies for incorrectly treating the lump. Staff members need to provide propermedication, take right decision and inform patients about the same. However, in the given case,they did not informed Mrs Bond about severe side effect to obtain her consent.
Commissioner’s perspectives: Regulatory bodies such as Central Quality Commission,service commissioners and other sets quality benchmarkand have right to take action, if suchstandards are not meet(Gardner,2018.). In order to improve quality standard, London NHShospital collaborating and obtaining support from care quality commission (CQC) and NationalInstitute for Health & care Excellence (NICE) to overcome such issues.1.2 Analysing the role of external agencies in setting standardsHealth and social care sector in UK is a highly regulated industry that is abided bydifferent statutory provisions and regulations set out by external agencies such as NICE andCQC who monitors and regulate health care facilities and protect the interest of stakeholders. Care Quality Commission: It is an independent public body that targeted to safeguard theservice users by rendering them compassionate, highly effective and best quality medicaltreatment. They plays an important role as they set out mandatory standards which London NHSHospital must comply with to assure superb quality treatment to people (Hardyman, 2015). Thebody also monitor, administer, regulate and supervise facilitates and ensure vulnerableindividual’s right. As in the case, Mrs Bond suffering from cancer was not treated well, thus,CQC has right to take legal actions as they did not meet the standards. National Institute for Health & Care Excellence: It is a body of Department of Health(DOH) which provide guidelines on following:Clinical practices including treatment on specific diseases Health technologies such as use of medicines, procedure of treatment and others Guiding workers about several ways to promote health to avoid ill-health problemsAdvising social care service as well as service-seekers As in the case, London NHS Hospital’s care quality is decreasing continuously and in thecited case, hospital staff did not provided appropriate treatment to Mrs Bond to cure cancerproblems(Wiley,2015). NICE can guide workers about different health care practices, appropriatemedical facilities and various ways to promote her health condition. It also helps to keep NHSworkers update with the use of new technologies, new vaccination and others so that patientdisease can be treated appropriately. 1.3 Assessing the impact of poor service quality on stakeholdersDelivering inappropriate, insufficient and ineffective healthcare facilities not only affectservice-users but also affect hospital reputation. In the given case scenario, NHS Hospital staff
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