Role of Management and Leadership in Achieving Marks and Spencer's Vision and Mission

Mark & Spencer

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
Role of management and leadership............................................................................................3
Motivational theories for effective teamwork and style of management....................................5
Effectiveness of the leadership and management behaviours on achieving Marks and
Spencer’s mission, vision............................................................................................................7
Facilitating change by leaders and managers..............................................................................8
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Management and leadership are two most important elements that contribute in success
and growth of organisations. Management is concerned with activities through which individuals
manage and execute activities within organisation and leadership is an activity through which
leaders guide, motivate and influence behaviour of individuals in an organisation. This report is
based on Marks and Spencer (M&S), is a British multinational retailer. Company was founded in
1884 and is headquartered at London, England, UK. M&S operates worldwide at 1463 locations
and in order to carry out its services has employed 80000 employees. This report will discuss
about role of leadership and management and will further discuss about motivational theories
and effectiveness leadership and management behaviours in achieving mission and vision of
M&S along with facilitating changes in M&S.
TASK
Role of management and leadership
Role of management
Roles of management differ on the basis of level of management. On the basis of level of
management their roles are-
Top level management- Top level management at M&S involves determination of long term
goals and objectives. These objectives and goals are long-term goals in production, marketing,
and business organisation (Pambreni and et.al., 2019).
Middle level management- Role of management at middle level at M&S involves interpretation
of plan and setting actions.
Lower level management- Role at lower level of management at M&S involves implementation
of plan.
Concerned with roles of management, Mintzberg's Management Roles outline three
situations for management. These situations and role of management involves-

Interpersonal Roles
 Figurehead- This role involves symbolic duties of manager that are legal or social
 Leader- This involves role of manager which involves duties of leader. This includes
team building, coaching, motivation and development of strong relationship etc.
 Liaison- Including development and maintaining a network outside M&S
Informational Roles
 Monitor- This involves collection of information and monitoring of the organisation
 Disseminator- This involves receiving important information and disseminated within
organisation
 Spokesperson- This involves representing M&S outside organisation
Decisional Roles
 Entrepreneur- This involves roles as entrepreneur that involve initiator, designer, and
also encouraging innovation
 Disturbance handler- This involve taking corrective actions when M&S faces
unexpected difficulties
 Resource Allocator- This is concerned with ensuring optimum allocation of resources
like equipments, funds etc (Mintzberg and Laasch, 2020).
 Negotiator- Including representing M&S in negotiation
Role of Leadership
Role of leadership involves-
Inspire Trust- This is concerned with inspiring trust among followers and this requires leaders
to be credible that followers choose to follow.
Create Vision- This is concerned with creating vision and defining vision clearly to followers
and subordinates. This involves enabling subordinates to work diligently to work on realising
vision. Effective articulation of vision involves that along with what is vision and how to achieve
vision.