Digital Technology Adoption in Hare & Bone

This assignment explores the importance of digital technology adoption in business operations, using Hare & Bone as a case study. The report analyzes customer satisfaction, staff performance, and competitive advantage, providing recommendations for management to maximize these benefits.

Managing Successful Business
Project

Contents
INTRODUCTION.....................................................................................................................................3
TASK 1....................................................................................................................................................3
P1: Aims and Objectives....................................................................................................................3
P2: Project management plan............................................................................................................4
P3: Work breakdown structure and Gantt chart................................................................................5
TASK 2....................................................................................................................................................7
P4: Small scale research by application of qualitative and quantitative methods.............................7
TASK 3..................................................................................................................................................10
P5: Use of appropriate tools and techniques regarding evaluation of research data......................10
P6: Recommendation to draw valid conclusion...............................................................................15
TASK 4..................................................................................................................................................16
P7: Reflection...................................................................................................................................16
CONCLUSION.......................................................................................................................................16
REFERENCES.........................................................................................................................................17

INTRODUCTION
Digitalisation plays an important and valuable role in achieving growth and success of
any organisation in limited period of time. It helps business organisation to perform its
operation in more effective manner that will help in maximising the satisfaction level of
customers. As adoption of digital technology requires huge amount of funds through which
small business sometimes hesitate to implement in their business activities in order to avoid
the chances of facing losses. Thus, an effective management is required who are aware about
the importance of digital technology in the growth of business. Hare & Bone, an instinctive
hair salon that offers best technically executed wearable hair with innovative and artistic flair
is taken for the purpose of preparing this report. This assignment is based on identifying the
importance of digitalisation and its impact on growth of small business. The project also
highlights the role of effective management plan which are more helpful in executing
business activities in profitable manner (Awais Ahmad Tipu and Manzoor Arain, 2011). Data
accumulation with the help of taking support from an effective tools and techniques is also
discussed under this report. Lastly, project also summarises the suggestions which are
required to eliminate barriers or hurdles which restrict business to achieve success in market.
TASK 1
P1: Aims and Objectives
Hare & Bone, a creative hair dresser salon which provides different services to
customers such as cut & blow-dry, bleach, Braid and weave hair etc. with all such efforts
they make their customers more attractive and stylish. Such services of sleeted business
satisfy the demand and preferences of customers which help them in achieving growth for
longer duration. The management is held responsible to make a suitable decision regarding
adoption of digital technology in business functions which provides an opportunity to provide
their services to customers in more effective and efficient manner. Using digital technology
such as Hairstyle ad cosmetic imaging technology which allows customers to see “after” style
before the hair professionals begins to work. Social media technology also brings more
profitable outcome to company. Hare & Bone may suggest and motivate customers to click
and post “selfies” on their own social accounts and requested them to add their salon name in
their photos so as to grab attention of large number of customers. These all provide an
opportunity to Hare & Bone to expand their business on large scale. Placing advertisements
on social sites also help in influencing the interest and behaviour of lots of customers due to
which they may attained huge customer strengths and generate more revenues. Therefore, to
can be said that using digital technology provides an important chance for business to
maximise the satisfaction level of customers and retain them for longer period of time.
Topic: “Impact of digitalisation on development of small business enterprise: A case
study on “Hare & Bone- a hairdresser salon of UK”.

As nowadays using digital technology is rapidly increasing day by day top operate business
functions as it helps in capturing largest market share (Basu, 2014). Adoption of digital
technology provides strength to business in order to compete with their rivals and maximised
customer’s level of satisfaction. This will also help business in bring new and innovative
ideas to offer quality services to customers which help them in sustaining in market for
longer duration. In the present scenario, Hare & Bone also uses digital technology which
helps them in serving quality services to customers and maximises their interest level as well.
Aim: Impact of digital technology on growth of small business activities.
The main aim of Hare & Bone is to adopt digital technology with the purpose of
expanding their business activities by provding wide range of services. This will help
business to make their services more good and creative which fulfils the requirements of their
customers.
Research objectives
 Adoption of digital technology
 Increase the quality of services
 To perform with a motive of attaining huge customer strength.
 Determining the need of implementing changes in existing tools and equipments
Research questions
 Impact on digitalisation in success of small business?
 How digitalisations help business to attract large number of customers?
 Investing huge amount in implementation of digital technology will bring beneficial
result to company in near future or not?
P2: Project management plan
In order to achieve best possible outcomes in near future, the business should have an
effective management who are capable of making a suitable decision and plans after
considering all aspect relating to implementation of digital technology. Such aspects are
related with identification of cost incurred in the process of adopting digital technology,
scope of new technology, time invest in successfully implementation process, risk involved
and issues related with communication (Geraldi and Lechter, 2012). These aspects must be
analysed carefully in order to make project more successful. Hare & Bone is a hair dresser
salon which deals in providing variety of services such as straightening and colouring of hair,
facial and bleach etc. Their main focus is find ways of attracting lots of customers and it can
be possible only when they adopt new technology in their existing business process. Using
digital technology provides good experience goon customers which help in retaining for
longer duration. Project management Plan should require making by management of Hare &
Bone after considering all following aspects:

Scope of project: The scope of project management plan is to identifying main
objective of business so that they can accordingly design and execute policy as per the
company’s needs and requirements. It implies that the main motive behind implementation of
digital technology is to grab attention of large number of customers and make them more
stylish and attractive without any side-effects. In addition with this, they are also focuses to
improve their functioning through crating new ideas and devices in order to get profitable
outcomes.
Cost: As the management clearly know that adoption of digital technology in business
functions required huge amount of funds due to which they sometimes hesitate to follow their
decision regarding implementation. The managers first forecast the situation and find out
their maximum efforts in identifying that implementation of digital technology will bring
profitable outcome to company in near future or not. After getting answers of all such
questions, the management decide to implement. As it also required to provide suitable
training to their staff members as well which help them in gaining knowledge of using
updated and advanced technology while performing related roles and responsibilities. This
also required funds which may affect their profitability as well (Harish and Kumar, 2014).
Total forecasted budget 2017-18($)
Particulars
Implementing technology cost 15000
Promotional expense 5000 5800 4600
Advertisement expense 4500 12000 13500
Catalogues 1600 1700 4200
Training charges 6500 5300 7100
Total cost 32600 27100 31650
Time: It takes more time to implement new technology in business functions as it
may difficult for staff to understand how to utilise such technology in order to bring positive
outcomes. Thus, conduction of training programs, arrangement of funds to invest in buying
new technology etc. incurred more time. Thus, it is important for management to prepare
their staff in advance so as to use digital technology within limited period of time.
Scope of project: The management of Hare & Bone should first focus on the
outcomes they received in future after adoption of digital technology in their business
operations. As it becomes easy for workers of Hare & Bone to provide services without
giving so much efforts thus help in surviving more customers at a time. The cost, aim,
function etc. are also required to first understand which ensures them in implementation of
digital technology in more effective and efficient manner.

Communication: The communication and relationship between the manager and
employees should be better in order to achieve desired goals. As it is important for manager
to bring their employees into confidence and educate them to use modern technology in an
optimum manner so as to achieve best possible result. The planner of management is also
focuses of maintaining healthy relation with customers. This can be possible by collecting
feedbacks and suggestion from them through conducting research.
Risk: As adoption of digital technology in business process required huge amount of
funds due to which return on investment is based on the outcomes received in future. But due
to sudden changes in the interest and behaviour of customers, it may bring negative result to
company as well. Thus, the management is required to make an effective strategy with a
motive of analysing such changes and accordingly teach their staff members to deal with such
risky situations in an effective a deficient manner (Hwang and Ng, 2013).
P3: Work breakdown structure and Gantt chart
The management should require focusing on conducting research before following
decision of implementing digital technology in business activities. Through such research, the
business is able to know that which services attracts customers. Thus the information
collected through research should be properly evaluated and interpreted so as to make an
effective plans and strategies for the battement of customers as well as Hare & Bone. This
will provide an opportunity to business to add services in their menu list and provide
customers valuable services which maximises the satisfaction level of customers. Research
also provides the effectiveness of digital technology through analysing the performed of other
hair dresser salon that are currently using digital technology. This will help management in
reaching to an effective decision regarding expanding their business activities. Basicallt there
are two types of techniques which need to be executed are as follows:

Work Breakdown Structure: It is considered as an effective tool which classified
project into different portions so that employees are more focuses and giving more efforts in
completion of project in an effective and efficient manner. It is tree type which divides work
into sub-division and achieve desired goals.
Illustration 1: Work Breakdown Structure
Gantt chart: In this, project is divided into different structure with proper schedule
and time. It is important to allocate activities in different parts in order to complete them
within allotted time period. To classify activities into different segments, it is required to
make Gantt chart for each project wit a motive of achieving desired goals and objectives.
Under such chart, each activities are segment along with the time frames. While conducting
research, the management able to use various steps which are explained as below:
 Identification of issues and problems
 Literature review
 Track problems
 Defining concept of study
 Improvement plan
 Selection of respondents take for project research.
 Collection of data
 Analysis of review
With the help of getting information from the research, the manager of Hare & Bone
able to make decision of implementing digital technology in Salon business in order to
achieve profitable outcomes. Through this, they can achieve desired goals and objectives
within limited period of time. The information collected by researcher is by using primary
source of data collection. For this, they need to prepare questionnaire containing 10 questions
which to be asked by researcher from the respondents (Leach, 2014). About the services they

offered and importance of digital technology in increasing satisfaction level of customers.
After preparing questionnaire, they need to approach respondents to fill questionnaire form
with their own consent. Time frame should also require to adopt in order to conduct research
within limited period of time. Such plan can be understood clearly from the figure given
below:
Providing different services to customers through using new and innovative devices
will help in grabbing attention of customers which increases in the number of visitors in their
salon. Through all such operations, Hare & Bone has an opportunity to achieve competitive
advantage and enhances brand image in market (Verzuh, 2015). The main points which need
to be considered while conducting research are listed below:
Main objective of conducting research
 Literature review
 Challenges faced by Hare & Bone during collection of data
 Selection of respondents whose answers should be taken
 Formulation of plan
 Analysing of information gathered during research
Therefore, all above points need to be considered by researcher during research in
order to make an effective decision and plan for the betterment of business. Hare & Bone, an
instinctive hair salon of UK that offers best technically executed wearable hair with
innovative and artistic flair. The main objective of company is to attract slots of customers
and expand its business on large scale through adopting digital technology. In first step of
research, information is gathered from different respondents which help them in making an
effective strategies and plans. To get accurate result, the management has selected 30
respondents from total number of population in order to ask them relevant questions
regarding the effectiveness of digital technology and their probability of achieve success in
future. Through this, the management are able to get actual views and opinions of customers
towards the services they offered and also help them in identifying the limitations which
brings disinterest among their loyal customers. Literature review is also required to be

conducted by the management. All such respondents are selected with the help of random
sampling method which communicated them regarding the effectiveness of decision of using
implementation of digital technology.
Such strategies help management to give proper direction to their staff members in
order to perform business function in more effective and efficient manner. This will help
them in attaining large market share and achieve competitive advantage as well.
TASK 2
P4: Small scale research by application of qualitative and quantitative methods
There are two methods which are useful in collecting data from the research. Such
methods include Qualitative and Quantitative. Through suing both methods, the management
are able to collect theoretical as well as practical knowledge about the topic selected for
research. The management is held liable to select one best method which will help them in
getting answers of all asked questions in order to make an effective decision and plans. The
company mainly focuses on conducting research about market, competitors along with their
strategies, services offered by them etc. This all information helps in achieving growth and
success in market for longer duration.
Researchers have generally two options of collecting data which are primary and
secondary. The primary method of data collection provided accurate and reliable information
as data has been collected through asking question directly to the respondents. On the other
hand, secondary method provides second hand information which are already used by
someone else. The researcher has collected information from the articles, newspapers,
magazines etc. thus the chances of accuracy and reliability of information is less. Thus,
primary method is more preferred by company as compared to secondary method. For
example, using primary source of data collection, the researcher has required to prepared
questionnaires in which questions should be asked relating to the topic of research (Marston
and et. al., 2011). This will help management in acknowledging the interest and behaviour of
customers towards the services they offered and the changes the customers required in their
current services.
There are three main methods which are available to conduct research which are as follows:
 Qualitative
 Quantitative
 Analytical
The managers of Hare & Bone has advised researcher to take only two methods which are
Qualitative and Quantitative methods.
Primary source of collection: This is the method though which the research is able
to get accurate and reliable data through asking relevant question directly to respondents.

Using such methods required huge amount of money and time but information collected
through using such methods will ensure in bringing positive result to company (Porwal and
Hewage, 2013). To use this method, Questionnaire must require to prepare in which 10
questions asked from the respondent about the research topic. Such questionnaire is prepared
in following manner:
Questionnaire
Name
Age
Gender
Q1.How frequently do you visit at Hare & Bone salon?
 Occasionally
 Weekly
 Monthly
 Every day
 Never
Q2. Is digital technology help in maximising the satisfaction level of customers regarding
the services?
 Yes
 No
Q3. Are digitalisation help staff members of Hare & Bone to provide services more
effectively?
 Yes
 No
Q4. Does digitalisation contributes more in achieving growth and success of Hare & Bone?
 Yes
 No
Q5. Does Hare & Bone have enough funds to invest in digital technology?
 Yes
 No
Q6. Does Hare & Bone offer price valued services?
 Yes
 No
Q7. Does it is perfect time to adopt digital technology in Hare & Bone?
 Yes

 No
Q8. Is there is any need of adopting digital technology in Hare & Bone?
 Yes
 No
Q9. Is it helping Hare & Bone to achieve strong position among their rivals?
 Yes
 No
Q10. Any suggestions to Hare & Bone regarding adoption of digital technology?
Secondary source of collection: Information collected through using such methods
ate not reliable and accurate as data has been taken from newspapers, magazines, articles etc.
It is also known as second hand information which is earlier used by third parties. It
consumes less time and money but due to lack of accuracy and reliability of information, it
becomes difficult for company to get expected result. Thus, the management prefer to use
primary method instead of secondary method in order to make an effective decisions and
plans (Sharon and Dori, 2015).
TASK 3
P5: Use of appropriate tools and techniques regarding evaluation of research data
There are various important tools and techniques which help management in
analysing the data collected by the researcher. Interpreting such information helps in making
an effective decision regarding implementation of digital technology.
Q1. How frequently do you visit at Hare &
Bone salon?
Frequency
Occasionally 5
Weekly 10
Monthly 8
Every day 2
Never 5

Interpretation: From the above graph, it has been identified that more customers are
interested in visiting Hare & Bone in a week. Out of 30 respondents, 5 respondent are likely
to visit on occasionally, 5 on weekly basis, 8 on monthly basis, 2 on daily basis whereas 5 are
not visit Hare & Bone till yet.
Q2. . Is digital technology help in maximising
the satisfaction level of customers regarding
the services?
Frequency
Yes 22
No 8
Yes No
0
5
10
15
20
25
Interpretation: From the above graph it has been clearly seen that most of the
respondents thinks that adoption of digital technology will help in maximising the satisfaction
level of customers. Out of 30 respondents, 22 are the respondents who think same but
remaining 8 respondent were don’t think so.
Q3. . Are digitalisation help staff members of
Hare & Bone to provide services more
effectively?
Frequency
Yes 26
No 4

Yes No
0
5
10
15
20
25
30
Interpretation: From the above graph it has been clearly mentioned that most of the
respondents thinks that adoption of digital technology will brings easiness for staff members
to provide services to customers. Out of 30 respondents, 24 are the respondents who thinks
that adoption of digital technology will help staff members to perform their roles and
responsibilities well but remaining 6 respondent were don’t think so.
Q4. Does digitalisation contributes more in
achieving growth and success of Hare & Bone?
Frequency
Yes 28
No 2

Yes No
0
5
10
15
20
25
30
Interpretation: From the above, it has been mentioned implementation of digital
technology will help in achieving growth and success of business. Out of 30 respondents, 28
are the respondents who thinks same but remaining 8 respondent were don’t think so.
Q5. . Does Hare & Bone have enough funds to
invest in digital technology?
Frequency
Yes 20
No 10
Yes No
0
5
10
15
20
25
Interpretation: From the above graph it has been clearly observed that investing
amount in bringing digital technology in business operation will ensure in giving better
possible outcomes in near future as return on investment. Out of 30 respondents, 20 are the
respondents who thinks same but remaining 10 respondent were don’t think so.

Q6. Does Hare & Bone offer price valued
services?
Frequency
Yes 18
No 12
Yes No
0
2
4
6
8
10
12
14
16
18
20
Interpretation: From the above graph it clearly indicates that Hare & Bone is
offering services which are more value to customers as compared to prices they charged from
them. Out of 30 respondents, 18 are the respondents who thinks same but remaining 12
respondent were don’t think so.
Q7. Does it is perfect time to adopt digital
technology in Hare & Bone?
Frequency
Yes 24
No 6

Yes No
0
5
10
15
20
25
30
Interpretation: From the above graph it clearly indicates that most of the respondents
thinks that adoption of digital technology at preened will bring positive result to company..
Out of 30 respondents, 24 are the respondents who thinks same but remaining 6 respondent
were don’t think so.
Q8. Is there is any need of adopting digital
technology in Hare & Bone?
Frequency
Yes 27
No 3
Yes No
0
5
10
15
20
25
30
Interpretation: From the above graph it has been clearly seen that most of the
respondents thinks that it is essentially required for Hare & Bone to implement digital
technology in business activities so as to attract large number of customer and achieve huge

customer strength.. Out of 30 respondents, 27 are the respondents who thinks same but
remaining 3 respondent were think that the salon need to focus on the staff members rather
than focusing on adoption of digital technology..
Q9. Is it helping Hare & Bone to achieve
strong position among their rivals?
Frequency
Yes 17
No 13
Yes No
0
2
4
6
8
10
12
14
16
18
Interpretation: From the above graph it has been clearly seen that most of the
respondents thinks that Hare & Bone can easily achieve competitive advantage in market
after using digital technology in performing business activities.. Out of 30 respondents, 17 are
the respondents who think same but remaining 13 respondents were don’t think so.
P6: Recommendation to draw valid conclusion
After analysing information available above, it has been clearly specified that Hare &
Bone need to focus on adopting digital technology which help them in attracting large
number of customers and achieve huge profits. In addition with this, it also improves the
performance level of staff members through acquiring specific knowledge and skills of
working on using digital technology. Following are the some essential elements which need
to be undertaken by Hare & Bone:
 Providing sufficient training and learning programs to the staff members in order to
work on using modern technology (Smith, Gonin and Besharov, 2013).
 Adoption of digital technology required huge amount of fund thus it is important for
management to learn the implementation in successful manner so as to avoid
discrepancies.

 Concentrate on maximising satisfaction level of customers.
TASK 4
P7: Reflection
There are list of problems which are faced by researcher while collecting information
from different respondents. Thus, in order to avoid such problems the management are pre-
ready with an effective plans and strategies in order to execute research activities in an
effective and efficient manner. Such problems may related with cost and time invested by
researcher in completion of research. During research, I observed that due to lack of funds I
am not able to properly conduct research activities. This will affects the my capability of
doing research task in proper manner. In have faced problems relate with time. Due to having
limited time I select only 30 respondents from large number of people regarding getting vies
and suggestion relating to implementation of digital technology. In order to provide support
to the answers collected from primary source of data, I also used secondary data as well so as
to ensure the accuracy and reliability of data. My main focus is to collect data through asking
questions to respondents personally in order to get accurate and reliable data which further
help management in making an effective plans and strategies for the betterment of Hare &
Bone (Digital strategy and capabilities to win in a digitized world, 2017).
CONCLUSION
It has been concluded from the above project report that digital technology helps
business in reaching to the higher level in market due to which they can compete with their
rivals in more and gather valuable information of them which help in making an effective
decision and plans to adopt digital technology in business operations. There are different
method of data collection which need to be carefully analysed by researcher while collective
information about research topic.

REFERENCES
Books and Journals