P5 Analysing data and research by using techniques and tools

Managing Successful Business
Projects

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Project aims and objectives....................................................................................................1
P2 Prepare a project management plan.......................................................................................3
P3 Gantt chart and Work breakdown structure to provide stages and time frames....................4
TASK 2............................................................................................................................................6
P4 Small scale research by implementing quantitative and qualitative research methodologies
.....................................................................................................................................................6
TASK 3............................................................................................................................................8
P5 Analysing data and research by using techniques and tools..................................................8
P6 Recommendation for valid conclusions...............................................................................19
TASK 4..........................................................................................................................................19
P7 Self reflection.......................................................................................................................19
CONCLUSION................................................................................................................................1
REFERENCES................................................................................................................................2

INTRODUCTION
Digital technology is used by businesses for developing new value in internal
capabilities, buyers experience and business models which assist its core operations (Alvarez-
Jimenez and et. al., 2014). This will aid in transforming enterprise operations and activities in an
proper way. Digital technology is branch of scientific knowledge which help in dealing with
practical and developing of digital methods, systems and so on. It involve all types of electronic
equipments and applications which use numeric data information. Continental Consulting
Limited works on enterprise Re-engineering Process as well as potential buyers which consists
small and medium size manufacturing firm situated in London. They are upgrading their system
for building strong relations within their clients.
In this assignment it involve objectives and aim of project. It also prepare a plan of
project management which involve several aspects like as resources, quality, time and cost which
are discussed in this report. In this, conduct a small scale research by adopting quantitative and
qualitative methods of investigation for achieving aims and objectives of project.
TASK 1
P1 Project aims and objectives
In current era, execution of digital technology is very useful as well as important in
transforming enterprise. Digitalization has modified the living standard of people and way of
working by using latest technology it will help in accomplish their work within given period of
time. Organisation can grow their business by upgrading their system in order to enhance strong
relations with their clients. In this, there are various latest technologies like artificial intelligence,
social media, mobile technology and many more (Brownand Green, 2012). These assist in
enhancing efficiency as well as effectiveness of an enterprise form and its Information
Technology operations. In present competitive market, there is requirement of using latest
technology to enable manpower and engage buyers. By adopting digital technology, company
can accomplish their business activities within span of time. It improve employees effectiveness
and engage higher number of buyers towards firms within the market. Additionally, upgradations
are important in order to maintain competitiveness and achieve performance objectives within
organisation. As mobile technology and social media is very much beneficial for small and large
organisations. These tools will aid management to make connection with international as well as
1

national buyers in a very easy way. But, it is important to conduct research and make report
before using any technology.
Topic: “The impact of digital technology supporting small business growth and innovation”.
Background
Large as well as small companies are using social media and mobile technology in order
to provide information about their services and products to clients. In a firm, there are various
divisions which are organising enterprise activities for giving effective goods and services to
buyers. Under this, social media aid top authority to attract higher numbers of consumers
towards the organisation (Evans, 2014). Employees are informed about work that need to
accomplish by themselves in order to achieve enterprise objectives. These techniques are adopt
by management of Continental Consulting Limited to inform about their services to clients.
These tools assist in finding out needs and wants of their buyers in order to satisfy them in an
effective way. It also help in maintaining long term relations with buyers which is very helpful
for organisation.
Continental Consulting Limited is an research and business consultancy organisation.
CEO of this firm is Mario Bindas. Its main business is of process re-engineering for their
potential buyers which are medium and small manufacturing organisation. For this company is
using social media and mobile technology in order to attract large numbers of clients towards
their firm.
Aim: “To determine how social media tools help in building strong relationship with clients
across the globe”
Objectives
 To identify importance of social media tools for Continental Consulting Ltd
 To determine the factors which help in maintaining strong relationship with clients To evaluate the relationship between social media tools and retaining satisfied clients
Research question
 What are the importance of social media tools for Continental Consulting Ltd?
 How to determine factor which help in maintaining strong relationship with clients?
 How to evaluate the relationship between social media tools and retaining satisfied
clients?
2

P2 Prepare a project management plan
Project management plan is an formal documents which is adopted by supervisor while
executing activities of project. Its main purpose of making project is to find out that how project
is monitored and controlled in order to accomplish all the activities of research.
It will assist in achieving set outcomes in an appropriate way. Through executing project
management plan it will eliminate the chances of arising problems at the time of performing
activities (The Project Management Plan (PMP), 2015). It include several elements like quality,
scope, time, cost, risk and communication. This will assist manager to accomplish their project
plan in an proper manner. Hence, it is necessary for project supervisor to develop an proper plan
and follow it accordingly.
Through this Continental Consulting Ltd will improve its level of productivity along with
this it also make a positive brand image within market. Some of necessary factors involve by
supervisor of Continental Consulting Limited which are given below: Scope: In this, introducing latest technology in enterprise bring fast changes which gave
impact in a negative or positive way. It will gave affect on operational activities and
working system of the business. Thus, it is important for Continental Consulting Ltd to
assess the use of mobile technology and social media within enterprise. In this, project
scope show all certain activities which help supervisor in an effective way. Time: In order to increasing project efficiencies, it is important that each activity should
be accomplished within a time period. If any type of failure will take place then it will
gave affect to other activities. It will take more time and funds as well. In this,
Continental Consulting Limited need to conduct a research in order to know which
technology will be more appropriate. This will help in accomplishing project plan in an
effective way (Farman, 2013). Hence, social media and mobile technology will be
adopted by company properly which take 3 Months for completing a project successfully. Cost: This element is very much important for every organisation for making a project
plan successful. Every firm need proper funds to execute all the activities in an
appropriate manner. In small organisation, to transform digital technology in enterprise
they need to raise funds in an effective way. In this, Continental Consulting Ltd make a
budget of 630 pounds in order to execute project activities successfully.
3

 Quality: In this factor, every company mainly focus on quality of providing services
without this researcher is not able to achieve set outcome within the time period. If
researcher fails to maintain quality of services of social media and mobile technology
then it will affect the profits of Continental Consulting Ltd. Communication: In this factor, it is essential for project supervisor to adopt proper
channel of communication to interact with their employees and given them effective
information of the project. Continental Consulting Ltd manager is using social media and
mobile technology in order to interact with their clients frequently. It will help in
accomplishing all the activities in an appropriate manner.
 Risk: Every project involve certain risk which gave negative impact on entire activities of
project. Hence, it is essential responsibility of supervisor to concentrate on every activity
in order to eliminate risk in the project (Gikasand Grant, 2013). It will help in achieving
proper results. Risk of project will be very high if manager of Continental Consulting Ltd
will not adopt appropriate technology within their business.
P3 Gantt chart and Work breakdown structure to provide stages and time frames
Work breakdown structure is a tool that organisation adopt to explain the factor of
discrete work in an appropriate way which evaluate to conduct a scope of work. It is a type of
hierarchical structure which bound project as well as break them in small parts. This tool is
useful in giving requited structure in order to estimate its cost as well as control in an effective
way. It will help in providing better direction and guidance for controlling as well as preparing
schedule. If project activities will distributed in small parts then it will help workers to
accomplish their project without any problems. It will help in improving level of performance.
Main aim of Work breakdown structure is to decrease all complex activities which gave
influence on work (Verma,Stock and McCarthy, 2012). In term to this, it is important for project
supervisor to oversee work over activities properly as compare to complicated activities, it is
important that work should be measurable and independent in an appropriate way.
4

(Work Breakdown Structure, 2017)
Gantt chart: This tool is very famous and useful methods of showing all activities which
are displayed against time. Each activity are presented by using bar, position and length which
reflect time duration, start date and end date. Continental Consulting Ltd is using Gantt chart tool
for tracking project schedule. This tool is very helpful which able to show extra data and
information regarding different tasks or phases of project. Gantt chart represented by using
horizontal bar graph which shows the plan of project, coordinate as well as track specific task
within project (Kaplan,2012). For accomplishing a project in an appropriate way, it is important
to assure and control activities so that they can complete their project on proper schedule.
5
Illustration 1: Work Breakdown Structure

In this critical path, researcher are choosing a appropriate topic for developing aims and
objectives of research project. After that they conduct a literature review and research
methodology. Then investigator collect data and interpret them for drawing proper conclusion
and providing recommendation. At last, they submit the final project.
TASK 2
P4 Small scale research by implementing quantitative and qualitative research methodologies
In this plan of research management, most important parts are its objectives and aims
which need to be set in an appropriate way. For conducting an effective research, investigator of
organisation need to use several types of research methodologies. It involve quantitative and
qualitative methods which help investigator to collect appropriate information.
In qualitative method, data and information is collected on the basis of its quality which
help in evaluating opinion as well as perceptions of person on certain topic (Larivière and et. al.,
2013). Here, data can be gathered by open communication with candidates or by organising an
interview process directly.
6

On other hand, quantitative method is mainly based on statistical or mathematical value.
In this type of data, further investigation is accomplished by researchers so that set target of
project plan can be achieved. Some of quantitative research methodologies are polls, online
survey, Questionnaire and so on.
Methods to Data Collection: Primary: In this method, it is carry out by project supervisor as they perform several
activities for evaluating people opinions (MalthouseAnd et. al., 2013). Primary data
include interviews, surveys, observation and so on for collecting data on a given research
topic. This will assist in analysing different views and perception of people. So, that
better changes can be accomplished within enterprise. In this, researcher of Continental
Consulting Limited chosen 50 respondents. Secondary: In this method, investigator gathered information by using various sources
such as magazines, internet, literature part, books, newspaper and many more. Hence, this
method will help in getting large information which help in analysing data easily. But
secondary method will produce unreliable information as compared to primary method.
QUESTIONNAIRE
Name:
Gender:
Age:
Contact No:
Q1) Does Continental Consulting Ltd optimise social media tools for their betterment of
business operations?
 Yes
 No
Q2) In which operations and division, social media is assisting organisation in operating
business practices?
 Communication and marketing
 Human resource management
 Sales and promotion
Q3) What is the importance of social media tools for Continental Consulting Ltd?
 Increase Profits
7

 Attract clients
 Both the above
Q4) What are the factor which help in maintaining strong relationship with customer
while using social media in organisation ?
 effective personal relationship
 Service beyond expectations
 Offering services at reasonable price
Q5) Is social media useful for Continental Consulting Ltd to meet standard determined
outcomes?
 Yes
 No
Q6) What are the challenges faced by organisation while implementing social media and
mobile technology within their business?
 Not having sufficient funds
 lack of control
 Improper training to workers
Q7) What are the tools of social media that can be used to attract large numbers of buyers
towards the company?
 Facebook
 Instagram
 Twitter
 LinkedIn
Q8) Does mobile technology helpful in increasing profitability and sales of the business?
 Yes
 No
TASK 3
P5 Analysing data and research by using techniques and tools
Questions
8

Q1) Does Continental Consulting Ltd optimize social media tools
for their betterment of business operations?
Frequency
 Yes 30
 No 20
Q2) In which operations and division, social media is assisting
organization in operating business practices?
Frequency
 Communication and marketing 25
 Human resource management 10
 Sales and promotion 15
Q3) What is the importance of social media tools for Continental
Consulting Ltd?
Frequency
 Increase Profits 9
 Attract clients 14
 Both the above 27
Q4) What are the factor which help in maintaining strong
relationship with customer while using social media in
organization?
Frequency
 Effective personal relationship 28
 Service beyond expectations 12
 Offering services at reasonable price 10
Q5) Is social media useful for Continental Consulting Ltd to meet
standard determined outcomes?
Frequency
 Yes 38
 No 12
Q6) What are the challenges faced by organization while
implementing social media and mobile technology within their
Frequency
9

business?
 Not having sufficient funds 14
 lack of control 8
 Improper training to workers 28
Q7) What are the tools of social media that can be used to attract
large numbers of buyers towards the company?
Frequency
 Facebook 20
 Instagram 13
 Twitter 10
 LinkedIn 7
Q8) Does mobile technology helpful in increasing profitability
and sales of the business?
Frequency
 Yes 32
 No 18
10

Theme 1 Continental Consulting Ltd optimize social media tools for their betterment
Q1) Does Continental Consulting Ltd optimize social media tools
for their betterment of business operations?
Frequency
 Yes 30
 No 20
Interpretation: As per above bar graph it shows that Continental consulting Limited optimize
social media tools for its betterment of business operations. Here, 30 respondents is saying that
organisation optimize the use of social media for its betterment and other remaining 20
respondents said that company is not optimizing the use of social media for their bettermnet of
enterprise operations.
11
Yes No
0
5
10
15
20
25
30
30
20
Column B

Theme 2 Social media is assisting organization in operating business practices
Q2) In which operations and division, social media is assisting
organization in operating business practices?
Frequency
 Communication and marketing 25
 Human resource management 10
 Sales and promotion 15
Interpretation: As per above pie chart it shows that in which division does social media help
firm in operating business practices. Here, 25 respondents said that marketing and
communication help organisation in operating enterprise practices. 15 respondents is saying that
sales and promotions help organisation in operating business practices and remaining 10
respondents said that HRM aid company in operating enterprise practices.
12
25
10
15
Communication and
marketing
Human resource
management
Sales and promotion

Theme 3 Importance of social media tools for Continental Consulting Ltd
Q3) What is the importance of social media tools for Continental
Consulting Ltd?
Frequency
 Increase Profits 9
 Attract clients 14
 Both the above 27
Interpretation: As per above graph it shows that how social media is important for organisation.
Here, 27 respondents said that social media help in making profits and attracting buyers, 14
respondents said that social media aid in attracting clients, remaining other 9 respondents said
that social media help firm in increasing their profits.
13
Increase Profits
Attract customers
Both the above
0 5 10 15 20 25 30
9
14
27
Column B

Theme 4 Factor which help in maintaining strong relationship with customer
Q4) What are the factor which help in maintaining strong
relationship with customer while using social media in
organization?
Frequency
 Effective personal relationship 28
 Service beyond expectations 12
 Offering services at reasonable price 10
Interpretation: As per above pie chart it shows the factors which assist in maintaining strong
relationship with buyers by using social media. Here, 28 respondents said that effective personal
relationship help in maintaining relationships, 12 respondent said that service beyond expectation
help in maintaining relations and 10 respondents is saying that offering services at low rates aid
in maintaining effective relations.
14
28
12
10
Effective personal
relationship
Service beyond
expectations
Offering services at
reasonable price

Theme 5 Social media is useful for Continental Consulting Ltd
Q5) Is social media useful for Continental Consulting Ltd to meet
standard determined outcomes?
Frequency
 Yes 38
 No 12
Interpretation: As per above bar graph shows that social media is helpful for organisation to
achieve standard determine results. Here, 38 respondents are saying yes to the statements and
other remaining 12 respondents are saying no social media is not useful for firms to meet
standard outcomes.
15
Yes No
0
5
10
15
20
25
30
35
40
38
12
Column C

Theme 6 Challenges faced by organization while implementing social media and mobile
technology
Q6) What are the challenges faced by organization while
implementing social media and mobile technology within their
business?
Frequency
 Not having sufficient funds 14
 lack of control 8
 Improper training to workers 28
Interpretation: As per above pie chart it shows the challenges faced by firm while applying
digital technology in business. Here, 28 respondents said that improper training to employees is
the challenge faced by company, 14 respondents said that not having proper finance is an main
issue while applying latest technology and remaining 8 respondents said that lack of control is an
major issue faced by business.
16
14
8
28
Not having sufficient
funds
lack of control
Improper training to
workers

Theme 7 Tools of social media that can be used to attract large numbers of buyers
Q7) What are the tools of social media that can be used to attract
large numbers of buyers towards the company?
Frequency
 Facebook 20
 Instagram 13
 Twitter 10
 LinkedIn 7
Interpretation: As per above bar graph it shows the social media tools help in attracting higher
numbers of clients towards the organisation. Here, 20 respondents said Facebook aid in attracting
large numbers of buyers. 13 respondent said that Instagram help in grabbing clients, 10
respondents saying that Twitter is the tools help in attracting higher numbers of consumers and
other remaining 7 respondent said that LinkedIn is the tool which assist in grabbing clients
towards organisation.
17
Facebook Instagram Twitter LinkedIn
0
2
4
6
8
10
12
14
16
18
20
20
13
10
7
Column I

Theme 8 Mobile technology helpful in increasing profitability and sales of business
Q8) Does mobile technology helpful in increasing profitability
and sales of the business?
Frequency
 Yes 32
 No 18
Interpretation: As per above bar graph it shows that mobile technology will assist in increasing
sales and profits of enterprise. Here, 32 respondents are agree that mobile technology will help in
raising profits and sales of business and remaining 18 respondents are disagree that mobile
technology will not assist in increasing sales and profits of enterprise.
18
Yes
No
0 5 10 15 20 25 30 35
32
18
Column E

P6 Recommendation for valid conclusions
Continental Consulting Ltd is a small organisation which give services to their clients.
Firm is giving services to small and medium size manufacturing companies. So, it is important
for management to fulfil needs and wants of their clients. In marketplace, there is rise in the level
of competition which outcomes in declining enterprise revenue. In this, investigator conduct
research in order to get information of latest technologies which are mobile technology and
social media. These tools and techniques help management to enlarge enterprise in various
places effectively. Some of recommendations which need to be followed by top authority which
are as follows:
 According to this research, Continental Consulting Ltd need to make changes in order to
maintain its market share. Organisation is using digitalization process to make
connections with their buyers by using social media and mobile technology which help in
informing about services.
 Research is accomplished in order to know the advantages of social media and mobile
technology within enterprise. It will help in getting buyers feedback by using both
methods of collecting data which are secondary and primary research.
 Therefore, supervisor recommendations to make a proper plan of management in order to
accomplish all the activities in an appropriate manner.
TASK 4
P7 Self reflection
While organising this research, I had faced several issues at the time of conducting
activities as well as carrying out various functions in an appropriate way. For avoiding these
problems, I prepare a effective action plan in a written form. This help me in accomplishing
every activity in an appropriate way. While executing major project activities, I collected data
and information by using secondary and primary methods. In this project, main issue which is
faced by me is that I am not having sufficient funds for accomplishing all the activities
effectively. Along with this, I also get success in organising an research report that whether small
organisation is suitable for using advanced technologies within their enterprise. This will help me
in gaining higher numbers of profits and also expand enterprises. In this process, my sample size
19

which is chosen by me is 50 respondents. Along with this I also able to know that how social
media are used for making relations with their clients all over the world.
20

CONCLUSION
As per above report it has been concluded that, digital technology is playing very major
role in providing higher level of benefits for companies. This will help organisation in achieving
objectives and goals within span of time. In this, firms are using social media and mobile
technology in order to enhance their business within marketplace. They also conduct a small
research in which they had used various sources of collecting data are primary and secondary
data. Along with this it also help in enhancing enterprise operations in an innovate manner which
assist in increasing profits and sales as well. It also involve questionnaire and analyse them in
order to increase efficiency of the business. Organisation is also using tools in order to make
their project successful which are Gantt chart and Work break down structure.

REFERENCES
Books and Journals
Alvarez-Jimenez, M. and et. al., 2014. Online, social media and mobile technologies for
psychosis treatment: a systematic review on novel user-led interventions. Schizophrenia
research. 156(1). pp.96-106.
Brown, B. and Green, N. eds., 2012. Wireless world: Social and interactional aspects of the
mobile age. Springer Science & Business Media.
Evans, C., 2014. T witter for teaching: Can social media be used to enhance the process of
learning?. British Journal of Educational Technology. 45(5). pp.902-915.
Farman, J., 2013. Mobile interface theory: Embodied space and locative media. Routledge.
Gikas, J. and Grant, M. M., 2013. Mobile computing devices in higher education: Student
perspectives on learning with cellphones, smartphones & social media. The Internet and
Higher Education. 19. pp.18-26.
Kaplan, A. M., 2012. If you love something, let it go mobile: Mobile marketing and mobile
social media 4x4. Business horizons. 55(2). pp.129-139.
Larivière, B. and et. al., 2013. Value fusion: The blending of consumer and firm value in the
distinct context of mobile technologies and social media. Journal of Service
Management. 24(3). pp.268-293.
Malthouse, E. C. And et. al., 2013. Managing customer relationships in the social media era:
Introducing the social CRM house. Journal of Interactive Marketing. 27(4). pp.270-
280.
Mao, J., 2014. Social media for learning: A mixed methods study on high school students’
technology affordances and perspectives. Computers in Human Behavior. 33. pp.213-
223.
Proulx, M. and Shepatin, S., 2012. Social TV: how marketers can reach and engage audiences by
connecting television to the web, social media, and mobile. John Wiley & Sons.
Schwartz, R. and Halegoua, G. R., 2015. The spatial self: Location-based identity performance
on social media. New media & society. 17(10). pp.1643-1660.
Scoble, R., Israel, S. and Benioff, M. R., 2014. Age of context: Mobile, sensors, data and the
future of privacy. USA: Patrick Brewster Press.
Scott, D. M., 2015. The new rules of marketing and PR: How to use social media, online video,
mobile applications, blogs, news releases, and viral marketing to reach buyers directly.
John Wiley & Sons.
Seaman, J. and Tinti-Kane, H., 2013. Social media for teaching and learning. UK: Pearson
Learning Systems.
Verma, R., Stock, D. and McCarthy, L., 2012. Customer preferences for online, social media,
and mobile innovations in the hospitality industry. Cornell Hospitality Quarterly. 53(3). pp.183-
186.
Online
The Project Management Plan (PMP). 2015. [Online]. Available through:
<http://2020projectmanagement.com/2013/08/the-project-management-plan-pmp/>.
2

Template for evidence collection to be attached with the report by the learner:
Project Logbook for the chosen
organisation:
Name of the learner: Name of the Supervisor:
Project Title: Date:
Update of weekly research/ tasks
achieved (Account for a minimum of
six weeks with dates)
 What have you completed?
 Did you fulfil Task
requirements?
 Are you on track and within
deadlines set?
 Did you need to make any
changes to your project
management plan?
Comments
This project is made me to determine how social media
tools help in building strong relationship with clients
across the globe
Yes
Yes, this assignment is accomplished within given
time.
No, I would not made any changes in project
management plan.
Any risks and / or issues identified?
 Did you identify risks/issues
with a lack of skills required for
undertaking research tasks?
 Did you identify any additional
risks/issues that have an impact
on the project management
plan?
Each project involve issues which gave impact me in
carrying out research activities appropriately.
Gathering of data is an major issue because each
buyers are having different their own opinion and
perception which makes my work difficult.
Yes
Problems encountered
3

 What barriers did you face?
 How did you overcome them?
I faced two main issues while executing research which
are shortage of time and funds.
I had prepared a project management plan to make
proper schedule of activities to achieve targets on time.
New Ideas and change of project
direction Mobile technology and social media are appropriate for
accomplishing of my project within the span of time.
What Have I learnt about myself this
week?
 How did I feel when I had to
deal with tasks/problems?
 Did I find it useful to complete
the tasks?
 How well have I performed?
What did I contribute?
 What can I improve on next
week?
 How might this learning apply
in the future?
I feel so much stress to complete my project on given
time and make effective outcome on the topic of
research.
Yes
I completed my project in proper way by contributing
my skills and abilities.
I need to improve my level of confidence and skills in
order to work more effectively till next week.
Various sources which are used in this are primary and
secondary data collection will aid me in achieving
goals and learning new things.
Tasks planned for next week
Collection of data is my major priority of me to draw a
4

 Which tasks are priority?
 Have you set aside sufficient
time for completion?
valid conclusion of importance of mobile technology
and social media for organisation.
No, it was not easy to complete the project on time. For
accomplishing on time they made changes in system in
order to complete project on time.
Project plan status to date (on, ahead,
behind) Up to date
Supervisor comments to address
Signature of the Supervisor and date:
Template for Performance Review to be attached with the report by the learner:
5

11 What was the Project supposed to accomplish?
To examine digital technology which support small firms in achieving innovation and
growth11 Did the project succeed in its aims/ how do you know?
Specifically, please outline any evaluation and assessment
undertaken.
Yes, company is using digital technology which are mobile technology and social
media which help enterprise to make innovation as well as growth.11 What things do you think worked well and why? Evaluate all
aspects of the project (e.g initial inception, project activities
and project outcomes) from a range of perspectives.
Data and information collected my me assist in drawing particular outcomes within
given time period.11 What problems emerged during the project and how were they
tackled? Was there timely identification of issues and
resolution during the project process?
Problem faced by me is time and I tackle it my making a proper plan
of project management.11 What did you learn from undertaking the project?
I learn about qualitative and quantitative methods which are used in
this project in order to achieve aims and objectives of
research.11 How would you rate your performance as a management
consultant leading the project?
I will give 8 out of 1011 What strengths and weakness of your performance did you
identify?
My strength is that I am having strong skills of leadership and good
behaviour. My weaknesses are that I am short tempered.11 How will this inform and support your continuous professional
development?
By organising this investigation, I gain lots of experience and
information which assist me in knowing benefits of digital
technology in future.
6

To determine how social media tools help in building strong relationship with clients across
the globe”
7

8