Marketing Plan for Smoothie Company Social in China
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This report outlines a marketing plan for Social, a soft drink company that wants to market its smoothies to China. The report includes an environmental and internal analysis, target market, and marketing mix strategy.
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Running head: MARKETING PLAN
MARKETING PLAN
Name of the Student
Name of the University
Author Note
MARKETING PLAN
Name of the Student
Name of the University
Author Note
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1MARKETING PLAN
Executive Summary
The primary aim of the given report is to outline a marketing plan for the given company
hypothetically named social which wants to market its smoothies to China. The report
follows a systematic format whereby the introduction is followed by the profile by the
company and the marketing objectives. The environmental analysis will be presented
using the PEST, Michael Porters forces and SWOT Analysis. That will be followed by
the actual marketing focus which describes the target market and segmentation aspects.
The marketing mix of the company has been given followed by the Financial Forecasting.
Executive Summary
The primary aim of the given report is to outline a marketing plan for the given company
hypothetically named social which wants to market its smoothies to China. The report
follows a systematic format whereby the introduction is followed by the profile by the
company and the marketing objectives. The environmental analysis will be presented
using the PEST, Michael Porters forces and SWOT Analysis. That will be followed by
the actual marketing focus which describes the target market and segmentation aspects.
The marketing mix of the company has been given followed by the Financial Forecasting.
2MARKETING PLAN
Table of Contents
Introduction..........................................................................................................................3
Company profile..................................................................................................................3
Marketing Goals and Objectives.........................................................................................4
Market Analysis...................................................................................................................5
Environmental Analysis.......................................................................................................6
Industry Analysis.............................................................................................................8
Internal Environment Analayis......................................................................................10
Marketing Focus............................................................................................................11
Marketing mix strategy..................................................................................................12
Financial forecast...............................................................................................................14
Conclusion.........................................................................................................................15
References..........................................................................................................................16
Table of Contents
Introduction..........................................................................................................................3
Company profile..................................................................................................................3
Marketing Goals and Objectives.........................................................................................4
Market Analysis...................................................................................................................5
Environmental Analysis.......................................................................................................6
Industry Analysis.............................................................................................................8
Internal Environment Analayis......................................................................................10
Marketing Focus............................................................................................................11
Marketing mix strategy..................................................................................................12
Financial forecast...............................................................................................................14
Conclusion.........................................................................................................................15
References..........................................................................................................................16
3MARKETING PLAN
Introduction
In today`s competitive business environment, it is very important for a company
to ensure that it is implementing an effective and innovative marketing strategy so as to
see to it that the business is able to cope up with the expectations. Increasing competition
and changing needs of the business environment are the two main reasons why a firm
should have a good plan (Armstrong et al. 2015).
This report will discuss the marketing plan of a soft drink company named Social and its
marketing expansion plan for the Chinese market. The plan will include an environmental
and internal analysis followed by the appropriate target market for the firm. The financial
aspects of the plan have also been provided.
Company profile
Social is a soft drink retail brand based in the United Kingdom. With the increase
in the health consciousness of the people, the market for health products has increased
considerably (Babin and Zikmund 2015). For this purpose, Social has taken over a
company which produces smoothies which is a yoghurt based drink with high nutritional
value. Having attained success in the United Kingdom, the company now plans to expand
its operations in China. The given report is addressed to the CEO of the company with a
proposal to expand its operations in China.
Introduction
In today`s competitive business environment, it is very important for a company
to ensure that it is implementing an effective and innovative marketing strategy so as to
see to it that the business is able to cope up with the expectations. Increasing competition
and changing needs of the business environment are the two main reasons why a firm
should have a good plan (Armstrong et al. 2015).
This report will discuss the marketing plan of a soft drink company named Social and its
marketing expansion plan for the Chinese market. The plan will include an environmental
and internal analysis followed by the appropriate target market for the firm. The financial
aspects of the plan have also been provided.
Company profile
Social is a soft drink retail brand based in the United Kingdom. With the increase
in the health consciousness of the people, the market for health products has increased
considerably (Babin and Zikmund 2015). For this purpose, Social has taken over a
company which produces smoothies which is a yoghurt based drink with high nutritional
value. Having attained success in the United Kingdom, the company now plans to expand
its operations in China. The given report is addressed to the CEO of the company with a
proposal to expand its operations in China.
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4MARKETING PLAN
Marketing Goals and Objectives
The Vision
The vision of the organization is to expand its operations successfully around the globe
The mission statement
The missions are as follows:
Provide a healthy product to its customers
Expand its business in China
Earn high revenues in China
Sales Objectives
China is one of the leading countries in a world with a high GDP rate. Hence,
Social has chosen China as the global country it wants to expand its operations in (Baker
and Saren 2016).
The sales objective of the company is as follows:
Grab 40% of the health juice market during the first year (Gummerus 2013).
Sell more than 100000 bottles in one month during the first year
Profit Objectives
As the company aims to sell more than 100000 bottles every month during the
first year, the company aims to make a profit of 1 pound on each bottle.
Pricing Objectives
Marketing Goals and Objectives
The Vision
The vision of the organization is to expand its operations successfully around the globe
The mission statement
The missions are as follows:
Provide a healthy product to its customers
Expand its business in China
Earn high revenues in China
Sales Objectives
China is one of the leading countries in a world with a high GDP rate. Hence,
Social has chosen China as the global country it wants to expand its operations in (Baker
and Saren 2016).
The sales objective of the company is as follows:
Grab 40% of the health juice market during the first year (Gummerus 2013).
Sell more than 100000 bottles in one month during the first year
Profit Objectives
As the company aims to sell more than 100000 bottles every month during the
first year, the company aims to make a profit of 1 pound on each bottle.
Pricing Objectives
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As there are many health drinks present in the market in China, Social has to be
considerate about the pricing of the product. It needs to price its product accordingly, so
that the consumers do not find the product very expensive.
Hence, the company, after analyzing the price of various health drinks and
smoothies already sold in the market, the company has decided to keep the price of this
smoothie anything above 27 Yuan’s to 30 Yuan’s (Coombes and Nicholson 2013).
This given price has been set because all other health drinks and smoothies in China have
been priced accordingly.
Product Objectives
The product objectives of the company are to provide healthy and good quality
products to the customers at affordable prices.
The products would be following all standards that need to be followed by the products in
China.
Market Analysis
The beverage market in China is the fastest growing markets in the food industry.
The growth rate is above 11% and the industry manufactures around 65 tons of
beverages.
The revenue rte of the given industry in China is more than 30%. One of the biggest
challenges in China is that the loyalty towards a particular brand has been decreasing
consistently (Martelo Landroguez, Barroso Castro and Cepeda-Carrión 2013). This is the
As there are many health drinks present in the market in China, Social has to be
considerate about the pricing of the product. It needs to price its product accordingly, so
that the consumers do not find the product very expensive.
Hence, the company, after analyzing the price of various health drinks and
smoothies already sold in the market, the company has decided to keep the price of this
smoothie anything above 27 Yuan’s to 30 Yuan’s (Coombes and Nicholson 2013).
This given price has been set because all other health drinks and smoothies in China have
been priced accordingly.
Product Objectives
The product objectives of the company are to provide healthy and good quality
products to the customers at affordable prices.
The products would be following all standards that need to be followed by the products in
China.
Market Analysis
The beverage market in China is the fastest growing markets in the food industry.
The growth rate is above 11% and the industry manufactures around 65 tons of
beverages.
The revenue rte of the given industry in China is more than 30%. One of the biggest
challenges in China is that the loyalty towards a particular brand has been decreasing
consistently (Martelo Landroguez, Barroso Castro and Cepeda-Carrión 2013). This is the
6MARKETING PLAN
reason why many Chinese companies are investing heavily in marketing strategies which
aim at increasing brand loyalty.
Just like the trend in the United Kingdom, people in China also also started
showing their preference towards health drinks, smoothies and herbal teas (Zhou and
Wang 2014).
As the standard of living has improved in the country, the choice of beverage
consumed has also changed considerably (Johnson, Christensen and Kagermann 2018).
The people these days prefer a greater diversity in the products and the consumer priority
has become the top most concern of the marketers and business holders.
Furthermore, the people have been concentrating on products that are pollution
safe and free hence, the trend of using imported drinks and foods have been increasing
considerably (McDonagh and Prothero 2014). People have also inclined towards better
lifestyle and products with the nutritional value and protein components. Freshness and
convenience also plays a great role in deciding the purchases.
Environmental Analysis
China is among one of the most attractive locations around the globe and has
grown up to become a strong power. The legal system of China has also been improved
considerably and for this reason, many companies want to invest here. Any investor like
social will want to look at the three given aspects in order to determine the attractiveness
of the market. This includes:
China’s growth potential together
Size of the market
reason why many Chinese companies are investing heavily in marketing strategies which
aim at increasing brand loyalty.
Just like the trend in the United Kingdom, people in China also also started
showing their preference towards health drinks, smoothies and herbal teas (Zhou and
Wang 2014).
As the standard of living has improved in the country, the choice of beverage
consumed has also changed considerably (Johnson, Christensen and Kagermann 2018).
The people these days prefer a greater diversity in the products and the consumer priority
has become the top most concern of the marketers and business holders.
Furthermore, the people have been concentrating on products that are pollution
safe and free hence, the trend of using imported drinks and foods have been increasing
considerably (McDonagh and Prothero 2014). People have also inclined towards better
lifestyle and products with the nutritional value and protein components. Freshness and
convenience also plays a great role in deciding the purchases.
Environmental Analysis
China is among one of the most attractive locations around the globe and has
grown up to become a strong power. The legal system of China has also been improved
considerably and for this reason, many companies want to invest here. Any investor like
social will want to look at the three given aspects in order to determine the attractiveness
of the market. This includes:
China’s growth potential together
Size of the market
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7MARKETING PLAN
The very low cost of labor
For the environmental analysis, the PEST Analysis has been give below:
The main challenges for businesses in China are:
Differentiation of products
Strengthening the core competencies in the business domain
Attaining strategic objectives
Political Factors
There are certain government regulations like presence of certain rules which all
businesses have to abide by (Osterwalder et al. 2014). Political force is often described as
the most unsettling force. However, recently the political condition of China has
stabilized over the past few years and for this reason, the government wants to focus on
the business prosperity. The government is recently focusing on e-commerce.
Economic Factors
Over the last few years, the economy of China has experienced a growth in the
GDP rate and to keep this thing at a high pace, the companies are given freedom to take
economic decisions. The rate of savings has increased considerably. There has been high
increase in skilled labor and education level, This has made the people ready to pay a
high amount of prices for quality goods because the urban population`s income level has
increased.
As the labor price of China is comparatively, low it will be a good opportunity for
Social to invest in the given country.
The very low cost of labor
For the environmental analysis, the PEST Analysis has been give below:
The main challenges for businesses in China are:
Differentiation of products
Strengthening the core competencies in the business domain
Attaining strategic objectives
Political Factors
There are certain government regulations like presence of certain rules which all
businesses have to abide by (Osterwalder et al. 2014). Political force is often described as
the most unsettling force. However, recently the political condition of China has
stabilized over the past few years and for this reason, the government wants to focus on
the business prosperity. The government is recently focusing on e-commerce.
Economic Factors
Over the last few years, the economy of China has experienced a growth in the
GDP rate and to keep this thing at a high pace, the companies are given freedom to take
economic decisions. The rate of savings has increased considerably. There has been high
increase in skilled labor and education level, This has made the people ready to pay a
high amount of prices for quality goods because the urban population`s income level has
increased.
As the labor price of China is comparatively, low it will be a good opportunity for
Social to invest in the given country.
8MARKETING PLAN
However the points that needs to be considered in China re its high inflation rate
and high property rates.
Social Factors
The demographics of the country change continuously. Presently China has an
ageing population. This has a huge impact on the cultural values and social trends of the
country. The other social factors which will have to be considered are the education,
religion, emigration and the collectivist culture of the country. People are more concerned
with healthy lifestyle as they are against the laid back lifestyle. Hence, the product would
do considerably well in the given industry.
The social as well as cultural aspect of the country keeps changing as per the
changing demographics, like the population growth as well as the age distribution. This
greatly changes the social trends and values. The size of the family also depends on the
purchasing behaviour of the people (Wilson et al. 2016).
Technological Factors
The technology advancement in the given country is considerably high which will
make it easier for the firm to set up production facilities out there. As internet
connectivity is also very good, the company will be able to make use of the facility to
advertise their products.
Industry Analysis
However the points that needs to be considered in China re its high inflation rate
and high property rates.
Social Factors
The demographics of the country change continuously. Presently China has an
ageing population. This has a huge impact on the cultural values and social trends of the
country. The other social factors which will have to be considered are the education,
religion, emigration and the collectivist culture of the country. People are more concerned
with healthy lifestyle as they are against the laid back lifestyle. Hence, the product would
do considerably well in the given industry.
The social as well as cultural aspect of the country keeps changing as per the
changing demographics, like the population growth as well as the age distribution. This
greatly changes the social trends and values. The size of the family also depends on the
purchasing behaviour of the people (Wilson et al. 2016).
Technological Factors
The technology advancement in the given country is considerably high which will
make it easier for the firm to set up production facilities out there. As internet
connectivity is also very good, the company will be able to make use of the facility to
advertise their products.
Industry Analysis
9MARKETING PLAN
The industry analysis will be done using the Michael Porter`s Five Forces Analysis of
the Chinese Beverage Industry
Threat of new entry The Threat of new entrants is low because the industry has high
regulations and higher investment costs.
There are many players present in the market, for which many
companies would not get adequate share.
It will not be easy for the firms to match with the costs of the local
industries due to high economies of scale.
The regulation of China is very rigorous.
Threat of
substitutes
The threat of substitutes is very high for the given market because,
there are various local companies looking out for that consumer
market.
For Social, the market is bound to be competitive and profitability
will be limited
They will be required to make use of effective marketing strategies
to push through the competition (Kotler 2015).
Bargaining power
of the buyers
The bargaining power of the buyers is very high.
This is because they have a wide variety of options
Bargaining power of the buyers is also high due to availability of
more options for the different customers.
Hence, the customers need to be captured in a manner such that the
company can seek their preference.
The industry analysis will be done using the Michael Porter`s Five Forces Analysis of
the Chinese Beverage Industry
Threat of new entry The Threat of new entrants is low because the industry has high
regulations and higher investment costs.
There are many players present in the market, for which many
companies would not get adequate share.
It will not be easy for the firms to match with the costs of the local
industries due to high economies of scale.
The regulation of China is very rigorous.
Threat of
substitutes
The threat of substitutes is very high for the given market because,
there are various local companies looking out for that consumer
market.
For Social, the market is bound to be competitive and profitability
will be limited
They will be required to make use of effective marketing strategies
to push through the competition (Kotler 2015).
Bargaining power
of the buyers
The bargaining power of the buyers is very high.
This is because they have a wide variety of options
Bargaining power of the buyers is also high due to availability of
more options for the different customers.
Hence, the customers need to be captured in a manner such that the
company can seek their preference.
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10MARKETING PLAN
Bargaining power
of the suppliers
As the customer power is very high, the supplier power is
comparatively very low.
Competitive rivalry The competition in the given industry is very high. This is because
the beverage industry is a growing market and for that reason,
many companies engage in this activity in order to ensure that they
can have access to the maximum market (McDaniel and Gates
2013).
Internal Environment Analysis
The internal environmental analysis looks after the strengths of the business along
with the threats and opportunities available in the industry.
Strengths, Weaknesses, Opportunities and Threats Analysis
Strengths
Social was a retailer in soft drinks in UK, who had acquired a smoothie based
company to help it to enter into the health drink sector.
The strengths of the business are given as follows:
The company has a good brand name in the UK Market
The offerings made which is the Smoothie is a relatively healthy product and has
the capability to gain the attention of the people
The company has prior experience, which may help it to capture the market in
China.
The company has adequate funds which will help it to expand to the given
market.
Bargaining power
of the suppliers
As the customer power is very high, the supplier power is
comparatively very low.
Competitive rivalry The competition in the given industry is very high. This is because
the beverage industry is a growing market and for that reason,
many companies engage in this activity in order to ensure that they
can have access to the maximum market (McDaniel and Gates
2013).
Internal Environment Analysis
The internal environmental analysis looks after the strengths of the business along
with the threats and opportunities available in the industry.
Strengths, Weaknesses, Opportunities and Threats Analysis
Strengths
Social was a retailer in soft drinks in UK, who had acquired a smoothie based
company to help it to enter into the health drink sector.
The strengths of the business are given as follows:
The company has a good brand name in the UK Market
The offerings made which is the Smoothie is a relatively healthy product and has
the capability to gain the attention of the people
The company has prior experience, which may help it to capture the market in
China.
The company has adequate funds which will help it to expand to the given
market.
11MARKETING PLAN
Weaknesses
In comparison to other brands which offer healthy products, Social is still a
relatively new brand and thus, it does not have that capability to match with the
capabilities of the other brands in China (Hair Jr and Lukas 2014).
Opportunities
The opportunities for the health drink company are very attractive. As the demand
for health drinks has increased considerably, for this reason, the company can see to it
that it takes advantage of the increased demand, and invest considerably in the Chinese
market (De Mooij 2013).
The size of the Chinese market can also be a motivating factor and a great opportunity for
the company.
Threats
Social company is new in the given health drink segment and there are various
health drink companies in China (Gummerus 2013). The local companies are a threat to
Social smoothies.
To beat this, the company might have too decreased its price which may have an
impact on its profitability.
Marketing Focus
Determination of the target market
The target market for the smoothie company, Social will be as follows:
Health conscious individuals
Children below the age of 15
Young generation who want high nutritional demand
Weaknesses
In comparison to other brands which offer healthy products, Social is still a
relatively new brand and thus, it does not have that capability to match with the
capabilities of the other brands in China (Hair Jr and Lukas 2014).
Opportunities
The opportunities for the health drink company are very attractive. As the demand
for health drinks has increased considerably, for this reason, the company can see to it
that it takes advantage of the increased demand, and invest considerably in the Chinese
market (De Mooij 2013).
The size of the Chinese market can also be a motivating factor and a great opportunity for
the company.
Threats
Social company is new in the given health drink segment and there are various
health drink companies in China (Gummerus 2013). The local companies are a threat to
Social smoothies.
To beat this, the company might have too decreased its price which may have an
impact on its profitability.
Marketing Focus
Determination of the target market
The target market for the smoothie company, Social will be as follows:
Health conscious individuals
Children below the age of 15
Young generation who want high nutritional demand
12MARKETING PLAN
Demographic segmentation
In the given segmentation procedure, the company will be targeting both the
genders as this product does not need to differentiate between them. It will also be
targeting the children below the age of 15 as they are necessarily fond of such products
(Gronroos 2016). Older generation has not been targeted because they generally do not
prefer having drinks with milk and are more inclined towards herbal tea. In terms of
income level middle and upper middle class people have been targeted.
Psychographic segmentation
In terms of the given form of segment, the company wants to target those
individuals who have a preference for healthy products.
Geographical segmentation
The company has targeted the Chinese urban population.
Marketing mix strategy
Product
The product which the company is planning to introduce into the Chinese market
is a smoothie with a unique taste and packaging (Czinkota. and Ronkainen 2013). The
product will come in just one size with a packaging of 300 ml which will be enough to
satisfy a single person.
The customers may achieve good health after consuming the product.
Place
Demographic segmentation
In the given segmentation procedure, the company will be targeting both the
genders as this product does not need to differentiate between them. It will also be
targeting the children below the age of 15 as they are necessarily fond of such products
(Gronroos 2016). Older generation has not been targeted because they generally do not
prefer having drinks with milk and are more inclined towards herbal tea. In terms of
income level middle and upper middle class people have been targeted.
Psychographic segmentation
In terms of the given form of segment, the company wants to target those
individuals who have a preference for healthy products.
Geographical segmentation
The company has targeted the Chinese urban population.
Marketing mix strategy
Product
The product which the company is planning to introduce into the Chinese market
is a smoothie with a unique taste and packaging (Czinkota. and Ronkainen 2013). The
product will come in just one size with a packaging of 300 ml which will be enough to
satisfy a single person.
The customers may achieve good health after consuming the product.
Place
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13MARKETING PLAN
The product will be made available in all the urban cities of China. The market
size in these countries is huge and therefore, the company will be able to perform well in
the given domain (Kiel 2014).
Promotion
The company will be promoting its products using the given mediums as follows:
Social Media Promotion
The company will be advertising its products on various Medias like WeChat and
certain social media sites.
Advertisements on Newspapers
It will also be investing in print media on various newspapers (Hair Jr and Lukas
2014).
Billboards
It will also use billboard advertising in various prime locations
Television
The company will also be using the television medium as a promotion technique.
Price
The price of the product will be taken to be anything above 26 Yuan’s to 30
Yuan’s. The company plans to implement a system of competitive pricing technique.
The product will be made available in all the urban cities of China. The market
size in these countries is huge and therefore, the company will be able to perform well in
the given domain (Kiel 2014).
Promotion
The company will be promoting its products using the given mediums as follows:
Social Media Promotion
The company will be advertising its products on various Medias like WeChat and
certain social media sites.
Advertisements on Newspapers
It will also be investing in print media on various newspapers (Hair Jr and Lukas
2014).
Billboards
It will also use billboard advertising in various prime locations
Television
The company will also be using the television medium as a promotion technique.
Price
The price of the product will be taken to be anything above 26 Yuan’s to 30
Yuan’s. The company plans to implement a system of competitive pricing technique.
14MARKETING PLAN
Financial forecast
Sales Forecast
1 2 3
Number of products to be sold in
an year
1200000 1500000 2025000
Average price per ride in
Singapore $
27 Yuan’s 30 Yuan’s 32 Yuan’s
Total Sales Yuan’s
3,2400,000.00
Yuan’s
4500,000.00
Yuan’s
64800,000.00
Financial forecasts can be defined as the total amount of sales which a company
generally predicts for its products. The given forecast is based on certain assumptions.
The assumptions are:
The market:
The given Chinese market will be increasing by 50 percent in the first year and 35
percent in the second year.
Overcoming barriers to sale:
The company plans to increase the price of the products in the second and third
year due to increased costs of the company (Kim and Mauborgne 2014).As the price of
the goods has been increasing , the company will be able to increase its sales even when
consumer demand takes a toll.
Financial forecast
Sales Forecast
1 2 3
Number of products to be sold in
an year
1200000 1500000 2025000
Average price per ride in
Singapore $
27 Yuan’s 30 Yuan’s 32 Yuan’s
Total Sales Yuan’s
3,2400,000.00
Yuan’s
4500,000.00
Yuan’s
64800,000.00
Financial forecasts can be defined as the total amount of sales which a company
generally predicts for its products. The given forecast is based on certain assumptions.
The assumptions are:
The market:
The given Chinese market will be increasing by 50 percent in the first year and 35
percent in the second year.
Overcoming barriers to sale:
The company plans to increase the price of the products in the second and third
year due to increased costs of the company (Kim and Mauborgne 2014).As the price of
the goods has been increasing , the company will be able to increase its sales even when
consumer demand takes a toll.
15MARKETING PLAN
Hence, the following can be stated:
During the first year the customers will be willing to pay 27 Yuan’s for each
smoothie and then if the company aims to sell 1200000 products which will bring
about revenue of Yuan’s 32400000.
During the second year, the market will expand by 50 percent and the company
plan to sell around 1500000 products. For this reason, the price will be raised to
30 Yuan’s and sales will change accordingly.
Lastly, during the third year, the product will be sold at a price of 32 Yuan’s
getting a sales amount of 64800000 Yuan’s for the firm with an increase of 35%
in the volume of sales.
Conclusion
Therefore, it can be stated that China is an attractive target market for the firm,
the consumers in China are quite health conscious and for that reason, the smoothie can
work well in the given market. As the product packaging and taste will be unique the
customers may want to try it out once at least. The given marketing plan lays down the
Marketing objectives as well as various analysis like external environment, internal
environment and industrial analysis. The Marketing mix of the company has also been
given along with the financial implications for the same.
Hence, the following can be stated:
During the first year the customers will be willing to pay 27 Yuan’s for each
smoothie and then if the company aims to sell 1200000 products which will bring
about revenue of Yuan’s 32400000.
During the second year, the market will expand by 50 percent and the company
plan to sell around 1500000 products. For this reason, the price will be raised to
30 Yuan’s and sales will change accordingly.
Lastly, during the third year, the product will be sold at a price of 32 Yuan’s
getting a sales amount of 64800000 Yuan’s for the firm with an increase of 35%
in the volume of sales.
Conclusion
Therefore, it can be stated that China is an attractive target market for the firm,
the consumers in China are quite health conscious and for that reason, the smoothie can
work well in the given market. As the product packaging and taste will be unique the
customers may want to try it out once at least. The given marketing plan lays down the
Marketing objectives as well as various analysis like external environment, internal
environment and industrial analysis. The Marketing mix of the company has also been
given along with the financial implications for the same.
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16MARKETING PLAN
References
Armstrong, G., Kotler, P., Harker, M. and Brennan, R., 2015. Marketing: an
introduction. Pearson Education.
Babin, B.J. and Zikmund, W.G., 2015. Exploring marketing research. Cengage Learning.
Baker, M.J. and Saren, M. eds., 2016. Marketing theory: a student text. Sage.
Coombes, P.H. and Nicholson, J.D., 2013. Business models and their relationship with
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pp.656-664.
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Gronroos, C., 2016. Service Management and Marketing: Managing the Service Profit
Logic. John Wiley & Sons.
Gummerus, J., 2013. Value creation processes and value outcomes in marketing theory:
strangers or siblings?. Marketing Theory, 13(1), pp.19-46.
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Australia.
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Model. Harvard Business Review. (December), pp.51- 59.
Kiel, I.H., 2014. Entrepreneurial marketing.
Kim, W.C. and Mauborgne, R., 2014. Blue Ocean Strategy. Harvard Business Review.
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17MARKETING PLAN
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China. Cities, 37, pp.27-32.
Kotler, P., 2015. Framework for marketing management. Pearson Education India.
Martelo Landroguez, S., Barroso Castro, C. and Cepeda-Carrión, G., 2013. Developing
an integrated vision of customer value. Journal of Services Marketing, 27(3), pp.234-244.
McDaniel, C. and Gates, R., 2013. Marketing research. Singapore.
McDonagh, P. and Prothero, A., 2014. Sustainability marketing research: Past, present
and future. Journal of Marketing Management, 30(11-12), pp.1186-1219.
Osterwalder, A., Pigneur, Y., Bernarda, G. and Smith, A., 2014. Value proposition
design: How to create products and services customers want. John Wiley & Sons.
Wilson, A., Zeithaml, V., Bitner, M.J. and Gremler, D., 2016. Services marketing:
Integrating customer focus across the firm. McGraw Hill.
Zhou, L. and Wang, T., 2014. Social media: A new vehicle for city marketing in
China. Cities, 37, pp.27-32.
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