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Managing Quality in Health and Social Care

   

Added on  2021-02-19

12 Pages3816 Words147 Views
Managing Quality inHealth and SocialCare

Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 ..........................................................................................................................................31.2 ..........................................................................................................................................41.3 ..........................................................................................................................................4TASK 2............................................................................................................................................52.1...........................................................................................................................................52.2 .........................................................................................................................................62.3...........................................................................................................................................7TASK 3............................................................................................................................................73.1 ..........................................................................................................................................73.2 ..........................................................................................................................................83.3 ..........................................................................................................................................9TASK 4............................................................................................................................................94.1 ..........................................................................................................................................94.2 ........................................................................................................................................10CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................12

INTRODUCTIONHospitality industry is fast developing sector which helps in economic development ofnations. It is essential for HSC to maintain superior and provide good services to patients for fastrecovery (American Geriatrics Society Expert Panel on Person‐Centered Care, Brummel‐Smith and et. al., 2016). In order to maintain quality, there should be effective qualitymanagement team in hospital industry. The given assignment is supported on Royal UnitedHospital Bath which supply treatments and aid to people around 500000 in Bath and nearbytownship and small town. The main aim of report is to realize different view and strategies ofcare related to HSC. It also highlights systems, policies and process and methodological analysisfor evaluation of HSC work and quality.TASK 11.1Quality of care is defined as degree that HSC is providing to their patients in order toimprove health. For achieving quality care, health care need to be harmless, people oriented,effectual and economic. It is manager responsibility to provide quality care to all individual whoare availing their services.Stakeholders is referred as individual, group, organisation who possess common interestin business. The stakeholders of respective organisation can be staff, vendor, patient,governments (Bai, Nunez and Kalagnanam, 2012). It is essential for respective organisation toprovide health and safety along with quality to their people. The perspective of differentstakeholders in respect to quality in HSC are Staff- They are stakeholders who helps inproviding service to patients. The staffs of Royal United Hospital Bath should help consumers inrendering treatment in best manner. They should be given guidance from high authority forimproving themselves and assisting business. Second is Service User- As per perception ofservice user, it is very essential for respective organisation to provide them with quality healthand social care service so that they can be recover quickly. If respective organisation can knowabout need and requirements of patients and users then they can focus on improving theirservices. Last is Medical Representatives- As per perception of medical representatives, theyshould provide best and quality medicines and care to their patients. It is very crucial for

respective business to provide prime equipments to representatives so that they can servicepatients in best way. 1.2 External agencies are referred as regulators, society, consumers, suppliers, governmentswho focus on interacting with firm and influence performance indirectly (Batini, Comerio andViscusi, 2012). These agencies has right to put pressure on health and social cares for improvingtheir quality along with following standards, procedures and rules. The agencies plays role inreducing complaints, improve accountability, increasing morale of staff. External agencies areregarded as national body of UK that is mainly established in order to supervise services forserving in better services. These agencies has various role in setting standards which are asfollows: Care Quality Commission- It is external agencies which helps HSC to regulate careservices and premises in better manner. In this agency, registered manager looks after differentHSC . This is inspection agency which look after quality and measuring of health care services.It assist in providing ambulance, health and other services to patients. They set standard forassisting people in better and effective manner. National Health Service- This is also external agencies which helps in providingservices to disabled people. Such agency set standards for providing high primework to theirusers. It work on basis of various principles such as services should be comprehensive and freeto patient for their health recovery. It work at national level and focus on renderingHSC servicesfor better results.1.3Poor quality is regarded as dissatisfaction of health and social care services to users andindividuals (Beloglazov and Buyya, 2012). The respective organisationhas to face variousproblems in organisation due to poor quality. It can be related with different issues such assafety, care, quality, health and others. Different factors rise poor service quality in business suchas poor training, poor management, unskilled staffs and others. This can leads to decrease invalue and goodwill of organisation in competitive marketplace. The respective organisation hasalso faced such poor service quality issue in their business which decrease value in market. Someof effect of bad work quality on HSC stakeholders are described below:

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