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(PDF) Managing Quality in Health and Social Care : Assignment

   

Added on  2020-10-22

14 Pages3880 Words54 Views
Managing Quality in Health andSocial Care1
(PDF) Managing Quality in Health and Social Care : Assignment_1
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1. Perspectives that stakeholders in health and social care have regarding quality.................31.2 Analyse the role of external agencies in setting standards ..................................................41.3 Impact of poor service quality on health and social care stakeholders..................................5TASK 2............................................................................................................................................52.1 standards which exist in health and social care.....................................................................52.2. Use of different approaches for implementing quality systems...........................................62.3. Potential barriers in delivering quality services. ..................................................................7TASK 3............................................................................................................................................83.1. Effectiveness of systems, policies and procedures...............................................................83.2. Factors that influence the achievement of quality................................................................93.3.Methods in which quality in health and social care can be improved...................................9TASK 4..........................................................................................................................................104.1.Evaluate methods for examining service quality with regards to external and internalperspectives. ..............................................................................................................................104.2.Impact of involving users on service quality. ....................................................................11CONCLUSION..............................................................................................................................11...................................................................................................................................................12REFERENCES................................................................................................................................12
(PDF) Managing Quality in Health and Social Care : Assignment_2
INTRODUCTIONQuality refers to features or characteristics of product/services which has ability to satisfythe need of it users. It is an essential element in health and social care sector. It is important toboth users of health and social care services and external holders. This report discusses aboutperspectives of quality in relation to this sector. Strategies for achieving quality andmethodologies in evaluating health and social care service quality. The Royal United HospitalBath is a foundation Trust that runs the Royal United Hospitals for Rheumatic Diseases. It wasestablished in year 1932. TASK 11.1. Perspectives that stakeholders in health and social care have regarding quality.Quality standard is a detail of specification, requirements, various guidelines andcharacteristics to meet its quality and the purpose of services. The stakeholders refer to groupwho have power towards firm. Stakeholders are of two types, external and Internal. In UK, there is an organisation Health and Personal Services (HSC)that applied astatutory duty of quality and every organisation whether big or small needs to ensure thatservices they provides must meet the standard set by HSC (Bowling, 2014). Further, there is anindependent organisation, i.e. Care Quality Commission that inspects the quality within Healthand social care. The perspective of external stakeholder regarding quality is:To maintain accurate records of patients treated by The Royal United Hospital BathProtection of people from unsafe or inappropriate care and treatmentsThe Royal United Hospital Bath must have quality checking systems within theirhospitals to ensure safety, health and welfare of people. Hospital must keep the medical records safe and confidential. The amount of money and resources hospitals are spending is also viewed by Carequality Commission. It inspects how staff and doctors of hospital communicate with their patients and clients. The perspectives of internal stakeholders regarding quality are as follows:Employees view quality through budget i.e. employers effectively employing budget andretaining employees. 3
(PDF) Managing Quality in Health and Social Care : Assignment_3
It judges effectiveness of HR. professional on howthey resolve issues and conflicts thatarise within hospitals. The clients of hospitals view quality through facilities, hygiene, doctor's support and dataprotection.1.2 Analyse the role of external agencies in setting standards In setting standards of hospitals, external agencies play a vital role. These agenciesinclude Government, ministerial department and government agencies. In UK, there are many health regulatory bodies that set standards to be followed by everyhospital, clinic, organisation and care home, who is involved in health and social care services.They set a benchmark to inspect and measure the quality standards. These external agenciesconduct regular inspection and tests like sanitization, safety and equipments. They offer trainingto staff members on how to improvise the quality of services. Further, these organisations haveupdated care system to assist care providers and advice to maintain public health (Braun and et.al., 2013). Most of these external agencies work in partnership with each other to ensure thateverything is aligned and balanced when it comes to hospitals and organisation. This helps TheRoyal United Hospital Bath to measure their quality standards accordingly. Further, theseorganisations help employees and people with research findings on current health issues andmethods to fill responsibilities of occupational health problems. There are certain external agencies like; Care quality Commission: This is an independent regulatory body in health and socialcare in England. It assists care homes and organisations within this sector by conductinginspection and regulatory services. They provide guidance on how to conduct each kindof service within hospital and nursing care to achieve quality services. Further, CareQuality Commission safeguards interests of people by setting fundamental standards tobe followed by organisation in health and social care sector. Social Care Institute for Excellence: It is a UK based charity organisation thatimprovised lives of people and users of care services, by sharing knowledge about whatpractices can work. They identify and spread knowledge about good practices toworkforce in social care. 4
(PDF) Managing Quality in Health and Social Care : Assignment_4

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