Managing Quality, Risk, and Cost in Health Care Service

Running Head: Managing Quality Service In healthcare 1
Managing Quality service in healthcare
Student’s Name
Institution
Date

Managing quality service in healthcare 2
Managing Quality, Risk and Cost in Health Care Service
Introduction
Enhancing quality is a task that is vital in every health care set up. This is a responsibility to
every member in the health care system as they offer care to patients. Quality care goes in line
with maintaining the patient's right as one offers care regarding evidence-based – practice
(Dobbs, 2019). This paper shall address the Royal Melbourne Hospital, Located in Australia. It
will discuss the functions of its organizational structure, especially the auditing department, as
well as the leadership specific actions needed in the health model development. It will also be
discussed whether the health model’s development is in regard to evidence-based practice,
details on how the six steps, as discussed by Cynthia Struck can be incorporated in the model
(Dobbs, 2019). Finally, conclusions on the model development will be made.
The Royal Melbourne Hospital
The Royal Melbourne Hospital is located in Australia which treats all people and has always
offered services for treating children over the ages. It provides anesthetic services, cardiothoracic
surgery, offers services for children and adolescents, offers critical care, endocrinology and
metabolic medicine, genetics services, and immunology ("Royal Children’s Hospital Melbourne,
Australia Billard Leece Partnership; Bates Smart," 2018). This hospital also offers
neurophysiology services, neuropsychology services, occupational therapy services, Pediatric
intensive care palliative care, pharmacy, respiratory medicine, services for speech and language.
All its specialists are contained in one roof. Its organisational structure is a governance structure
that is made up of different parties with different organisational functions.
Member’s council
(Council of Governors)

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Board of Directors
Assurance team Executive
Management
Team
Board of Nominations
Committee
Board of Remuneration
Committee
Senior
Management
Team

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The functions of the executive management team in Melbourne hospital include performing
various functions of management such as, the delivery of operations and performance, ensuring
patients’ safety and quality outcomes. It also ensures risk assurance and compliance as well as
successful operations of all the group’s subcommittees whose function is ensuring the safety of
the patients, planning, improvement of quality, offering education and research (Jones, Finkler,
& Kovner, 2012). Its senior management team has the role of leadership engagement that is
accomplished by executive directors, clinical leads, divisional and corporate management teams.
The quality assurance functions are done by the finance and investment committee, quality and
safety assurance committee and the audit committee. These committees perform the review and
evaluation monitoring, surveillance and appraisal activities. To enhance quality, the necessary
things and activities are done to meet the needs of the clients and even go beyond those needs.
Everything is done at the right time and in the right manner to ensure the hospital’s successful
operations. A review is done by healthcare professionals in this hospital to make sure that they
do their critical reflection and assess their performance or that of their peers. The audit
committee performs continuous and routine review of the activities carried out in this hospital.
Auditing is conducted at times by looking at the financial analysis of the accounting department
in this hospital. To ensure quality assurance service, evaluation is done on how activities are
carried out in this hospital to know its health’s indices (Prasad, 2015). Surveillance is done
through consistent evaluation in this hospital, and to enhance the delivery of healthcare, an
appraisal is performed through ad hoc collection and analysis of data. This department performs
continuous monitoring of the ongoing appraisal. Through conducting these activities, in the
hospital results safety, the keeping of time, the effectiveness of operations, efficacy