This report discusses the role of marketing communications in the digital age and how organizations use digital marketing to attract and influence consumers. It includes case studies of L'Oreal Paris, Pepsi, Nestle, Danone, Crockett & Jones, John Lobb Bootmaker, and Edward Green Shoes.
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Marketing Communications in the Digital Age
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Table of Contents TASK 1............................................................................................................................................1 INTRODUCTION..................................................................................................................1 MAIN BODY.........................................................................................................................1 TASK 2............................................................................................................................................3 Introduction............................................................................................................................3 MAIN BODY.........................................................................................................................3 CONCLUSION......................................................................................................................5 TASK 3............................................................................................................................................5 INTRODUCTION..................................................................................................................5 MAIN BODY.........................................................................................................................5 CONCLUSIONS....................................................................................................................6 REFERENCES................................................................................................................................7 Books and Journals..........................................................................................................................7
TASK 1 INTRODUCTION Digital marketing is defined as platform in which organisations promote their products, services and business at different type of online platforms with internet access. This form of marketing is being widely used by number of organisation now days in order to influence large base of consumer attractions (Rees, 2020). This is a cost effective measure through which organisations can also save their time and can further emphasize upon efficiency of digital marketing in order to gain more competitive advancements and profitability (Camilleri, 2020). With use digital marketing entity also offer adequate information about product and services with a social message to customers. In this report formative discussion has been made on the manner in which digital marketing allow organisations to draw customer attention towards their product and services and further influence their purchasing behaviour. Present report include example of an entity product digital advertisement that made me fascinated and increase my curiosity towards their product to purchase. MAIN BODY As a customer I have curiosity towards a hair care item, a cleanser from L’Oreal Paris. I have fascinated and generated interest for this product by organisation special activities and advertisements. As this organisation always engage in attractive promotion activities of their product and services. I have evaluated that company undertake use of efficient digital activities and pick slogan that attract attraction in an effective way. It influences any women to have a look or check product and services of company. In addition to this, with their high quality product as a well as services this organisation influence large number of customers with an affordable price range. Slogan of company “we worth it” influence many women’s to try their product or service at once. In addition to this it has been identified that L’Oreal Paris effectively conduct a wide range of advertisement measures and project to empower ladies. This made me stick towards their product and services. Along with this, I have noticed that most of their profit earnings are charity which is one of the most influencing factors. In addition to this, L’Oreal Paris products and services brand personality is different and advanced from other that effectively lure attention of customers. Along with this it has been identify that organisation endorse entertainers and wonderful ladies around the world to empower other for women. In addition this there are 1
number of activities that organisation conducts in order to formulate strong relationship with their customers with an aim to retain them for long period of time. Along with this by undertaking use of different social media challenge respective organisation keep relation with customers and further offer them lovely hampers in order to fascinate more of their interest towards entity product and services. This organisation continuously engages in the process of strengthening their relationship with customer with the use of different promotional activities. However it has been identified that organisation has set comparatively higher range of prices whichiswhichhardfor mediumscaleindividualtoafford.However,comparativelyto competitors this organisation has affordable price range with high quality products and services that maintains their offerings worthy to purchase (Lhaoboonmee, 2020). With the use of effective and special form of digital activities respective organisation give some benefits to customers from the items. Along with this it has been identified that present organisation also provide free instructional exercises with help of which customers can easily take care of their hair. It has been evaluated that that having a strong brand message and slogan this organisation effectively attract attraction of large number of customers towards entity product and services (Іgnatovich, 2020). Company not only offer high quality of product and services but also take part in different type of CSR activities to empower the women all around the world. Along with this, respect organization has also associated with UNESCO in order to aid ladies for around the world and maximise their living standards. This has been evaluated that L’Oreal contributes in kids training, women empowerment, wellbeing their security, hygiene and more with use of different type of program. This organisation also offers different type of benefits to uneducated and handicapped ladies to increase their living standards. This makes large number of consumers to get fascinated towards this entity, as this organisation not only engage in the process of profit earning but also perform their towards social cause for change which is to empower women around the world in effective manner. Thus, it has been evaluated that with the use of these entire measures respective organisation effectively manage to influence large base of customer’s attractions towards entity products and services. In addition to this, it also aid entity to retain their customers for long period of time and ensure effective relationship with them. CONCLUSION 2
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From the report introduced over, the elements which I as a shopper have encountered by and by which has constrained me to buy it has been talked about. These variables are identified with the limited time and publicizing component of the organization which has pulled in me. TASK 2 Introduction In this report 3 organisations and their product has been undertaken. It has been evaluated that every organisation has their business in soft drink sector who conduct their business operations effectively to influence consumer attention in effective manner (Mohr, Shilton and Hotopf, 2020). Along with this in this report organisation along with their plan and special system has been discussed. MAIN BODY Pepsi:This Organisation established themselves in the year 1933 and develops carbonated soda. After their establishment organisation undergoes into different type of variations in their products and offer customers withdiet pepsi,pepsi next , pepsi bend, , precious stone pepsi, pepsi lime, genuine sugarand different type of products. It has been evaluated that this organisation make sure about different taste in their product and services comparatively to others in order to gain more competitive advancements in respective industrial sector. This organisation undertakes use of computerized social media (Kusá and Piatrov, 2020). In addition to this has been evaluated that respective organisation collaborate with cricketmatch-up,Footballmatch-up and other Sports gatherings in order to promote their product and services. With attractive promotional activities this organisation undertake effective promotion measures comparatively to rivals that encourage large base of fan following. With use of different type of attractive advertising measures and endorsing sports personalities around the globe this organisation influence attraction of number of customers in a well effective manner. This has been identified thatorganisationmainlyengagedintheprocessofextensiveresearchbeforepromotion advertising their product and services in marketplace. Main reason behind this is to undertake new and more attractive measure to influence individual and young generation attention towards entity offerings. In addition with this company also think out –of- the box to deliver innovative product and services like Pepsi next,vanillaPepsi, pepsi lime to customers with more taste. In order to influence attention of consumers who are emphasized upon healthier aspects this 3
company launche coated sound and dietary cokes to gain more competitive advancements. With use of their innovative ideas and attractive advertisement methods this organisation ensures more profitability and revenue generation capability. In addition to this, it has been evaluated that with the help of their effective advertising measures as well technique organisation influence interest of large number of customers in effective manner and further serve their needs and demand in a well effective manner. Nestle:Nestle operate their functioning worldwide and offer different type of products and services in food and beverage industry. Company was founded in 1866 by Henry Nestle and effectively manages dairy andespressoitems. By offer high quality products this company marked their position in Forbes 500 best organisation list, as company secured 64thposition. Along with this, respective organisation effectively separated their market segment on the basis of geographic and segment premises. Company offer different type of product and services in these segments thus, in order to promote their offerings company undertake use of different commercial advertising methods in order to enhance maximise their fan followings. With the helpofattractiveadvertisingmeasuresthisorganisationinfluencepurchasinginterestof watchersthat make their purchasing interest tend towards entity highly qualitative and tasty productrange(Setkute,2020).Withthehelpofpassionateadvertisementmeasurethis organisation connect to watchers heart which is there one of the most important strength for this entity. Organisation takes advantage of enthusiastic plans as well as strategies in which they mainly emphasize upon consumer perception; however this has been identified that due to their advertisement on newborn baby this company faced certain issues in South Africa and that further lead towards National boycott of entity products and services in the country. With the assistance of all these effective promotion strategies respective entity not only attract customers attention but also assure their attractive brand image in marketplace. Danone:This organisation situated in Paris, France and offer drink and food products worldwide. Respective entity is situated in Barcelona, Spain and offer different type of product and services along with items like espresso, filteredwater, dairy itemsanddietary enhancements to consumers (Lee, 2020). According to the evaluation it has been identified thatDanone undertake their promotion and advertisement measures with use of promoting division according to segment and geographic premise. This has been identified that with the use of extensive research respective organisation examine each and every product price of competitors in 4
marketplace and by evaluating them offer affordable and low services and products to customers in order to gain more economic advantage. It has been identified that all of the mentioned organisation offer refreshment items to their customers with use of different advertising and promotional techniques in order to influence their attention. It has been identified that all of them undertake use of computerized technique through which they effectively ensure consumer attention towards their product and services. CONCLUSION According to the above evaluation it has been concluded that, the entire three organisations undertake use of limited-time methodologies in order to promote their other products among consumers. Organisations take use of different special system to influence consumer attractions towards them. It has been identify that all the organisations undertake use of different measures likecrusades,passionatecommercialsandwhilecentredontheirvaluingtoeffectively encourage purchasing behaviour of customers. TASK 3 INTRODUCTION This report include discussion that has been made on three shoe brands and the manner in which they attract consumer interest and target them with the use of their web based social networking advertisement methods (Barnett, Henriques and Husted, 2020). Along with this report include methodologies that have been undertaken by these organisations in order to establish the brand in marketplace. MAIN BODY Crockett & jones:A Shoefabricated organisation established in 1876 byCharles Jones and Sir James Crockett,it has been evaluated that products of this organisation showcase the way of Britainin an effective manner. Mainly this organisation emphasizes upon assembling the boots with their exceptionally old and modernizes way of business exercises. By passing year this organisation evolve themselves in a significant manner with the help of computerisedstagesand offer their products and services in marketplace in an effective manner. It has been evaluated that organization shoes are handmade that automatically maximizes their value comparatively to others. However it has been identified that organisation does not undertake use of any versatile application yet and offer the products via physical stores in United Kingdom along with this, 5
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with use of their online site this company demonstrate items that are available in their physical stores among consumers. John Lobb Bootmaker:This Company was founded in the year 1866 and mainly engage in the production of boots for men and provide lavish product and services to their customers. This has been evaluated that along with shoes this organisation also offer fabricatedsatchels,wallets, belts and other products to customers. This entity was founded byJohn lobband offer their product and services in different nations like United States, Australia, India and more. Products of this company are of very high range as it offers lavish offerings to customers. Edward Green Shoes:This organisation was established in the year 1890 and offer very high quality products. This has been identified that all shoes of this organisation are handcrafted and falls under luxurious product range (Bazarcı, 2020). With their high quality and amazing design customers get effectively attracted towards this organisation offering. This entity is having different stores in New York, London, Paris Japan and more. In addition with this it has been identified that along with the physical stores this entity also offers their products at their own online website. In addition to this it has been evaluated thatEdward Green Shoesnot have any form of versatile application but with use of their attractive social and advanced advertising this organisation attract consumer’s attraction in a well defined manner. CONCLUSIONS As per the above report it has been concluded that social computerized as well as percentile promoting measures is being undertaken by the organisation with the help of the system decent it is effectively influence attention of customers in an attractive manner however these entities do not undertake use of any form of percentile showcasing but despite of this they have a significant brand image in United Kingdom however with the use of computerized showcasing these organisation for limited time offers for the client through which they influence consumers attractions towards interior products in an effective manner 6
REFERENCES Books and Journals Rees, S., 2020.Public Relations, Branding and Authenticity: Brand Communications in the Digital Age. Routledge. Camilleri, M.A., 2020. Higher education marketing communications in the digital era.Strategic marketing of higher education in Africa. London: Routledge. Barnett, M.L., Henriques, I. and Husted, B.W., 2020. The rise and stall of stakeholder influence: How the digital age limits social control.Academy of Management Perspectives,34(1), pp.48-64. Bazarcı, S., 2020. Real-Time Marketing as a New Marketing Approach in the Digital Age: A Study on the Brands' Social Media Sharing in Turkey. InNew Media and Visual Communication in Social Networks(pp. 208-222). IGI Global. Mohr, D.C., Shilton, K. and Hotopf, M., 2020. Digital phenotyping, behavioral sensing, or personal sensing: names and transparency in the digital age.npj Digital Medicine,3(1), pp.1-2. Lee, J., 2020. Change in the Digital Age. InAccelerating Organisation Culture Change. Emerald Publishing Limited. Cambier, F. and Poncin, I., 2020. Inferring brand integrity from marketing communications: The effects of brand transparency signals in a consumer empowerment context.Journal of Business Research,109, pp.260-270. Li, F., 2020. Team to Market (T2M): Creating High Performance Teams in the Digital Age. Setkute, J., 2020.In search of digital marketing communications success: the case of oil and gas industry B2B SMEs(Doctoral dissertation). Milczarek, S., 2020. The Use of Social Media by Technology Transfer Offices in Marketing Communications.Marketing of Scientific and Research Organizations,35(1), pp.57-72. Іgnatovich,L.S.,2020.FORMATIONOFAMARKETINGCOMMUNICATIONS STRATEGYINTHEACTIVITIESOFTHEINSURANCEMARKETOF UKRAІNE.Bulletin of Zaporizhzhia National University. Economic Sciences, (1 (45)), pp.106-113. Lhaoboonmee,K.,2020.Integratedmarketingcommunicationstodeterdownloadingof copyrighted music in Bangkok Metropolitan Region(Doctoral dissertation). Kusá, A. and Piatrov, I., 2020. Perception of global environmental problems by Generation C and its marketing communication preferences. InSHS Web of Conferences(Vol. 74, p. 01021). EDP Sciences. 7