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Managing Quality in Health and Social Care - Assignment

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Added on  2020-09-08

Managing Quality in Health and Social Care - Assignment

   Added on 2020-09-08

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MANAGING QUALITY IN HEALTH AND SOCIAL CARE
Managing Quality in Health and Social Care - Assignment_1
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P.1. Explain perspective that stakeholder connected with the health and social careorganisation can have regarding quality.....................................................................................11.2 Analyse the role of external agencies in sitting standards....................................................21.3 Assess the impact of poor services quality on health and social care stakeholders..............3TASK 2............................................................................................................................................32.1 Explaining the standards that exit in health and social care for evaluating quality inparticularly in residential care facilities......................................................................................32.2 Evaluating the various types of approaches to implement quality system............................42.3 Analysing the potential hurdles that can occur in delivery of quality health and social careservice ........................................................................................................................................5TASK 3 ...........................................................................................................................................63.1 Evaluating the effectiveness of system, procedures and policies utilised in health andsocial care setting .......................................................................................................................63.2 Analysing the factor that influence the accomplishment of quality services........................63.3 Recommending the ways in which health and social care facility could improve quality...7TASK 4 ...........................................................................................................................................74.1 Evaluate the methods for evaluating health and social care services quality with regard toexternal and internal perspectives...............................................................................................74.2 Discuss the impact that involving users of services in the evaluation process have onservice quality.............................................................................................................................8CONCLUSION................................................................................................................................8REFERENCES..............................................................................................................................10
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INTRODUCTIONIn the introduced part of this documentation, we would consider the differentprospectives of the stakeholder in health and social care sector associating quality which arenecessary to know for organisational quality of services development. We will analyse the roleof external agencies at the standard level of the country in service sector and also impact of poorservice quality on health and social care services as well. We would also explain the standardthat exist in health and social care for measuring quality of services of organisation effectively.At the middle level of this investigation, we will take a look at the effectiveness of systems,policies and procedures used in a health and social care setting in accomplishing quality in theservices offered by the organisation. Furthermore, we will reveal about methods of examininghealth and social care services quality with concerned to external and internal perspectives andalso discuss the impact that involving users of services in the evaluating process on the servicequality of the organisation.TASK 1P.1. Explain perspective that stakeholder connected with the health and social care organisationcan have regarding qualityIn the health and social care sector the quality is associated with the each individual inthis industry (Manary, Boulding, Staelin and Glickman 2013). Loyal customer of home caseservices might not prefer to work as a family member and other staff individuals of home careservices as well.Prospective of service seeker: Each person who seek services of health and social careservices of NHS have their own perception concerning the quality of services providedby the organisation. The quality of product and services of home care organisation mustbe efficient to fulfil their client and customers needs effectively (Creek and Lougher,2011). But this is not meant by fulfil basic demand of each individual within the societywho are seeking the services. The health and social care service provider are cot capableto fulfil patient basic needs in the society.Prospective of workers and staff members: All the employees of health and social careservice provider and other social care professional have responsibilities to manage thequality of NHS trust organisation to furnish effective services to their clients. This couldbe completed when employees of NHS trust health and social care organisation should be1
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fully motivated towards become efficient and attractive service provider in their sector.Some of rewards furnishing approach could increase the service quality of theircustomers effectively within the organisation (Aveyard, 2014).Prospective of technicians: Effective technician services also increase the service qualityof heath and social care sector. In NHS home care services, there are total qualitymanagement approach could be established to improve the quality of services of thisorganisation effectively. In this methodology, record of data, auditing, and feedback fromthe customer also required for better manage of documentation and it helps to provideappropriate information regarding quality of health care service provided by us. 1.2 Analyse the role of external agencies in sitting standardsThere are two external bodies of health and social care sector could be care qualitycommission and national institute for clinical excellence (Weisfeld, 2011). Both are playingleading role in order to maintain the standard of health and social care service quality effectively.Care Quality Commission(CQC): This is a non departmental public body in the UK andit works for maintaining the modular of health and social care services which are must bein effective manner to provide sufficient services.Care Quality commission majorly work for protecting the quality of services of homecare service users and also modular the level as well as to the service seeker of NHS trustto furnish them effective services through this organisation within the country.CQC provide some services to govern and supervise all the facilities which are providedby health and social care service agencies and companies within the UK.It also makes sure the authorities of the assailable individual person in the organisation. Also, take an appropriate action if the health and social care service provider are notaccomplishing their set standard within the country.National institute for clinical excellence: This body of health and care services in theUK work for furnishing the suggestions to the National Health Services (Cherry andJacob, 2016). Role and responsibilities of NICS are as following:This institute formulates a proper guidelines and suggestions frequently to health andsocial care services to meet their standards in this sector effectively within the country.This also germinate the modular for the home and social care services within the UK toset their targets which they are demanded to achieve.2
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