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NEED CW1 1500 SEPARATELY,WITH SEPARATE TABLE OF CONTENT AND REFERENCES
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Marketing across Cultures Assignment CW1
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Table of Contents INTRODUCTION...........................................................................................................................1 MAIN BODY...................................................................................................................................1 1. Discussion and critical evaluation of key perspectives of three key traditional CCA techniques....................................................................................................................................1 2. Comparison and contrasting of key perspectives.....................................................................3 3. Relevance and conclusion........................................................................................................4 REFERENCES................................................................................................................................6
INTRODUCTION Cross cultural analysis can be defined as the process of gathering information about customs, beliefs and characteristics of different people from various cultures. In different cultures these are conducted in separate manner as the strategies are formulated on the basis of needs of customers in the areas (Beck, Chapman and Palmatier, 2015). This report is formulated for the purpose of enhance understanding of marketing in cross cultures. The countries which are selected for analysis are China and UK. This assignment covers various topics such as key of traditional techniques, comparison and contrasting of them etc. Along with this, justification regarding the relevance today of CCA techniques is also covered in this report. MAIN BODY 1. Discussion and critical evaluation of key perspectives of three key traditional CCA techniques Cross culture can be defined as the comparison between two or more cultures which are totally different from each other. All the organisations which are executing business all around the world adopt various types of key traditional CCA techniques as with the help of them decisions for the execution of business activities such as marketing could be formulated. Hofstede's cultural model:There are six different elements of it. These are power distance index, individualism vs. collectivism, masculinity vs. femininity, uncertainty avoidance index, long vs. short term orientation and indulgence vs. restraint. 1
According toMinkov and et.al., 2017power distance index shows the variation between the high and low acceptance of inequality, bureaucracy and power differences in the culture of the country. If it is high then it demonstrates that the culture accepts inequity and power differences. The low index shows that culture encourage such type of organisational structure which is flat and decentralised. Individualism and collectivism culture in which first element states that higher importance is provided to achieve personal goals and the other component is concerned with the attainment of group goals (Hofstede's model,2019). Uncertainty avoidance index shows high and low level of tolerance for ambiguity, risks, rules, regulations etc. In Masculinity vs. Femininity culture first component comes with different characteristics such as distinct gender roles, concentrated on material achievements, assertive etc. On the other hand another element shows other qualitiessuch as modest, fluid gender roles, nurturing and concerned with a predetermined quality of life. In long vs. short term orientation first one is associated with focus on future and ignorance of short term success and the another one is focused with delivery of short term success. The last culture of this model is indulgence vs. restraint in which according to first component society allow relatively free gratification which is related to having fun and enjoying life. Restraint states that if it is followed in the country then society regulates through social norms. The key perspective of me about this model after analysing the arguments of the author is that it is the best method which could be used for then purpose of understanding impacts of cultures on work and life. With the help of it, the way in which different dimension differ among countries could be understood. Hall and Hall cultural model:This model is segregated in two elements which are high and low context (Hall and Hall cultural model,2019). According toDe Mooij, 2015,the elements which are related to high context culture are non verbal communication, inward reactions, strong bond among individuals, flexible timing etc. Low context culture demonstrates outer locus of control and others are blamed for failure, the reactions are visible, external and outward, low commitments etc. By assessing the point of views of author my key perspective about this model is that it guides individuals to determine the high or low context culture in different countries which is based upon communication, commitment, locus of control and many other factors. 2
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Trompenaars cultural model:This model was described by Trompenaars and Charles Hampden Turner in year 1993 in their book. According toDemangeot, Broderick and Craig, 2015,therearesevendifferentelementsofitwhichareuniversalismvs.particularism, individualism vs. uniformitarianism, specific vs diffuse, neutral vs. affective, achievement vs. ascription, sequential time vs. synchronous time and internal direction vs. external direction. With the help of all of them difference between two different countries could be understood. The arguments of author are valid but my key perspective for this model is that it can help to understand the way in which different cultures could be adopted and analyse the cause of problem so that appropriate decision for the resolution of it could be figured out. 2. Comparison and contrasting of key perspectives According toEringa and et.al., 2015there are six different dimensions in Hofstede's model which are power distance index, individualism versus collectivism, masculinity versus, femininity, uncertainty avoidance index, long versus short term orientation, indulgence versus restraint etc. All of them could be applied by different nations according to their requirements (Gillespie, 2015). By analysing the arguments provided by the author I have analysed that the Hofstede's culturaldimensionscouldbeappliedbythecompanieswhichareoperatingbusiness systematically in current era. Reason behind implementing it, is high level of accurate results. This model is suitable for all the organisations which are planning to implement a culture at workplace to attain growth. According toChan, Petrovici and Lowe, 2016Hall and Hall model has two sub parts highandlowcontextculturewhicharesegregatedindifferentpartsonthebasisof communication, time, commitment, locus of control etc. By considering all the arguments provided by the other I have analysed that this model is implemented by companies where culture is evaluated in high and low context. In order to reduce the complexity of analysing business processes, in most of the countries itis implemented by companies for the purpose of carrying out all the operations properly by analysing high and low context of culture. This theory could be used by small scale business as it can direct them to analyse the culture in less time as compare to rest of the two models. According toSmith, Dugan and Trompenaars, F., 1996,Trompenaars model have seven differentelementsthatareuniversalismversusparticularism,individualismversus 3
uniformitarianism,neutralversusaffective,specificversusdiffuse,sequentialversus synchronous time, internal versus external direction, achievement versus ascription. While implementing it companies are required to make sure that each and every element is studied to reach a conclusion regarding the adoption of culture. According to me the arguments provided by the author are valid but according to me it is implemented to make sure that right culture is followed at workplace so that engagement level of all the employees could be increased. In order to gather detailed and accurate information from different regions it could be used by companies so that appropriate decisions could be taken. From the above analysis it can be analysed that the models which are described in the above table are different from each other. On the other hand there is one similarity in them which is that all of them helps organisations to analyse the best culture which will suit their business. 3. Relevance and conclusion In Current era it is very important for businesses to use effective and appropriate culture so that employees can work productively. There are various types of CCA techniques which are used in different countries for the purpose of implementing best culture within the organisation. These are Hofstede's cultural dimensions, Hall and Hall cultural model and Trompenaars. In 21st century it is vital for companies to adopt best suitable culture so that staff members could be motivated to perform appropriately. According to me Hall and Hall cultural model is not relevant to the current biz as it will rate the organisational culture on high and low context and the process for understanding it is very difficult. Trompenaars model is also not relevant to the 21stcentury because all the elements of it are not able to differentiate between the cultures which are followed in various regions. The most suitable theory which is relevant to current biz is Hofstede's model of cultural dimensions as with the help of all its elements organisations will be able to determine the best culture which could be adopted by them for the purpose of attaining growth in upcoming period (Ting-Toomey and Dorjee, 2018). In most of the enterprises this model is implemented as it guides them to compare different elements of it and then analyse the culture which is adopted by them. It is also beneficial for the analysis of problems which are faced due to inappropriate culture. There are various elements of this model which could be analysed by companies according to their requirements and overcome the issues such as lower employee engagement, decreased profits etc. Reason behind this recommendation is that this model can help to 4
determine the change which is required in organisational culture with the help of assessment of different elements of it. This analysis concludes that while assessing culture of different countries it is very important for individualsto study different models which are Hofstede's, Hall and Hall, Trompenaars. From all of them companies can implement the best suitable method at their workplace in 21stCentury so that all the operations could be performed in systematic manner. 5
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REFERENCES Books and Journals: Beck, J. T., Chapman, K. and Palmatier, R. W., 2015. Understanding relationship marketing and loyalty program effectiveness in global markets.Journal of International Marketing. 23(3). pp.1-21. Chan,F.F.Y.,Petrovici,D.andLowe,B.,2016.Antecedentsofproductplacement effectiveness across cultures.International Marketing Review.33(1). pp.5-24. De Mooij, M., 2015. Cross-cultural research in international marketing: clearing up some of the confusion.International Marketing Review.32(6). pp.646-662. Demangeot, C., Broderick, A. J. and Craig, C. S., 2015. Multicultural marketplaces: New territory for international marketing and consumer research.International Marketing Review.32(2). pp.118-140. Gillespie, K., 2015.Global marketing. Routledge. Ting-Toomey, S. and Dorjee, T., 2018.Communicating across cultures. Guilford Publications. Eringa, K. and et.al., 2015. How relevant are Hofstede’s dimensions for inter-cultural studies? A replicationofHofstede’sresearchamongcurrentinternationalbusiness students.Research in Hospitality Management,5(2), pp.187-198. Minkov, M. and et.al., 2017. A revision of Hofstede’s individualism-collectivism dimension: A new national index from a 56-country study.Cross Cultural & Strategic Management. 24(3). pp.386-404. Smith, P. B., Dugan, S. and Trompenaars, F., 1996. National culture and the values of organizational employees: A dimensional analysis across 43 nations.Journal of cross- cultural psychology.27(2). pp.231-264. Online Hofstede'smodel.2019.[Online].Availablethrough: <https://geerthofstede.com/culture-geert-hofstede-gert-jan-hofstede/6d-model-of- national-culture/> HallandHallculturalmodel.2019.[Online].Availablethrough: <https://halltheory.fandom.com/wiki/Hall%27s_Cross-Cultural_Theory_Wiki> 6