Management & Operations Strength

Management & Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
LO1 & LO3.................................................................................................................................1
Difference between the role of a leader and function of a manager...........................................1
Management by Objective process as by Peter Drucker.............................................................4
Three management roles theory as discussed by H. Mintzberg..................................................5
Leadership trait theory and two styles of leadership...................................................................6
Hard’ management skills and soft leadership skill.....................................................................6
Transformation processes in operations management................................................................7
Total Quality Management.........................................................................................................8
Just in time approach...................................................................................................................8
Capacity Management in operations...........................................................................................8
LO2 & LO4....................................................................................................................................10
Department and its operations...................................................................................................10
Background of management team.............................................................................................10
Strength and weakness of different approaches........................................................................10
Evaluation of leadership style...................................................................................................11
Transformation process in the case of Marks & Spencer.........................................................12
Impact of Capacity Management on the organisation...............................................................12
Recommendations to management...........................................................................................12
CONCLUSION .............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Management is the process by which a business executes planning, organising, staffing,
directing and controlling. This set of management activities define the role and function of a
manager. Management work as a method by which business achieve its goal and target. Planning
help to develop a goal, while organizing allocated the best resources for the project or goal and
directing refer to give instruction to the employees that help to operate activities according to the
project and controlling help to ensure the completion of task and to determine department where
it is need to improve. Leadership define the power and ability of a person that motivate or
influence the other employees of the organisation. There are some role or function of the
leadership that is to inspire the trust among all employees, to create transparent vision for the
company and communicate them to employees, to implement strategy for the business that help
company to achieve its goals and last is to increase the potential of the employees. The
organisation for this report is Marks & Spencer which operates its business in retail sector (Faure
M.G., 2014). The M&S is a British multi-national company that is specialized in clothing, home
and food products. For this assignment the difference between role and function of a manager
and leader is discussed.
LO1 & LO3
Difference between the role of a leader and function of a manager
Marks & Spencer operating its business in the society from a century. Company has
expanded its business in international market with the support of manager and leaders. So the
difference between the role of a leader and function of a manager is mention below:
Basis Leader Manager
Role of a leader
Vision of a leader The role of a leader is to
develop a vision for the
company and then to execute
their vision into practical
world. Like Steve Rowe the
While manager divide the
project into small goals and
then implement the strategy by
which company achieve their
goals easily. The manager of
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chief executive of M&S has
been performing various roles
in the company.
M&S is Phil Cumming who is
responsible for the work of a
small team.
Leader are unique. Leader are always aware about
their work. They always try to
differentiated themselves from
another. Transparency and
authentic of a leader help them
to develop their roles from
other employees. Like Steve
Rowe developed a new
business between the year
2004 and 2008.
Manager always copy the style
of a leader. In these case
manager adopt a particular
style or behaviour rather than
defining or exploring it. Like
Phil Cumming has aware about
diversity workforce that work
with them. So manager is
responsible for expanding its
business according in globe.
Function of a manager
Style for operating activities
by a leader or manager
Leader follow the
transformational style of doing
a particular activity. Like it is
the duty of Steve Rowe to
transform a difficult vision
into a practical situation.
The manager follows the
transactional style of
leadership in doing its
activities. Like Phil Cumming
delegate the task into smaller
parts. As it help employees to
know about their task.
Purpose of a manager and a
leader.
The leader always tries to
grow a business and to develop
more operating activities for a
business. Like Steve Rowe
focus on the E-commerce
business in the year 2009.
Manger want to achieve the
goal that is decided by the top
management. This goal helps
the company to increase their
profits in the market. Like Phil
Cumming attracted toward
cultural sector to increase the
economy of their furniture
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