Managing Quality in Health and Social Care

Managing
Quality in
Health & Social
Care

Contents
INTRODUCTION...........................................................................................................................................3
TASK A.........................................................................................................................................................3
Perspectives in Health and Social Care....................................................................................................3
Role of external agencies in setting standards........................................................................................4
Impact of poor service quality on health and social care stakeholders...................................................4
TASK B.........................................................................................................................................................5
Standards in Health and Social Care for measuring quality.....................................................................5
Approaches of implementing quality systems.........................................................................................6
Barriers to delivery of quality health and social care services.................................................................7
TASK C.........................................................................................................................................................8
Effectiveness of systems, policies and procedures..................................................................................8
Factors affecting achievement of quality in health and social care services............................................9
Ways in which health and social care service can improve in quality......................................................9
TASK D.......................................................................................................................................................10
Methods for evaluating quality in health and social care......................................................................10
Impact of involvement of users of services...........................................................................................11
CONCLUSION.............................................................................................................................................12
REFERENCES..............................................................................................................................................13

INTRODUCTION
Heath and Social Care refer to the services which the health and social care workers
provide to different people in a country (Adams-Graves and Bronte-Jordan, 2016). These are
services which are provided in order to take care of people when they are in need and to ensure
that their various needs and requirements are effectively fulfilled. Thus it becomes quite
important from the point of view of the society that such services are provided regularly and
within the prescribed time whenever there is a requirement to avail such services. In this
assignment, a detailed focus will be made on understanding of different perspectives,
understanding of strategies for achieving quality, evaluation of systems, policies and procedures.
Additionally, understanding of methodologies for evaluating quality in these services will be
made as a part of this project.
TASK A
There are a lot of perspectives in Health and Social Care (Carroll, Kennedy and
Richardson, 2016). They have to be identified by the institutions that provide these services to
the people. This is important as this will help in providing of these services in a much better
manner.
Perspectives in Health and Social Care
In the terms of Health and Social Care there is a presence of various types of
stakeholders. Thus it becomes quite important for the healthcare and social workers to consider
the demands, needs and requirements of the stakeholders. The stakeholders here have certain
perspectives regarding quality. These are explained as follows-
Availability of beds- The stakeholders in the health and social care sector require that beds must
be made available to the patients as per their need and requirement (Cheng and et.al., 2016). This is so
because the patients have to be attended quickly as per their needs and requirements. Thus for good
hospitals it is crucial that a sufficient availability of beds is there to treat the patients.
Trained medical staff- In the health and social care sector there is a need and requirement of
trained medical staff. In this way the patients can be treated more effectively and efficiently and they will
be able to ensure that they get rid of their ailments and diseases.
Good social agencies- The social agency which deals in the providing of social services for
enhancing the value for the society and contributing towards the social development of people has to
make sure that it has good people who can understand the needs and requirements of people in the society
and can work accordingly.
Social standards- The social agency which is providing social services has to ensure that it meets
out the social standards which have been set by the society for its services. By meeting them quality can
be ensured in the services.

Role of external agencies in setting standards
The particular role which is played by external agencies so that they are able to set various
standards is as follows-
Identification of service parameters- The external agencies can identify the service parameters
which have been set by the health and social care service providers to provide their services to the people
(Dartau, 2018). With the help of these parameters they can make sure that they can measure the
performance and whether the standards have been met or not.
Identification of needs and requirements of people- The external agencies make sure that the
needs and requirements of people are assessed effectively and efficiently. Therefore in this way they are
able to ensure that the expectations of these people regarding the quality are also identified so that
appropriate actions can be taken. The hospitals and social service providers can be made aware about the
expectations of people regarding quality so that they can facilitate improvement.
Understanding the condition of health and social care services- The external agencies have to also
look at the condition of health and social care services in the country. Thus the standards for the
facilitation of improvement have to be set accordingly which will be very helpful in the achievement of
the goals and objectives. In this way the needs and requirements of people can be met and the quality in
the health and social care service can be maintained effectively and efficiently.
Impact of poor service quality on health and social care stakeholders
When there is poor service provided to the health and social care stakeholders it creates an impact
on them. This impact has been explained as follows-
Reduction in satisfaction level- When the health and social care services are bad in quality this
can reduce the satisfaction level of the stakeholders (de Melo and et.al., 2020). This therefore creates a
bad impression of the institutes who are dealing in providing such kind of services to the people and thus
affects their image in the society. Thus they may not prefer to avail such services from such institutes in
the future which therefore can affect them.
Impact on goodwill- Bad quality of health and social care services creates an impact on the
goodwill of the institutions providing such services. Therefore in this way it creates a bad impact on the
reputation of these institutions in front of the people. Thus this creates a bad name of the institutions
providing such services to the people. Thus the people may not prefer to avail services from such
institutes in the future.
Negative feedback- When there is a bad quality in health and social care services it can lead
towards a negative feedback from the stakeholders. This can happen due to the reason that they may not
like the services which have been provided to them after they have paid money for it.
Negative review in the society- When there is a bad quality of health and social care services
which is provided to the people then this can lead towards negative review in the society. It therefore can
create an impact on the reputation level of such service providers and thus can affect their image.