Max Lionel Realty Real Estate Agency Client-Real Estate Agents-Tenants Issues

This project aims to amend the flaws that may be present in the management framework of Max Lionel Realty Real Estate Agency by providing that the agents, the clients and the customer engage in a more descriptive and favourable business climate. The project focuses on the adherence of the company’s policies to the strategic goals and aims to ensure that every person is well in line with the vision and mission of the organisation. The project also highlights the issues of discrimination and non-inclusivity that need to be addressed to ensure a better framework that integrates the client, the agent and the tenants.

Max Lionel Realty Real Estate Agency Client-Real Estate Agents-Tenants Issues
Name of Student:
Institutional Affiliations:

Max Lionel Realty Real Estate Agency Client-Real Estate Agents-Tenants Issues
Project Brief
Project purpose and rationale
Real estate is a business venture that requires a proper and adequate relationship between,
the management, the client and the agents. In this regard, it is vital to undertake an analyst
framework that determines the adherence of the company’s policies to the strategic goals. The
aim, in this regard, is to amend the flaws that may be present in the management framework
(Ponsen & Ruijter, 2002). This aims at ensuring that every person is well in line with the vision
and mission of the organisation by providing that the agents, the clients and the customer engage
in a more descriptive and favourable business climate.
In any analytic framework, it is crucial to understand the underlying problem to
understand the overall recommendation measures (Wormley, 2018). This means that there is a
need to know how the current framework is faulty in regards to the overall mission and vision of
the organisation. As such, it is important to understand the roles that everyone plays in
correlation to the company’s activities and to understand how the framework can be amended to
ensure that all undertakings are realigned where possible.
Background and strategic context
Max Lionel Realty has been a real estate agency since the year 2008 and aims at offering
the most exceptional real estate service. This demand means that the criteria of services need to
be in line with all the regulatory framework (Dantas, Barros, & Werner, 2013), with the clients
and agents being an essential ingredient in the steering forward of the organisation. This
nevertheless, needs to be developed from the context of the organisation's blueprint and has to

ensure that everything is in line with the business requirements. The overall goals, nevertheless,
has to be in line with the vision of the organisation which regards the recognition of the brand
within a five years time spn as the most real estate services. This, as such, means that the
company has to be well in line with ethical and legal requirements.
In such regard, a recent study aimed at identifying the characters between the client, real
estate agent and the tents has provided a benchmark from where the organisation may formulate
some of the basic principles (Acebes, Pajares, & Galá, 2014). Some of the factor that have been
undisclosed regards the training, legality, awareness and stress levels. All these are factors that
need to be taken into consideration when trying to ensure that there is a stable working
environment for the agent. On the other hand, the client issues regard the cynicality, obligations,
commitment, and time-conscious nature. When it comes to the tenant, the framework has to
ensure that there is an emphasis on the discrimination level which is dependent on the family
status, the race, the income, lifestyle, and the cultural context. These are some of the factors that
may either make or break the success of the organisation, and as such, there is a need to ensure
that the project revisits these contexts.
Furthermore, there are cultural issues and strategic issues that may hinder the success of
the agents in regards to the overall mission of the organisation (Pajares & López-Paredes, 2011).
The same issues of cultural diversity may face the clients, which limit their adherence to the
legal framework that has been outlined by the company and the regulatory bodies. Furthermore,
there is a misconception on the client’s part, which concerns the obligations of the agents,
meaning that there is a shortage of information distribution around the workplace in regards to
the actual working environment. When it comes to the tenants, research reveals that they feel
that they have been sidelined regarding the inclusion criteria of the company. Furthermore,

research indicates that the tenants feel that the agents are insensitive to their demands and do not
pay considerable attention to their requirements. This means that there the company is
inadequate in meeting the needs of the tenants. Moreover, the fact that there is an insufficient
consultation framework means those agents and the clients do not announce any renovation
measures. Therefore, there is still inadequacy in meeting the needs of the tenants.
Priority
The importance of the project cannot be underestimated, especially considering the short
term and the long run of the organisation. In such regards, one of the most pivotal factors in
ensuring that the project is beneficial and competitive in the long term is to ensure that there is a
better framework that integrates the client, the agent and the tenants. It has been indicated that
there is an aspect of discrimination on all the stakeholders. This means that there is a need to
ensure that the project management framework takes immense concern on ensuring that there is
the coherent development of a non-discriminatory framework. Therefore, this aspect of the
project is essential in ensuring the extended functionality of the organisation, more so to ensure
that the project mission and vision are within the workforce.
However, research indicates that there is a need to ensure that the workforce is taken into
adequate consideration within the decision making framework. All the stakeholders need to feel
part of the company’s mission and vision, which means that there is a need to ensure that all the
stakeholders' opinions are taken into context during the decision making process. As per the
complaint of the tenants, it is clear that there has been neglect on the part of the management
considering that the renovation takes part without the actual knowledge of the tenants. This

means that there is no inclusivity regarding the issues that face the organisation and the
stakeholders.
Therefore, looking at the factors that have been noted, it is essential to understand that
there is a difference in priority (Nayab, n.d) between the various issues that face the organisation.
However, there is a need to ensure that discrimination and non-inclusivity are at the core of the
framework because these are two significant drawbacks in the functionality of the organisation.
Related projects
Over the past couple of years, there has been an increase in the development of real
estates. Therefore, there is bound to have been an increase in problems such as those that face
Max Lionel reality. This means that the consultancy has a hand in resolving similar issues.
Therefore, it is cleat Ace consultants is in an excellent position to provide a more nuanced
understanding of the problem in the organisation and the possible remedies.
The project sponsor
The project is an undertaking of Max Lionel Realty. Therefore, it is imperative to
understand that most of the project sponsorship will come directly from the management team of
the organisation. However, since there is a clarity in the organisation hierarchy, the project’s
undertakings will highly rely on the sponsorship of the CEO. As it has been noted from the
organization's hierarchy, the CEO is responsible for all the task of the organisation. Being the
head of the organisation, the CEO is mandated with the responsibility of ensuring that every
objective within the organisation structure is achieved in due time. This means that he is
supposed to ensure that there is adequate funding to conduct the project.

Moreover, the CEO is supposed to align the objective of the project with the purposes of
the organisation, which means that there is a need to ensure that there is a consultative
framework. The framework has to ensure that there is a bottom-up and top-down approach
(Loosemore, Danity, & Lingard, 2011)to the management of the project objectives. Moreover,
considering that the project may take up a considerable portion of the financial resources of the
organisation, it is clear that there will be a need for the CEO to understand the gravity of the
project so that there is an authorisation of the necessary funding requirements of the project. In
such regards, it is essential to ensure that there is an adequate framework that provides that the
CEO has sufficient knowledge of the undertakings of the project. This will ensure that there is a
smooth running of the project.
The project manager
Research indicates that the project manager is supposed to be well acquainted with the
operations of the organisation. This means that the project manager has to be conversant with the
project stature and all the functionality of the organisation. The roles of the project manager, as
research indicates, is to ensure that there is adequate allocation of funding and the organization
(Leigh & Peterson, 2000)of all the project resources, including the project teams. Without proper
knowledge of all the project requirements, there is a possibility that the project tasks may
become redundant. Moreover, there is a possibility that all the project activities, including the
milestones and the deliverables, will not be achieved in due time. In such regards, there is a need
to ensure that the individual selected will ensure that there is smooth management of all the
project tasks and the proper allocation of resources. In such regards, the project manager will be
chosen from an intensive research process that will involve the management of all the project
stakeholders, including the hierarchy of the organisation (Hansen, 2018)..Alternatively, Ace

consultants may present their own choice of the project manager, and it will be up to the board to
decide the suitability as the project is concerned.
The project status
According to the issues that have been presented, it is clear that several issues need to be
addressed before the actual project commences (Emerson, 2018). This means that the project will
have to be conducted as per the priority of the tasks. Nevertheless, one of the essential issues that
may face the organisation is the fact that there is an aspect of discrimination. As the studies have
indicated, there is an aspect of discrimination on the part of the agent, the tenant and the client.
Moreover, it has been noted that there is no conclusive framework when it comes to the
implementation of some of the organisation’s projects. This, as such, may result in
inconvenience on the part of the tenant. These two aspects, in essence, may require the highest
form of urgency when it comes to mitigation and ensuring that there is a proper working
environment for all the stakeholders.
Nevertheless, the guiding principles will be obtained from the residential tenancies Act of
1977, which outlines th duties and responsibilities of the tenants and the landlords (Moses,
2018). The Act furthermore illustrates the concepts that surround the ownership of houses and
the issues surrounding tenancies. In such regards, it is essential to observe all the requirements of
the handbook since they are specific on the legal and ethical matters that may face either party if
there is a case of infringement. Ins such regard, the guide outlines the tenancy and the human
rights that need to be observed in case there is an allocation of houses. That identified, there is a

need to ensure that all the measures outlined in the handbook go hand in hand with the project
status.
One of the factors of concern is the violation of human rights based on the fact that there
is discrimination. As such, there is a need to adhere to the stipulations outlined in the Charter
Act. The Act, as has been noted from research, is specific to the rights and responsibilities of the
tenants (Chang, Chou, Lin, & Hsu, 2013). One of the factors that are essential in the undertaking
of the project, as such, is the fact that there should be no aspect of discrimination. This indicates
that there is equality. Discrimination based on family status, culture, religion, and any other issue
has been outlined in the Act.
Moreover, there is the aspect of privacy and confidentiality. The law indicates that there
is a need to ensure that there is no violation of the confidentiality of the tenant, which, in
essence, means that aspects of renovation have to ensure that there is the approval of the tenant.
The right to fair trial and child rights have been included in the act, which means that the project
has to ensure that there is full compliance with these specifications. In such regard, there will b a
need to ensure that there is consultation with the relevant authorities so that to ensure that there is
full implementation of the project requirements (Giani, 2017).
Project Scope Document
In scope Out of scope Assumptions Constraints
There is a need to
ensure that there is an
understanding of all
the stakeholders'
No consideration will
be made on how the
com[pany manages
the operations outside
One of the significant
assumptions is the
fact that the details
provided by the
The reluctance of the
organisation, the
agents, the tenants and
the clients is a

requirements. In this
regard, research
indicates that there is
no consultative
framework in the
implementation of the
project needs and
requirements.
Therefore, it is
imperative to ensure
that all the
stakeholders are
consulted before the
project is delivered
(Rastogi & Trivedi,
2016). This means
that the tenants,
agents and the clients
have to be asked in
the implementation of
the blueprint of the
project
The CEO of the
the legal and ethical
requirements. The
contract specifications
mean that the
consultancy only
takes immense
concern on the
infringement on the
moral and legal
requirements as has
been outlined by the
Real Estate Institute
of Victoria.
company encompass
every requirement of
the project. This
means that any other
factor that has not
been specified by the
organisation does not
become a part in the
project formulation.
The collective views
of the tenants, clients
and the agents form
the blueprint of the
project. These are the
three main
stakeholders.
The Real Estate
Institute of Victoria
underlines the issues
that need to be
implemented within
the framework of the
organisation. This, as
significant barrier in
the implementation of
the project. This, as
such, means that only
the opinions and
issues raised by the
stakeholders above
will form the
blueprint of the
implementation
strategy. In such
regards, it is essential
to ensure that all the
problems that may
face the organisation
are brought into the
light.
The inability of the
CEO to provide
adequate funding is
also a significant
drawback to the
running of the

project forms the vital
link between the
project requirements
and the project
deliverables. In this
regard, the CEO is
mandated with the
responsibility of
ensuring that all tasks
are delivered in the
most efficient and
required manner
(Twine, 2018). On
that note, the
consultative
framework with the
CEO is integral in the
implementation of the
project
The Real Estate
Institute of Victoria
forms an essential part
in the execution of the
such, means that any
other factor that has
not been specified in
the context will not be
considered in the
implementation of the
project.
organisation. The
consultancy will work
with the funds that
have been allocated.

project deliverables. It
has been indicated
that the manual
specifies the project
requirements. As
such, there is a need
to ensure that there is
strict adherence to the
principles that have
been outlined in the
handbook
Stakeholder analysis
Name Work Area Stakeholder type Impact by project
requirements, success
criteria
The Real estate
Agents
They are supposed to
ensure that there is an
adequate framework
in the house
allocation.
Furthermore, they are
Client Project success will
be manifested through
an adequate
framework which
provides that there is
an efficient process of

supposed to ensure
that the house stays in
shape for the eventual
occupancy by the
tenants
house allocation. This
will mean that the
needs of the agents
will be satisfied
Tenant The tenants are the
occupants of the
houses that are
managed by the real
estate agents. This
means that the project
is centred on the
adequate provision of
homes
End-user Client satisfaction is
an integral
determinant of the
success of the project.
As the project
document indicates,
there has been a lot of
issues that face the
tenents. Some of the
items that are
included in the outline
include discrimination
and small
consultancy. In such
regards, there is a
need to ensure that all
inconveniences are
mitigated to ensure

that there is customer
satisfaction.
The house owners. These individuals put
up their houses under
the management of
the real estate agents.
Therefore, they are
the owners of the
houses, but
contractual terms
indicate that the
agents have full
control of the
premises.
Client The success of the
project will be
indicated by an
increase in the
satisfaction levels of
the clients. This
means that there is a
need to ensure that the
houses are allocated
most efficiently. This
may be dictated by the
client returns.
Max Lionel Reality The organisation is
mandated with
ensuring that there is
control of the
premises that have
been given.
CLient Success is dictated by
efficiency in the
allocation of houses
and proper returns to
the organisation.
Communication plan
Descriotion Inclusion Purpose Frequency Type

Project
initiation
meeting
All the
stakeholders
Consultative
approach to
how the
project will
be conducted.
The initial
meeting aims
at outlining
the blueprint
for the project
At the
beginning of
the project.
This means
that it will be
conducted
only once
There is a
need to
ensure that
everyone is
involved
which
necessitates
the use of a
face to face
meeting.
Milestone
meeting
The teams
mandated
with the
specific tasks
The purpose
of the
conference is
to check on
the progress
of the project
and to ensure
that all factors
are addressed
in due time.
This means
that there will
be a meeting
The sessions
will be
conducted as
per the
milestones
that have
been outlined
in the project
initiation
plan.
Therefore, the
meeting sill
be
Face to face
meetings will
be essential
since they
provide a
better
platform for
consultation
between the
project teams
and the
project

for each team proportionate
to the
landmarks
and the
project team
manager.
Closing
meeting
All the
stakeholder
The meeting
will be
conducted at
the closing
stages of the
project to
ensure that all
project
requirements
are achieved.
The meeting
will be
conducted at
the closing
stages of the
project. This
means that it
will be done
only once.
A face to face
meeting
between all
the
stakeholders
presents a
more
appropriate
framework
for tracking
any faults
within the
project.
Status
Reports
Project
Sponsor

Team
Meetings
Roles And Responsibilities
Role Name Responsibility Signature
Project client Max Lionel Realty Provide specification
of the project
requirements
Project Sponsor Max Lionel CEO Ensure that there is
appropriate fund
allocation to the
project
Project Manager Personnel from ace
consultants
He is supposed to
ensure that there is
proper allocation of
resources. He/she
should furthermore
ensure that the project
scope is fulfilled
Manager of the Max Lionel CEO He/she is supposed to

project manager ensure that the project
manager is within the
required project plans
scope.
Project Team Member Personnel from Ace
consultants
They will be supposed
to ensure that all the
project tasks are
completed as per the
project requirements.
Steering committee A body that will be
made up of the
management of ace
consultants and max
Lionel Reality
Supposed to make all
the crucial and
intricate decisions
regarding the project
progress. This means
that all project tasks
will depend on the
approval of the
steering committee.
Work Breakdown Structure
Task Level 1 Level 2

Understanding the needs of
the tenants in line with the
requirements of Max Lionel
Reality
Survey of the tenant
requirements
Consultation with the tenants
Understanding the real estate
of Victoria institute
requirements
The client and the tenant
specification
Analysis of how the company
aligns to the needs of the
governing body
Understanding organisation
requirements
AN understanding of the
needs of the Real estate
Agents
The consultative approach
between the real estate agents,
the clients and the tenants.
Schedule
Item Milestone date Responsibiloty
The tenants' requirements Week 3 Through questionnaires and
surveys, Ace consultants are
supposed to understand the
needs of the clients
The requirements of the Real
Estate Institute of Victoria
Week 7 It is the responsibility of Ace
consultants to ensure that there
is an understanding of all the

needs of the governing agency
The organisation requirements Week 1 Ace consultants are supposed
to thoroughly understands
how the company aligns its
policies with the policies of
the REIV
Resource and Cost Plan
Deliverable Resource Cost
Understanding the
requirements of the various
stakeholders
Human capital
Survey Requirements
$70,000
Consultation with Real Estate
Institute of Victoria
Consultation fees
Human capital
$100,000
Project implementation
strategy
Human capital
Consultation requirements
$120,000
Risk Management strategy
Risk Level Management strategy
The lack of Cooperation from
the stakeholders
Medium Proper consultation
Inadequate funding for the High Proper budgetary allocation

project
Lack of clarity on the project
implementation strategy
Very High Proper project initiation
Reluctance of the stakeholders
to provide valuable
information
High Consultation
References

Acebes, F., Pajares, J., & Galá, J. M. (2014). A Project Monitoring and Control System Using
EVM and Monte Carlo Simulation. Project Management and Engineering Research , 31-40.
Chang, A. P., Chou, C. C., Lin, J.-D., & Hsu, C. Y. (2013). Road Construction Project
Environmental Impact Assessment Scope Definition Using Project Definition Rating Index
(PDRI). Advanced Materials Research , 723 (10), 885-892.
Dantas, A., Barros, M., & Werner, C. (2013). A Simulation-Based Game for Project
Management Experiential Learning.
Emerson, C. (2018, November 21). What's the difference between project, portfolio, and
program management? Retrieved from https://www.northeastern.edu/graduate/blog/project-
management-vs-portfolio-management-vsprogram-management/
Giani, F. (2017, January 4). Added value of project management: The business perspective.
Retrieved from www.p3mo-team.org/EN/added-values-of-project-management-the-business-
perspective/?lang=en
Hansen, B. (2018, October 7). What is a program manager vs a project manager? Retrieved
from https://www/wrike.com/blog/program-manager-vs-project-manager/
Leigh, F. C., & Peterson, C. D. (2000). Five behaviors that can reduce schedule risk. Project
Management Institute Annual Seminars & Symposium. Houston, TX.
Loosemore, M., Danity, A., & Lingard, H. (2011). Human Resources Management in
Construction Project: Strategic Operational Approaches.
Moses, S. (2018, April 9). 15 Killer Projects management practices for managers. Retrieved
from https://www.workamajiq.com/blog/project-management-best-practices

Nayab, N. (n.d). A Comprehensive Guide to the Project Monitor and Control Process. Retrieved
from https://www.brighthubpm.com/monitoring-projects/124945-collection-of-guides-and-tips-
to-improve-the-project-monitoring-process/
Pajares, J., & López-Paredes, A. (2011). An extension of the EVM analysis for project
monitoring: The Cost Control Index and the Schedule Control Index. International Journal of
Project Management , 29 (5), 615-621.
Ponsen, J., & Ruijter, C. (2002). Project oriented education: learning by doing. Proceedings of
the First CIRP International Manufacturing Education Conference. Enschede .
Rastogi, N., & Trivedi, M. K. (2016). PESTLE TECHNIQUE – A TOOL TO IDENTIFY
EXTERNAL RISKS IN CONSTRUCTION PROJECTS. International Research Journal of
Engineering and Technology , 3 (1), 384-386.
Twine, S. (2018). What is programme management and why is it important? Retrieved from
https://www.stakeholdersmap.com/project-management/what-is-programme-management.html
Wormley, R. (2018, October 18). 18 ways to improve your project management skills as a small
business owner. Retrieved from https://wheniwork.com/blog/project-management-skills/