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Managing Quality in Hospitality, Tourism and Events - Report

   

Added on  2020-07-23

10 Pages3142 Words41 Views
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MANAGING QUALITYIN HOSPITALITY,TOURISM ANDEVENTS
Managing Quality in Hospitality, Tourism and Events - Report_1

Table of ContentsTASK 1............................................................................................................................................1Description on the problem currently focused by the Airbnb in UK. ...................................1TASK 2............................................................................................................................................22. How to bring quality service in the operation of Airbnb with the capabilities andcompetences...........................................................................................................................2TASK 3 ...........................................................................................................................................33. Description on the access of the impact of techniques in order to have effective qualitymanagement............................................................................................................................3CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7
Managing Quality in Hospitality, Tourism and Events - Report_2

INTRODUCTIONThe managing of the services under the hospitality tourism and events is very essential.This is helpful in relation to maintain the good services so that firm can achieve the desireprofitability. The operation of the Airnab grew rapidly by focussing that its is the way ofproviding the accommodation services to the traveller. This entity works as to provide the onlineplatform which is helpful to allow individuals to rent out their homes, room and apartments tovisitors (Lee, Kim, and Kim 2018). These firm is facing the various issues in the current days.The present report will cover the activities of Airnab and its challenges. This is helpful inrelation to determine the growth of business in large manner. Hence, it can be true to said that theAirbnb is the kind of brilliant innovation in the area of hospitality and tourism as well as in thefield of the real estate investing. TASK 1Description on the problem currently focused by the Airnab in UK. The Airbnb took the various initiative in order to made splash in the hospitality industry.Under this there are four kinds of major challenges are need to be focused as are- The many customers felt that air Bun is not providing the services as they are displaying. As perthe norm the customer can contact to the company withing the 24 hours of check in. The onecustomer did the same but they won't pay to them (Ryan Hernández-Maskivker and Valverde,2018). These affects the firms position in the market in large manner. The major issue with themis that they do not get the help even that they bneed it most. The customer are experiencing thepoor services from the which is affecting the brand image of the firm in the large manner. Currently the Airbnb has just been found to breaching of the local tourism laws. This entity isalso working as under attacking in relation to growing in the number of cities. As in the abovecase study it has been stated that the customer service of the Airbnb was so poor, rude, failed torefund them properly. This entity is also received the various of reviews on Trust pilot in relationto the provision of bookings and customer service (Lee, Kim, and Kim 2018). The most of thecustomers are compalining that is this is unsafe and unsuitable. There was no availability of thesmoke alarm, fire extinguisher, safety, emergency and other kind of the things the services of thefirm si not that much effective. The safety feature of the firm are badly lacking which areaffectiong the attraction level of the customers. The property is so dirty and poorly maintained.The one customer complained that Airbnb has canceled the reservation in the last minute.1
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