Improving Healthcare Service Operations

This assignment is for a Master of Science in Health Care Management course at the Swiss Business School, where students are tasked with identifying an operation in their work place or professional experience that can be improved to provide quality healthcare service. The student must propose an improvement plan using one or more process improvement tools learned during the course. The assignment has a word count of 2500-2600 excluding references and is worth 100 marks, with a pass mark of 70%.

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MASTER OF SCIENCE IN HEALTH CARE MANAGEMENT
Course: Health Service Operations Management MOP552
Awarding Organisation: Swiss Business School
Faculty: Dr Hala Afifi
Deadline: Friday 17th of February 2017
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ASSIGNMENT
Providing a quality Healthcare service efficiently is a continues challenge to
healthcare operation managers. As a healthcare operation manger IDENTIFY an
operation you encountered in your work place or from your professional
experience, which can be improved to provide quality service. Apply one or more
of the PROCESS IMPROVEMENT TOOLS you learnt to propose an improvement
plan for the identified operation.
Word Count: 2500-2600 excluding references if any
Total marks available = 100
Pass mark = 70%
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Assignment: Health Service Operations Management MOP552 Deadline …………………. 2017

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GENERAL REGULATIONS OF ASSIGNMENT SUBMISSION
Deadline: Friday 17th of February 2017
Method of Submission: Hardcopy hand-in
Total Mark: 100 (100% of your final mark).
Pass mark: 70 (70% of the total mark)
Late Submissions
1. One marks will be deducted for each day after the deadline in which the submission has not been
made; therefore, for example, if the assignment is 2 days late, you will lose 2 marks.
Submission will NOT be accepted after Friday 24th of February 2017.
However, if the delay was beyond your control due to illness or other mitigating circumstances,
your reasons should be submitted to <[e-mail]> along with your supportive
evidence. After considering your reasons, acceptance or rejection of the circumstance will be solely
at the discretion of the faculty members teaching the course.
Notes:
a. The assignment should be typed in Times New Roman font style with font size 12 and should be
double-spaced to allow space for marker comments.
b. The assignment will be checked for plagiarism.
c. Please provide the references to sources- if required-, including online resources. For help, please
read the attached document entitled ‘Referencing’.
d. The submission date and time CANNOT be postponed and late submissions will have marks
deducted from them.
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REFERENCING
Academic writing relies on more than just the ideas and experiences of one author; it also uses other
sources such as: books, journal articles, websites. These may be used to support the writers’ ideas,
discussions or, analyse.
Referencing is used to tell the reader where these ideas came from.
There are many reasons why it is important to reference sources correctly:
- It shows the writer can find and use sources to create a solid argument.
- It properly credits the originators of the ideas, theories, and research findings
- It shows the reader how his/her argument relates to the bigger picture
There is no universally adopted referencing system for academic writing. Most scholars and students
employ one of the more popular systems currently in use in the UK and America, which are:
 Vancouver Method
 Modern Humanities Research Association (MHRA)
 The Harvard System (often called the 'Author Date System')
 Chicago System
 Modern Language Association of America (MLA)
 American Psychological Association (APA)
 However, what follows is The Harvard System
The important thing is that your referencing is COMPLETE, ACCURATE and CONSISTENT.
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It should be mentioned that ‘referencing’ should ONLY be used if you would like to use external sources to
support your answers. Therefore, you will not need to include any references if you have not used any to
support your statements.
GOOD LUCK.
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Assignment: Health Service Operations Management MOP552 Deadline …………………. 2017