Analyzing Strategy and Initiatives for Diverse and Inclusive Employees: A Case Study on Xpo Logistics

This report analyzes the range of strategies and initiatives taken by Xpo Logistics to promote diversity and inclusion within the workforce. It explores the importance of diverse and inclusive employees, their impact on the working standard of the business, and the corresponding benefits. The report also includes a project management plan, work breakdown structure, and Gantt chart.

Managing a Successful
Business Project

Table of Contents
TITLE..............................................................................................................................................1
1.1 Introduction to theme.................................................................................................................1
1.2 Devise the aim and objectives....................................................................................................1
1. 3 Produce a project management plan.........................................................................................4
Produce a work breakdown structure and a Gantt chart ............................................................5
Carry out small-scale research....................................................................................................7
Present findings and data using appropriate tools and techniques. ...........................................9
Communicate appropriate recommendations............................................................................15
Reflect on the value of undertaking the project .......................................................................16
CONCLUSION .............................................................................................................................16
REFERENCES..............................................................................................................................17
APPENDICES...............................................................................................................................19
Project logbook.........................................................................................................................19
Performance review template....................................................................................................23

TITLE
“To analyse the range of strategy and initiatory that is taken by the business so as to make
the diverse and inclusive employees within the business?. A case study on Xpo Logistics.
1.1 Introduction to theme
A successful business defines the continuous improvements that is improvises the
working process and performance as it collectively make the most productive and effective
outcomes. It shows that the business makes the certain changes that aid to make the faster
changes as by providing the efficient services to the marketplace or the employees as well. It is
vital for the company to make the efficacious growth and development and with that business
must get attain the maximum sales and profit by maintaining the lead as well (Bacouël-Jentjens,
2016). In parallel to this it is also be more needed that employees satisfaction must get managed
as they are the backbone of the company as due to there support only company get the success in
the competitive market. As much the company spends on the employee that much they get in
return that help to achieve the long term goals and develop sustainability as well. In this the
business try to make the diversion and inclusiveness workers by focusing to grab the talented
employee rather than differentiating them on the basis of race, culture, religion, gender etc. The
following report is based on the Xpo Logistics company is a multinational transportation and
contract logistics with having the customer chain of 50,000. The report consist of project plan,
research of small-scale, findings and recommendations along with evaluation.
1.2 Devise the aim and objectives
To analyse the different strategy and initiatives that is taken by the business in order to
build the assorted and inclusive personnel through which the working standard of the business
get more developed and enhanced. Diverse is a culture that is used to make the similarities
among all the employees in order to age, physical abilities, cultural background, religion,
gender, cultural background etc. as it is not possible that two personalities are alike they have
major difference and that is counted as heterogeneous (Bell, 2018). The inclusiveness and
assortment is the stage at which the company accept the employees and values them as per there
educational qualification and it promotes the happier place thus employee get retained for
longest period of time thus more the diversity lower the turnover ratio rate. As Xpo Logistics it
is needed that they have maintained effective relation to the employees thus it is required to
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make the working culture more advanced and get worked with the employee those are more
skilled and talented that make easier for the company to get achieve its standardised target and
objectives with more certainty.
Aim: To analyse the range of strategy and initiatory that is taken by the business so as to
make the diverse and inclusive employees within the business as with this Xpo Logistics
promote the particular culture by which the working capability of the company get developed
and with this the employee make the validate participation and involvement through which the
company is able to accomplish the target in timely manner (Bell, 2018).
Objectives:
 To understand the aspect of diverseness within the workforce.
 To define the importance of diverse and inclusive employees in the working place.
 To measure the impact of diverse nature in the working standard of the business.
 To gain more information about the corresponding impact of assorted and diverse
employees.
Research questions:
 Understand the aspect of diverseness within the workforce?
 The importance of diverse and inclusive employees in the working place?
 The impact of diverse nature in the working standard of the business?
 To collect information about the corresponding impact of assorted and diverse
employees.
Literature review
Understand the aspect of diverseness within the workforce?
According to the viewpoint of Sharon Florentine, 2019, diverse and inclusion in the
business promotes the innovative outcomes and with this they have attract the talented
individuals that gave shape to the working policies and with this change must become rewarding
and challenging both. Some of the companies make the change in order to deliver the absolute
values and creativeness of business and also reflect that company outperforms as per
homogeneousness (Brčić, 2018). It result in the better performance with that the additional
abilities of the employee were get boost up and motivates as well that result in collective
profitability of the company. It is being developed the sense of belongings to all the employee
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that make the employee feel better as not only engagement but the creative outcomes also get
established within the stipulated period of time.
The importance of diverse and inclusive employees in the working place?
As per the standpoint of Anja Zojceska, 2018, assortment means a wide range of
individual that having the different characteristics, skills, abilities get worked all together. It has
been used by most of the companies as it improvises the reputation and image of the business. In
addition it is vital to get pursue the goal that induces the immediate and tangible facilities that
outperform the effective profit and lead as per competitors (Elegbe, 2016). It ensure the various
prospect of all the individual that are coming from the different background, skills and
experiences. It assist to enhances the creativity, exclusive innovation, quicker problem solving,
efficient decision making, increment in profit with employee engagement and many others as
well.
The impact of diverse nature in the working standard of the business?
According to the viewpoint of Caroline Forsey, 2018, diversity at the working place
increases the return of investments by making the innovative ideas by which the productivity and
profitability get developed. It will used with the prospect to foster the level of creativity and
innovation by which the level of performance of all the individual and the business will get
increases and the different issues and problem get solved with better ideas. It is also be more
supportive while enhancing and developing the leadership styles through which the working
standard will get developed and used to attract the talented workforce. In addition the different
issues of customers also get resolved by supplying the better services by which market values
also get developed.
To collect information about the corresponding impact of assorted and diverse employees.
As per the point of view of Sara Porterfield, 2020, diversity refer to who is being
recruited, promoted, hired, work in representation of experiences and traits of the employees. In
addition inclusive consist of the workforce or a surround in which the employee feel more
comfort, safe, valued, welcomed, acceptance and respect too that collectively encourage and
motivate the employee to perform their individual task and activities with more suitability
(Ghauri, 2020). It developed the working range as well as variety as by attracting the skilled
force to higher job satisfaction that make huge success and development of company.
3

1. 3 Produce a project management plan
The project execution plan is the document that is hand written and include all the needed
information about the project that helps to make the appropriate judgement and clarity about the
project. In consist of all the different aspect under which measured changes get implemented as
by which the adequate profit get attained by making better control on each task and activities.
 Cost: It is a factor that is related to the total expenditure that is needed as well as required
so as to complete the task and includes the cost such as research tool, training and
development, travel, miscellaneous, legal compliance etc. It is the amount that is
provided to the researcher by the Xpo Logistics thus researcher must have complete the
research within this amount (Heldman, 2018).
Particulars Amount £
Travelling £5,0000
Half day in data collection- time
off from work
£25,000
Training and development £20,000
Total cost £50,000
 Time: It is the period of time that is utilised and required by the researcher so as to
complete the overall project within the timely basis and with that this the total time that is
taken by the researcher to complete the research is about 3 weeks. As per this duration
researcher get ensured that all the redundancy get removed and adequate result get
achieved. Scope: It is the possibilities that get generated as after the accomplishment of research
and with this researcher make sure that all the different functions and operations get
performed within the stipulated instance (Hennink, 2020). In addition it is also be ensured
that the researcher must have make the effective utilisation of all the resources to develop
the valuable outcomes. Quality: It is the standardised outcome that get conceived by the business after the
completion of the research while in this the researcher get ensure that all the barrier of the
project get removed and with that the relative outcome get attained through which
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business furthermore make and develop effective strategy so as to promote the diverse
and inclusion. Communication: It is related to the receiving or transmitting of the different information
by making the certain interaction with the employees as by collecting the certain data
from them. It is used to convey the actual meaning and thoughts by developing the
mutual relationships and in this the researcher needs the internet, questionnaire,
computers to perform communication (Hidayah, 2018). Risk: It is a the possibility or probability of happening that induces the various level of
uncertainty that get raised as per the completion of research. The project completion
involves the different stages and each one has the different availability thus researcher get
ensure that all the barrier will get removed from the plan by which quality output get
collected.
 Resources: It consist of the various sources that are required so as to absolute the project
within the specific period of time and in this the researcher need the human resource,
mobile phones, printers and many other source that encompasses the generation of
satisfactory outcomes.
Produce a work breakdown structure and a Gantt chart
Gantt chart: It illustrate the complete research and its schedule by which the dependency
of all the task and activities that get performed within the project get measured with the actual
status as well. It is moreover the project management tool that assist the overall schedule or the
planning of research by which the complexity of the project will get reduces and imparts more
clarity (Hopkinson, 2018). Researcher must get used this to make a support while making the
conclusion that is more useful for the business.
5

6

Work Breakdown structure: It is system that break the overall project into the smaller
segments by which the organised and manageable outcome get attained. It is outlines into the
different subcomponents in which the task get divided into the task format by which all the
barrier will get reduces in passable manner (Kerzner, 2019).
Carry out small-scale research
Research is a procedure through which the relative study about some specific topic will
get performed under which the better understanding get developed by collective the referred
information from the market in systematic manner.
Quantitative method: It is research in which the relative information get collected as
from the observation that is in the form of numerical analysis, mathematical formulation and
statistical implementation (King, 2018). As in this the data get gathered as from the survey, poll,
questionnaire by using some specified tools and techniques.
7

Qualitative method: It is a research in which the researcher get collect the different data
as from the unstructured or the non numerical formulations. In this the information basically get
collected as from the observations, open ended conversation or the interviews and after that
making the interpretation than the suitable output get attained. Primary source: In this the data is collected as first hand by the researcher by using the
different methods as like interviews, survey, experiments that is used to make the specific
judgements about the project (Koomen, 2018).
 Secondary sources: It is the source in which the information get collected as from
someone else gathered data in the form of journal, magazine, article, records, financial
report etc. and it is performed for the research purpose only.
Sampling: It is a process which is used by researcher to predetermined the certain
number of observations as from the total population. In this the group is targeted to develop the
adequate findings that get used by the business in effective mode and the sample size of this
research is 30.
Questionnaire
Quantitative questions
Q1) Did you know the meaning of assorted as well as inclusion?
a) Yes
b) No
Q2) Did you understand about the impact of diverseness over the workforce of within the
Xpo Logistics?
a) Yes
b) No
Q3) Is Xpo Logistics promote the diverse culture within the workforce?
a) Yes
b) No
Q4) What are the different manner through which inclusiveness get promoted by the Xpo
Logistics?
a) Scattershot enlisting
b) Have variety in employment
Q5) Did you know believe that Xpo Logistics uses the diverseness and if yes then how?
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a) Active participation of employees
b) Involvement of worker in decision making
c) Values the employees
Q6) What are the beneficiary importance of assortment and inclusion inside the company?
a) Assembled innovation
b) Reputation of company
c) Competition benefits
Q7) How Xpo Logistics develop the effective understanding of inclusiveness in the
business?
a) Strengthened employees action
b) Increased job satisfaction
Qualitative questions
Q8) What are the strategies that is used by Xpo Logistics in order to develop the diverse
and comprehension employees?
 Training and development
 Participative leadership
Q9) The various initiative which is taken by Xpo Logistics to promote assortment within
the workforce?
a) Alteration in leadership style
b) Performance appraisals
c) Equal opportunities to all
Q11) Recommendation
Present findings and data using appropriate tools and techniques.
Q1) Did you know the meaning of assorted as
well as inclusion?
Frequency
Yes 25
No 5
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Interpretation: It is known that out of the total respondent 25 are those that known the
meaning and understanding about the diverse and inclusive workforce by which it is most
significant that the company must have uses the diverse culture.
Q2) Did you understand about the impact of
diverseness over the workforce of within the
Xpo Logistics?
Frequency
Yes 24
No 6
10
Yes No
0
5
10
15
20
25
30
25
5
Yes No
0
5
10
15
20
25
30
24
6

Interpretation: It is more concerned that 24 of the employee understand the impact of
diverse culture and rest 6 doesn't understand but with more basic it is interpret that Xpo
Logistics must have uses the diverse nature along with encourage the employee as well to easily
accept the employees.
Q3) Is Xpo Logistics promote the diverse
culture within the workforce?
Frequency
Yes 22
No 8
Interpretation: The graph shows that 22 of the employee believe that the Xpo Logistics
promotes the diverse culture and behavior within the employee as with this have make the
certain changes as well and there are very few employees that didn't believe the same.
Q4) What are the different manner through which
inclusiveness get promoted by the Xpo
Logistics?
Frequency
a) Scattershot enlisting 18
b) Have variety in employment 12
11
Yes No
0
5
10
15
20
25
22
8

Interpretation: There are some different manner through which inclusiveness will get
promoted and with this 18 of the respondent believe that it is due to scattershot enlisting in which
they have hired the new employee on the basis of indiscriminate recruitment while the rest 12
have believe that it is due to large variety of employment in which accept the employees of
different nature (Lombardi, 2019).
Q5) Did you know believe that Xpo Logistics
uses the diverseness and if yes then how?
Frequency
a) Active participation of employees 10
b) Involvement of worker in decision making 10
c) Values the employees 10
12
a) Scattershot enlisting b) Have variety in employment
0
2
4
6
8
10
12
14
16
18
20
18
12
a) Active participation of employees
b) Involvement of worker in decision making
c) Values the employees
0
2
4
6
8
10
12
10 10 10

Interpretation: Most of the employee believe that yes Xpo Logistics uses the diverse
culture and with this 10 of the employee believe it is due to the active participation of employee
while other 10 believe that it is due to the involvement of employee in the decision-making while
the rest 10 believe that it is due to that the company provide more values to their employees.
Q6) What are the beneficiary importance of
assortment and inclusion inside the company?
Frequency
a) Assembled innovation 12
b) Reputation of company 12
c) Competition benefits 8
Interpretation: There are various beneficial impact of assortment and in this 12 of
employee believe it is due to the innovation through which creative ideas get developed. The
other 12 employee believe it will improvise the reputation of the business while the rest 8
employee believe that it is used to make the better benefits of market competition.
Q7) How Xpo Logistics develop the effective
understanding of inclusiveness in the business?
Frequency
a) Strengthened employees action 14
b) Increased job satisfaction 16
13
a) Assembled innovation
b) Reputation of company
c) Competition benefits
0
2
4
6
8
10
12
14
12 12
8

Interpretation: It is must that employee hast he better understanding of inclusiveness
and in this 14 of the employee believe that it will get strengthen the action of employee while the
rest 16 believe that it is used to increases the job satisfaction of employee in appropriate manner.
Q8) What are the strategies that
is used by Xpo Logistics in
order to develop the diverse
and comprehension
employees?
Explanation
Training and development It is the most prior aspect as under this the different
outcome get developed with this Xpo Logistics
provide the training to the employee so as to developed
the working efficiency and basically get provide that as
per the requirement of the business. It is also used to
motivate the employee as with this the sense of
connective and belongingness get developed (Polonsky,
2018).
Participative leadership This style of leadership promotes the working culture
as in this the leader has worked to develop the
employee participation and engagement through which
positive working culture will get promoted. In this the
leader provide the guidance to the employee as per the
14
a) Strengthened employees action
b) Increased job satisfaction
13
13.5
14
14.5
15
15.5
16
16.5
14
16

suitability.
Q9) The various initiative
which is taken by Xpo
Logistics to promote
assortment within the
workforce?
Explanation
Alteration in leadership style In this the leader of Xpo Logistics take some different
initiative under which have change the leadership styles
where the leader or managed guide or control the
different working possibilities as per the working
conditions and situations through which the most
effective relation in between the employee and leader
get developed.
Performance appraisals It is the initiative in which the Xpo Logistics provide
the appraisal to the employee as per their performance
and with this they have motivate the employee to work
with better effectiveness (Sutrisna, 2018).
Equal opportunity to all It is more needed that the employee get the equal and the
fortunate opportunities by which it is easy for them to
enhance the working norms and abilities as well through
which continuous improvements get measured.
Communicate appropriate recommendations
The above report is based on the various strategy that must get taken by the Xpo
Logistics in order to develop the inclusive surround by which all the working employee makes
the comfort and flexible working conditions that promote the ability and skills of all the
employee by which the company goals get accomplish in timely basis (Pearlson, 2019). There
are few recommendation to the business that are as explained below as:
 It is more required that all the business must have provide the adequate working platform
to all the employees by which the level of fairness get developed as with this it is easy for
employee to work with more easiness.
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 The communication is the most basic factor under which the clear message and
information get transferred by which all the employee has the transparency thus it helps
to employee to work while maintaining the focus.
 It is required that the employee must get participate within the company and with this
have understand the working abilities, skills, attributes of each other by which the team
performance get developed in effective way.
Reflect on the value of undertaking the project
The above study and exploration is done by me and with this have maintain certain
knowledge about the strategy that is must be used and promote by the company so as to used
encourage the working standard of the employees. In addition Xpo Logistics also get promote
the diverse culture and with this have make the suitable changes in the working norms at where
all the employee feel more safe and comfort while working. There is a lot more information that
I have gained about the importance and the values of inclusion culture and for this have
performed the project plan that provide the relative briefing about the overall research along with
this WBS and Gantt chart also aid to contain the appropriate outcome that is more useful for the
business. I have ensure that all the errors get removed on timely basis as with this have uses the
interpersonal skills while making the communication with the employees that helps to collect the
relative information about the diverseness. For this I have develop the questionnaire as it helps to
reduces the complexity because employee prospect will get preferred while making an
interpretation. In this I have also uses the academic learning which aid to complete the research
in the schedule period of time.
CONCLUSION
From the above report it is concluded that the success of the business is based on the
collective approach of all the individual that are working within the business as in this the
business gain the selective profit to gain the better competitive advantage. Thus the company
must have developed the different scheme and initiatory with that make the selective changes
through which the company must have able to attract the skilled and talent workforce by which
the capability of the business get increases.
16

REFERENCES
Books and Journals
Bacouël-Jentjens, S. and Christiansen, L.C., 2016. Diversity management in Denmark and
France: A comparative approach. In Research handbook of international and
comparative perspectives on diversity management. Edward Elgar Publishing.
Bell, E., Bryman, A. and Harley, B., 2018. Business research methods. Oxford university press.
Bell, J. and Harrison, B.T. eds., 2018. Vision and values in managing education: Successful
leadership principles and practice. Routledge.Davis, P. J., Frolova, Y. and Callahan,
W., 2016. Workplace diversity management in Australia. Equality, Diversity and
Inclusion: An International Journal.Kaplan, M. and Donovan, M., 2016. Inclusion
dividend: Why investing in diversity & inclusion pays off. Routledge.
Brčić, M. and Mlinarić, D., 2018. Tracking Predictive Gantt Chart for Proactive Rescheduling in
Stochastic Resource Constrained Project Scheduling. Journal of Information and
Organizational Sciences, 42(2), pp.179-192.
Elegbe, J.A., 2016. Talent management in the developing world: Adopting a global perspective.
Routledge.ickman, C.R. and Silva, M.A., 2018. Creating excellence: Managing
corporate culture, strategy, and change in the new age. Routledge.
Ghauri, P., Grønhaug, K. and Strange, R., 2020. Research methods in business studies.
Cambridge University Press.
Heldman, K., 2018. PMP: project management professional exam study guide. John Wiley &
Sons.
Hennink, M., Hutter, I. and Bailey, A., 2020. Qualitative research methods. SAGE Publications
Limited.
Hidayah, D.N., Latief, Y. and Riantini, L.S., 2018, October. Development of work breakdown
structure standard based on risk for safety planning on dam construction work. In IOP
Conference Series: Materials Science and Engineering (Vol. 420, No. 1, p. 012003).
IOP Publishing Ltd..
Hopkinson, P. and et. al., 2018. Managing a complex global circular economy business model:
opportunities and challenges. California Management Review. 60(3). pp.71-
94.indberg and et. al., 2016. Organizational innovation for gender equality in forestry
and mining. In Research Handbook on Gender and Innovation. Edward Elgar
Publishing.arter, N., 2018. The politics of the environment: Ideas, activism, policy.
Cambridge University Press.
Kerzner, H., 2019. Using the project management maturity model: strategic planning for project
management. John Wiley & Sons.
King, N., Horrocks, C. and Brooks, J., 2018. Interviews in qualitative research. SAGE
Publications Limited.
Koomen, M. and Zoanetti, N., 2018. Strategic planning tools for large-scale technology-based
assessments. Assessment in Education: Principles, Policy & Practice, 25(2), pp.200-
223.
Lombardi, J.M. And et. al., 2019. Building and Managing a Successful Private Practice.
In Orthopedic Practice Management (pp. 73-83). Springer, Cham.Pearlson, K.E. And
et. al., 2019. Managing and using information systems: A strategic approach. John
Wiley & Sons.
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Pearlson, K.E. And et. al., 2019. Managing and using information systems: A strategic
approach. John Wiley & Sons.
Polonsky, M.J. and Waller, D.S., 2018. Designing and managing a research project: A business
student's guide. Sage publications.
Sutrisna, M. and et. al., 2018. Developing work breakdown structure matrix for managing offsite
construction projects. Architectural engineering and design management, 14(5),
pp.381-397.
ONLINE
Florentine. S., 2019, diversity and inclusion: 8 best practices for changing your culture. [Online]
Available through: <https://www.cio.com/article/3262704/diversity-and-inclusion-8-
best-practices-for-changing-your-culture.html>.
Zojceska. A., 2018. top 10 benefits of diversity in the workplace. [Online] Available through:
<https://www.talentlyft.com/en/blog/article/244/top-10-benefits-of-diversity-in-the-
workplace-infographic-included>.
Forsey. C., 2018. 5 Awesome benefits of diversity at work. [Online] Available through:
<https://blog.hubspot.com/marketing/benefits-diversity-workplace>.
Porterfield. S., 2020. 10 diversity and inclusion statistics that will change how you do business.
[Online] Available through: <https://blog.bonus.ly/diversity-inclusion-statistics>.
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APPENDICES
Project logbook
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Project Logbook for the chosen organisation:
Name of the learner: Name of the Supervisor:
Project Title: “To analyse the range of strategy
and initiatory that is taken by the business so as
to make the diverse and inclusive employees
within the business?. A case study on Xpo
Logistics.
Date:
Update of weekly research/ tasks achieved
(Account for a minimum of six weeks with
dates) What have you completed?
 Did you fulfil Task requirements?
 Are you on track and within deadlines
set?
 Did you need to make any changes to
your project management plan?
I completed project on topic “To analyse the
range of strategy and initiatory that is taken
by the business so as to make the diverse and
inclusive employees within the business?. A
case study on Xpo Logistics.
Yes, I fulfilled all the requirement
Yes
No, didn't need
Any risks and / or issues identified? Did you identify risks/issues with a Yes, Risk of data collection.
20

lack of skills required for undertaking
research tasks?
 Did you identify any additional
risks/issues that have an impact on the
project management plan?
Yes, time and team management
Problems encountered What barriers did you face?
 How did you overcome them?
Assembling of data
By using soft skills
New Ideas and change of project direction
What Have I learnt about myself this week? How did I feel when I had to deal with
tasks/problems?
 How well have I performed? What did
I contribute?
 What can I improve on next week?
 How might this learning apply in the
future?
Be more patience and calm
Yes, put all efforts
By reading books develop the conceptual
skills.
While running on relative project
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Tasks planned for next week Which tasks are priority?
 Have you set aside sufficient time for
completion?
Data collection and interpretation in
systematic format
Yes, with the support of Gantt chart
Project plan status to date (on, ahead, behind)
Supervisor comments to address
Signature of the Supervisor and date:
22

Performance review template
What was the Project supposed to accomplish?
This project is related with the aim “To analyse the range of strategy and initiatory that is taken by the
business so as to make the diverse and inclusive employees within the business?. A case study on Xpo
Logistics.
Did the project succeed in its aims/ how do you know? Specifically, please outline any evaluation
and assessment undertaken?
Yes, appropriate outcome get conceived with the support of questionnaire.
What things do you think worked well and why? Evaluate all aspects of the project?
The interpretation skills used to accomplish the task on timely basis.
What problems emerged during the project and how were they tackled? Was there timely
identification of issues and resolution during the project process?
It is while interpreting the collective information and for this have try to work with more perfection as by
making the adequate concern about all the activities.
What did you learn from undertaking the project?
I understood about the diverse and inclusion along with the different strategy as well as initiative that is
must to taken while working.
How would you rate your performance as a management consultant leading the project?
According to the performance, I rate myself 9/10.
What strengths and weakness of your performance did you identify?
Strengths: research skills, effective content
Weaknesses: Time and team management
How will this inform and support your continuous professional development?
It assist to evolve the personal and professional belief.
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