Managing A Successful Business Project - H&M Assignment
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Managing a Successful
Business Project
Business Project
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INTRODUCTION
Managing a successful business project is key to obtain better results from the project. It
mainly includes resources and failure impact on functioning of business. It is necessary for
project manager to conduct project in an effective manner and also attain desired outcomes. This
project is related to multinational firms to improving recruitment, selecting and training to staff
members in order to meet with global needs. It is necessary for the multinational companies to
hire talented staff members who can able to perform operations of business (Lakhani, Kuruvilla
and Avgar, 2013). H& M is Swedish multinational clothing retail organisation and it operate its
business in around 62 countries with more than 4500 stores.
TASK 1
P1
Globalisation is explained as an integration between people, organisations and
governments in all over world. For performing the operations and activities of company globally,
there is a need to hire the qualified employees and provide them training to perform the business
activities and deal with the international clients (Sekiguchi, Froese and Iguchi, 2016). H&M is
multinational clothing retail firm established in year 1947. this company operate its business in
almost 62 countries with over 4500 stores. In this company, there are more than 132000
employees working. This report is based on recruit talented staff members so they can able to
deal with international customers and also resolve their any kind of queries.
Aim
Aim of project is “how the multinational companies improve the recruitment, selection
and training of their employees to meet International requirements.” Under this, firm find the
different ways to hire the employees and provide them training for enhance their knowledge and
skills. From this, they can able to provide the better contribution in achieving particular
objectives within given period of time. For make improvement, it is necessary hire the expert
from outside so that they can provide the proper guidelines about recruitment and selections of
employees (Shah and et. al., 2012). In addition to this, the main focus of multinational companies
is on make improvement in recruitment and selecting methods so that the objectives can be
attained and gain competitive advantages.
Objectives
Managing a successful business project is key to obtain better results from the project. It
mainly includes resources and failure impact on functioning of business. It is necessary for
project manager to conduct project in an effective manner and also attain desired outcomes. This
project is related to multinational firms to improving recruitment, selecting and training to staff
members in order to meet with global needs. It is necessary for the multinational companies to
hire talented staff members who can able to perform operations of business (Lakhani, Kuruvilla
and Avgar, 2013). H& M is Swedish multinational clothing retail organisation and it operate its
business in around 62 countries with more than 4500 stores.
TASK 1
P1
Globalisation is explained as an integration between people, organisations and
governments in all over world. For performing the operations and activities of company globally,
there is a need to hire the qualified employees and provide them training to perform the business
activities and deal with the international clients (Sekiguchi, Froese and Iguchi, 2016). H&M is
multinational clothing retail firm established in year 1947. this company operate its business in
almost 62 countries with over 4500 stores. In this company, there are more than 132000
employees working. This report is based on recruit talented staff members so they can able to
deal with international customers and also resolve their any kind of queries.
Aim
Aim of project is “how the multinational companies improve the recruitment, selection
and training of their employees to meet International requirements.” Under this, firm find the
different ways to hire the employees and provide them training for enhance their knowledge and
skills. From this, they can able to provide the better contribution in achieving particular
objectives within given period of time. For make improvement, it is necessary hire the expert
from outside so that they can provide the proper guidelines about recruitment and selections of
employees (Shah and et. al., 2012). In addition to this, the main focus of multinational companies
is on make improvement in recruitment and selecting methods so that the objectives can be
attained and gain competitive advantages.
Objectives
To execute employees’ on-job training programs in H&M organisation for make
improvement in HRM functions to attain international standards.
To examine advantages of recruitment, selection and training to H&M organisation?
To determine the different challenges faced by H&M company in conducting business
globally.
P2
Project management plan is document which is mainly used to discuss every phase of the
project. Project manager develop plan inputs from its stakeholders and also the project team. It is
formal document that explains how well the project is implemented, analysed as well as
controlled. There are some aspects included in project management plan given below:
Cost- It is one of the most important factor that is necessary to doing the project in an
effective way. Without money, firm can not do any activities of project. The total cost involved
in completion of the project will be £100.
Scope- This project scope is wider and researcher need to perform its activities at large
scale. H&M provides the large number of products and the services in all over the world (Shah
and et. al., 2012).
Time- In project, each activity needed to completed with given period of time. Under
this, time will be assigned according to the activities of staff members should be ensured that
deadlines need to be followed in a proper way. The project will be completed in 4 months.
Quality- It is necessary aspect of the project because quality makes project better. It is a
responsibility of manager to focus on improving the quality of project. An investigation need to
use reliable sources for data collection to maintain quality of project.
Communication- It is necessary aspect because through this employees can interact and
share about the important things regarding project. For communication, employees can use
emails and through this they can share necessary information about particular area (Sciascia and
et. al., 2012).
Risk and resources- For conducting the project, some risk are faced by the project
manager such as finance and technological. It is the responsibility of researcher to manage risks
for the purpose of project completion effectively. Manager should arrange all resources to
complete project like manpower, technological and many others.
improvement in HRM functions to attain international standards.
To examine advantages of recruitment, selection and training to H&M organisation?
To determine the different challenges faced by H&M company in conducting business
globally.
P2
Project management plan is document which is mainly used to discuss every phase of the
project. Project manager develop plan inputs from its stakeholders and also the project team. It is
formal document that explains how well the project is implemented, analysed as well as
controlled. There are some aspects included in project management plan given below:
Cost- It is one of the most important factor that is necessary to doing the project in an
effective way. Without money, firm can not do any activities of project. The total cost involved
in completion of the project will be £100.
Scope- This project scope is wider and researcher need to perform its activities at large
scale. H&M provides the large number of products and the services in all over the world (Shah
and et. al., 2012).
Time- In project, each activity needed to completed with given period of time. Under
this, time will be assigned according to the activities of staff members should be ensured that
deadlines need to be followed in a proper way. The project will be completed in 4 months.
Quality- It is necessary aspect of the project because quality makes project better. It is a
responsibility of manager to focus on improving the quality of project. An investigation need to
use reliable sources for data collection to maintain quality of project.
Communication- It is necessary aspect because through this employees can interact and
share about the important things regarding project. For communication, employees can use
emails and through this they can share necessary information about particular area (Sciascia and
et. al., 2012).
Risk and resources- For conducting the project, some risk are faced by the project
manager such as finance and technological. It is the responsibility of researcher to manage risks
for the purpose of project completion effectively. Manager should arrange all resources to
complete project like manpower, technological and many others.
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P3
Work breakdown structure- It is chart under that necessary components and project is
defined to be represent relationship with the each other. It can assess manager to anticipate the
positive results which are depend on the different scenarios to assure about the decisions those
made regarding adopt and not adopt the suggested changes or procedures. Aim of work
breakdown structure is to make large project in manageable manner (Boella and Goss-Turner,
2012). WBS aids in in segmenting complex projects in to manageable and simple tasks so
employees can be perform activities in significant manner without facing any type of issues.
Gantt chart- It is bar chart and most popular way to showing the activities displayed
against the time. It is one of the useful technique in planning as well as scheduling project, this
keeps updated management to when project will be finished. On the other hand, it keeps
management informed regarding additional resources which are necessary and also mange the
dependencies among tasks. The Gantt chart is mainly used for the purpose of tracking the project
scheduled (DeCenzo, Robbins and Verhulst, 2016). It is also used for project planning of all the
sized and shows the work scheduled in particular day.
Work breakdown structure- It is chart under that necessary components and project is
defined to be represent relationship with the each other. It can assess manager to anticipate the
positive results which are depend on the different scenarios to assure about the decisions those
made regarding adopt and not adopt the suggested changes or procedures. Aim of work
breakdown structure is to make large project in manageable manner (Boella and Goss-Turner,
2012). WBS aids in in segmenting complex projects in to manageable and simple tasks so
employees can be perform activities in significant manner without facing any type of issues.
Gantt chart- It is bar chart and most popular way to showing the activities displayed
against the time. It is one of the useful technique in planning as well as scheduling project, this
keeps updated management to when project will be finished. On the other hand, it keeps
management informed regarding additional resources which are necessary and also mange the
dependencies among tasks. The Gantt chart is mainly used for the purpose of tracking the project
scheduled (DeCenzo, Robbins and Verhulst, 2016). It is also used for project planning of all the
sized and shows the work scheduled in particular day.
TASK 2
P4
In this, researcher conduct small- scale investigation has been applied by using different
research methods for getting reliable information as well as make valid conclusions.
P4
In this, researcher conduct small- scale investigation has been applied by using different
research methods for getting reliable information as well as make valid conclusions.
Research methods- These are techniques and strategies which use in gathering of data for the
purpose of analyse to uncover the new information for better understanding regarding specific
subject area (Mowforth and Munt, 2015). Different methods of research are mention below:
Qualitative- It is explained as data that characterized and approximates. This kind of data
is non- numerical and gathered by using the observation methods, conducting the focus groups
and also same methods.
Quantitative- It is emphasises objectives measurement and also numerical analysis for
data collection (Sciascia and et. al., 2012). Under this, data is measured through using the
statistical analysis.
Reason to selecting qualitative research method- There has been qualitative research
used because it aids in giving deep-understanding regarding specific area and gain proper
understanding about particular subject field.
Data Collection- It is explained as process to collecting and also analysing the data on the
targeted variables in an effective manner (Kitchin and Tate, 2013). Primary and secondary are
different data collection methods given:
Primary- It is explained as first hand data that collected through an investigator itself. It
is original in nature and provide positive outcomes. Sources to collect primary data are
questionnaire, observations etc.
Secondary- Under this, data and information has been collected by other individual.
Various sources to gathering the secondary data are journals, internet, books and many others
( Kumar, 2019).
Sampling- Sample refers to group of people as well as objects which are taken from large size
population. It is representative of population to assure about generalise findings from research
sample to whole population. Sampling is process of choosing people for study in such a manner
that people represents large group which they were chosen. 30 respondents has been selected by
using random data sampling method because it is unbiased and give equal chance to chosen
respondents (Mackey and Gass, 2015).
purpose of analyse to uncover the new information for better understanding regarding specific
subject area (Mowforth and Munt, 2015). Different methods of research are mention below:
Qualitative- It is explained as data that characterized and approximates. This kind of data
is non- numerical and gathered by using the observation methods, conducting the focus groups
and also same methods.
Quantitative- It is emphasises objectives measurement and also numerical analysis for
data collection (Sciascia and et. al., 2012). Under this, data is measured through using the
statistical analysis.
Reason to selecting qualitative research method- There has been qualitative research
used because it aids in giving deep-understanding regarding specific area and gain proper
understanding about particular subject field.
Data Collection- It is explained as process to collecting and also analysing the data on the
targeted variables in an effective manner (Kitchin and Tate, 2013). Primary and secondary are
different data collection methods given:
Primary- It is explained as first hand data that collected through an investigator itself. It
is original in nature and provide positive outcomes. Sources to collect primary data are
questionnaire, observations etc.
Secondary- Under this, data and information has been collected by other individual.
Various sources to gathering the secondary data are journals, internet, books and many others
( Kumar, 2019).
Sampling- Sample refers to group of people as well as objects which are taken from large size
population. It is representative of population to assure about generalise findings from research
sample to whole population. Sampling is process of choosing people for study in such a manner
that people represents large group which they were chosen. 30 respondents has been selected by
using random data sampling method because it is unbiased and give equal chance to chosen
respondents (Mackey and Gass, 2015).
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For Quantitative Analysis
For Qualitative Analysis
TASK 3
P5
Quantitative analysis
THEME 1: Aware about recruitment, selection and training
Q1) Are you aware about recruitment, selection and training? Frequency
a) Yes 22
b) No 8
TASK 3
P5
Quantitative analysis
THEME 1: Aware about recruitment, selection and training
Q1) Are you aware about recruitment, selection and training? Frequency
a) Yes 22
b) No 8
Interpretation: From given information, this has been analysis that 22 respondents said that
they are aware regarding the hiring, selection and the training in an effective manner. These all
aids in give talented employees to an organisation so they can perform activities of business at
large scale. 8 respondents have not knowledge regarding globalisation.
THEME 2: Multinational organisations in meeting with global needs?
Q2) Is training aids the multinational organisations in meeting with
global requirements?
Frequency
a) Yes 18
b) No 12
a) Yes b) No
0
5
10
15
20
25 22
8
Column B
they are aware regarding the hiring, selection and the training in an effective manner. These all
aids in give talented employees to an organisation so they can perform activities of business at
large scale. 8 respondents have not knowledge regarding globalisation.
THEME 2: Multinational organisations in meeting with global needs?
Q2) Is training aids the multinational organisations in meeting with
global requirements?
Frequency
a) Yes 18
b) No 12
a) Yes b) No
0
5
10
15
20
25 22
8
Column B
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Interpretation: Under this, Training is necessary for an organisation and through this company
can improving the skills and competencies of employees so that their performance level cam be
improved. As per the opinion of 18 respondents that training is helpful for the multinational
organisations to meet with the global requirements. 12 other respondents are disagree with this
and according to them hiring the talented and skilled employees can meet with international
requirements.
THEME 3: Benefits H&M organisation can get to improving process of recruitment and
selection process
Q3) What are benefits H&M organisation can get to improving
process recruitment and selection ?
Frequency
a) Able to meet international requirements 10
b) Sustain internationally 12
c) Gain maximum profitability 8
a) Yes b) No
0
2
4
6
8
10
12
14
16
18
18
12
Column B
can improving the skills and competencies of employees so that their performance level cam be
improved. As per the opinion of 18 respondents that training is helpful for the multinational
organisations to meet with the global requirements. 12 other respondents are disagree with this
and according to them hiring the talented and skilled employees can meet with international
requirements.
THEME 3: Benefits H&M organisation can get to improving process of recruitment and
selection process
Q3) What are benefits H&M organisation can get to improving
process recruitment and selection ?
Frequency
a) Able to meet international requirements 10
b) Sustain internationally 12
c) Gain maximum profitability 8
a) Yes b) No
0
2
4
6
8
10
12
14
16
18
18
12
Column B
Interpretation: Recruitment and selection are the most necessary resources of company. As per
the 10 respondents that if an organisation will improving its process of recruitment and selection
then it can able to meet with the international requirements. On the other than, there are 12
respondents which said that company can sustain at global level for long period of time. As per
opinion of 8 respondents that through improving in the hiring and selection, H&M can enhance
its profit level.
THEME 4: Improving hiring, selection and training helps in provide benefits to H&M to
sustain at international market
Q4) Does improving hiring, selection and also training helps in
provide benefits to H&M to retain at international market for long
period of time?
Frequency
a) Yes 23
b) No 7
a) Able to meet international requirements
b) Sustain internationally
c) Gain maximum profitability
0
2
4
6
8
10
12
10
12
8
Column B
the 10 respondents that if an organisation will improving its process of recruitment and selection
then it can able to meet with the international requirements. On the other than, there are 12
respondents which said that company can sustain at global level for long period of time. As per
opinion of 8 respondents that through improving in the hiring and selection, H&M can enhance
its profit level.
THEME 4: Improving hiring, selection and training helps in provide benefits to H&M to
sustain at international market
Q4) Does improving hiring, selection and also training helps in
provide benefits to H&M to retain at international market for long
period of time?
Frequency
a) Yes 23
b) No 7
a) Able to meet international requirements
b) Sustain internationally
c) Gain maximum profitability
0
2
4
6
8
10
12
10
12
8
Column B
Interpretation: 23 respondents said that improvement in the recruitment and selection helps in
give advantages to H&M to sustain for long period of time at international level. Through this,
company can hire talented employees and also provide them training so that they can achieve
business objectives within given time period. 7 respondents are disagree with statement.
THEME 5: Ways through which multinational firms can improving the recruitment,
selection and training of staff members so they can meet with the International needs
Q5) What are various ways through which multinational firms can
improving the recruitment, selection and training of staff members
so they can meet with the International requirements?
Frequency
a) Online platforms 13
b) Support external agencies 7
c) Internal recruitment methods 10
a) Yes b) No
0
5
10
15
20
25 23
7
Column B
give advantages to H&M to sustain for long period of time at international level. Through this,
company can hire talented employees and also provide them training so that they can achieve
business objectives within given time period. 7 respondents are disagree with statement.
THEME 5: Ways through which multinational firms can improving the recruitment,
selection and training of staff members so they can meet with the International needs
Q5) What are various ways through which multinational firms can
improving the recruitment, selection and training of staff members
so they can meet with the International requirements?
Frequency
a) Online platforms 13
b) Support external agencies 7
c) Internal recruitment methods 10
a) Yes b) No
0
5
10
15
20
25 23
7
Column B
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Interpretation: From above mention analysis that firms use different methods to improving the
selection and the training of employees. There are 13 respondents which said that company can
use the online platform to hire the most talented employees. As per opinion of 7 respondents that
external agencies are one of the main source of recruitment and selection of employees for
specific job position. 10 respondents said that internal method of recruitment is more beneficial
because the employer already know about the talent and capabilities of existing employees and
give them higher vacant positions.
Qualitative analysis
Q1) What are the benefits of training to H&M organisation at global level?
Factors Explanation in context of your company
a) Enhance performance Training is helpful in increasing performance level of
employees of H&M along with the company. It helps in
enhancing the profitability of business.
b) Economy in Operations Under this, trained employees of H&M will make the better
decisions and reduce wastage of materials.
c) Maximise productivity The trained staff members will focus on achieving particular
a) Online platforms
b) Support of external agencies
c) Internal recruitment methods
0
2
4
6
8
10
12
14 13
7
10
Column B
selection and the training of employees. There are 13 respondents which said that company can
use the online platform to hire the most talented employees. As per opinion of 7 respondents that
external agencies are one of the main source of recruitment and selection of employees for
specific job position. 10 respondents said that internal method of recruitment is more beneficial
because the employer already know about the talent and capabilities of existing employees and
give them higher vacant positions.
Qualitative analysis
Q1) What are the benefits of training to H&M organisation at global level?
Factors Explanation in context of your company
a) Enhance performance Training is helpful in increasing performance level of
employees of H&M along with the company. It helps in
enhancing the profitability of business.
b) Economy in Operations Under this, trained employees of H&M will make the better
decisions and reduce wastage of materials.
c) Maximise productivity The trained staff members will focus on achieving particular
a) Online platforms
b) Support of external agencies
c) Internal recruitment methods
0
2
4
6
8
10
12
14 13
7
10
Column B
goals by improving work quality. It will help in increase
productivity of company.
Q2) Which method of training H&M can provide to its employees so they can meet with the
global requirements?
Factors Explanation in context of your company
a) On the job training method This training method is more beneficial because firm trainer
knows about the abilities as well as capabilities of current
employees and give them appropriate training.
b) Off the job training method In this, H&M hires the trainer from outside an organisation
so that it can provide some extra knowledge and enhance
skills so that they can perform better.
Q3) What are the different challenges faced by H&M company in conducting the business
at global level?
Factors Explanation in context of your company
a) Culture difference When can organisation conduct business in to other country
then firm faces the cultural difference issue because each
country has the different culture.
b) Legal issues The legislation in every country is differ from each other
such as discrimination, equal pay and many others.
c) Political stability In some of the countries, there is instability of government
and H&M faces some problems to conduct business at global
level.
Q4) Which of the recruitment method is more effective in hiring employees for
multinational companies?
Factors Explanation in context of your company
a) Internal recruitment method The internal recruitment is more beneficial for company
productivity of company.
Q2) Which method of training H&M can provide to its employees so they can meet with the
global requirements?
Factors Explanation in context of your company
a) On the job training method This training method is more beneficial because firm trainer
knows about the abilities as well as capabilities of current
employees and give them appropriate training.
b) Off the job training method In this, H&M hires the trainer from outside an organisation
so that it can provide some extra knowledge and enhance
skills so that they can perform better.
Q3) What are the different challenges faced by H&M company in conducting the business
at global level?
Factors Explanation in context of your company
a) Culture difference When can organisation conduct business in to other country
then firm faces the cultural difference issue because each
country has the different culture.
b) Legal issues The legislation in every country is differ from each other
such as discrimination, equal pay and many others.
c) Political stability In some of the countries, there is instability of government
and H&M faces some problems to conduct business at global
level.
Q4) Which of the recruitment method is more effective in hiring employees for
multinational companies?
Factors Explanation in context of your company
a) Internal recruitment method The internal recruitment is more beneficial for company
because in this, there is no need to hire employees from
outside and promote existing employees on the basis of their
capabilities.
b) External recruitment method Under this method, external recruitment method is more
effective because in this company give the chance to new
people to show their talent and also use their capabilities.
P6
Recommendations
This is necessary for H&M to take the help from external agencies of recruitment for
recruiting and selecting talented staff members.
Manager of H&M firm should be assure to arrange the proper funds and manage time
while hiring candidates.
Company should adopt the advanced technology to provide training to employees so they
can meet with the global needs.
Conclusion
From above report, it has been stated that conducting business at international level is
helpful in give advantage to an organisation so that it can gain the competitive advantages. The
manager hires qualified and capable staff members which can deal with international clients and
gain success. There has been discussion regarding Work Breakdown and Gantt chart structure
that provides stages to completion of tasks by divide activities accordingly. The different
methods of research and data collection has been studied in an appropriate manner to getting
valid result.
TASK 4
P7
Given project is taken into consideration on improving recruitment, selection and training
of staff members for performing business operations at international level. During performing
research related activities, I faced many different issues such as time and cost related. I do not
have the sufficient time to perform all the activities of an investigation properly and face some
hurdles. On the other hand, cost was not sufficient according to the activities of research. These
outside and promote existing employees on the basis of their
capabilities.
b) External recruitment method Under this method, external recruitment method is more
effective because in this company give the chance to new
people to show their talent and also use their capabilities.
P6
Recommendations
This is necessary for H&M to take the help from external agencies of recruitment for
recruiting and selecting talented staff members.
Manager of H&M firm should be assure to arrange the proper funds and manage time
while hiring candidates.
Company should adopt the advanced technology to provide training to employees so they
can meet with the global needs.
Conclusion
From above report, it has been stated that conducting business at international level is
helpful in give advantage to an organisation so that it can gain the competitive advantages. The
manager hires qualified and capable staff members which can deal with international clients and
gain success. There has been discussion regarding Work Breakdown and Gantt chart structure
that provides stages to completion of tasks by divide activities accordingly. The different
methods of research and data collection has been studied in an appropriate manner to getting
valid result.
TASK 4
P7
Given project is taken into consideration on improving recruitment, selection and training
of staff members for performing business operations at international level. During performing
research related activities, I faced many different issues such as time and cost related. I do not
have the sufficient time to perform all the activities of an investigation properly and face some
hurdles. On the other hand, cost was not sufficient according to the activities of research. These
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both things develop the negative impact on attaining the objectives with in given time period. It
is essential for researcher to determine better ways to get over from issues.
With the help of this project, I learned regarding the new concepts and theories related to
particular subject area of business successful. Through this research, I can perform an
investigation in future in a better way.
is essential for researcher to determine better ways to get over from issues.
With the help of this project, I learned regarding the new concepts and theories related to
particular subject area of business successful. Through this research, I can perform an
investigation in future in a better way.
REFERENCES
Books & Journals
Boella, M. and Goss-Turner, S., 2012. Human resource management in the hospitality industry:
A guide to best practice. Routledge.
DeCenzo, D. A., Robbins, S. P. and Verhulst, S. L., 2016. Fundamentals of Human Resource
Management, Binder Ready Version. John Wiley & Sons.
Kitchin, R. and Tate, N., 2013. Conducting research in human geography: theory, methodology
and practice. Routledge.
Kumar, R., 2019. Research methodology: A step-by-step guide for beginners. Sage Publications
Limited.
Lakhani, T., Kuruvilla, S. and Avgar, A., 2013. From the firm to the network: Global value
chains and employment relations theory. British Journal of Industrial Relations. 51(3).
pp.440-472.
Mackey, A. and Gass, S. M., 2015. Second language research: Methodology and design.
Routledge.
McCusker, K. and Gunaydin, S., 2015. Research using qualitative, quantitative or mixed
methods and choice based on the research. Perfusion. 30(7). pp.537-542.
Mowforth, M. and Munt, I., 2015. Tourism and sustainability: Development, globalisation and
new tourism in the third world. Routledge.
Sciascia, S. and et. al., 2012. The role of family ownership in international entrepreneurship:
Exploring nonlinear effects. Small Business Economics. 38(1). pp.15-31.
Sekiguchi, T., Froese, F. J. and Iguchi, C., 2016. International human resource management of
Japanese multinational corporations: Challenges and future directions. Asian Business &
Management. 15(2). pp.83-109.
Shah, F. A. And et. al., 2012. A critical review of multinational companies, their structures and
strategies and their link with international human resource management. Journal of
Business and Management. 3(5). pp.28-37.
Online
Seven benefits of training employees in an organisation. 2019. [Online]. Available
through:<http://www.yourarticlelibrary.com/employee-management/7-benefits-of-
training-employees-for-an-organization/27914>
Books & Journals
Boella, M. and Goss-Turner, S., 2012. Human resource management in the hospitality industry:
A guide to best practice. Routledge.
DeCenzo, D. A., Robbins, S. P. and Verhulst, S. L., 2016. Fundamentals of Human Resource
Management, Binder Ready Version. John Wiley & Sons.
Kitchin, R. and Tate, N., 2013. Conducting research in human geography: theory, methodology
and practice. Routledge.
Kumar, R., 2019. Research methodology: A step-by-step guide for beginners. Sage Publications
Limited.
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APPENDIX 1
Template for evidence collection to be attached with the report by the learner:
Template for evidence collection to be attached with the report by the learner:
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APPENDIX II
Template for Performance Review:
Template for Performance Review:
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