Customer Service Strategies in Hospitality Sector

Managing the
Customer Experience

Table of Contents
INTRODUCTION................................................................................................................................3
TASK 4 ................................................................................................................................................3
P6 Analyse customer service strategies in service industry ...........................................................3
P7 Discuss how customer service strategies create & develop customer experience in a way that
fulfil needs of customers and business standards ...........................................................................6
CONCLUSION....................................................................................................................................7
REFERENCES.....................................................................................................................................8
Books & Journal:.............................................................................................................................8

INTRODUCTION
In hospitality sector, strategies and tactics are crucial to formed so that goals are
accomplished (Boateng, 2019). To implement strategies, proper business scanning is needed to be
done by organisation. Hawksmoor, a British steak house and bar restaurant, located in London,
United Kingdom. It is located at many locations in London and provide fine quality of foods and
dishes. This report comprises of customer service strategies and customer service strategies &
customer experience.
TASK 4
P6 Analyse customer service strategies in service industry .
Audit Form
Hawksmoor board
The chosen restaurant convey customers about their product through online websites and
other sites like Trioadvisor.com that provides all the menu and ratings of a particular restaurant,
Moreover, they also have large menu portfolio in which customers can select the dishes & foods
and drinks (Pourkhani, 2019).