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(solved) MBA Quality Management

   

Added on  2020-10-05

10 Pages2632 Words275 Views
MBA-QUALITYMANAGEMENT

Table of ContentsINTRODUCTION...........................................................................................................................3PART A...........................................................................................................................................3QUESTION 1...................................................................................................................................3QUESTION 2...................................................................................................................................4QUESTION 3...................................................................................................................................5PART B............................................................................................................................................6QUESTION 1...................................................................................................................................6(a) Implications of Industry 4.0 on overall Total Quality Management......................................6(b) Impediments that may affect successful quality system implementation in the context ofIndustry 4.0..................................................................................................................................6QUESTION 2...................................................................................................................................7QUESTION 3...................................................................................................................................8(a) Critical Evaluation of the given statement.............................................................................8(b) Identifying key factors leading to effective partnership and quality improvement in supplychain.............................................................................................................................................8REFERENCES..............................................................................................................................10

INTRODUCTIONIn layman's terms, Quality talks about a standard or benchmark which is considered formeasuring similar activities, tasks or services to check whether they are at par. QualityManagement is a formal discipline that aims to ensure highest level of quality or excellenceamong all business activities carried out by an organization (Dale and Plunkett, 2017). Thisproject report takes into account a case study in regards to TMX Connect and attempts toprovide a way to improve the commitment of the employees towards quality products. PART AQUESTION 1In the context of given case scenario, both Andrew and Josephine are unable to decidehow to tackle the problem of inefficient training program and quality control prevalent in thecompany. The company has been facing a high turnover rate, increased customer complaints andreject rates for the past four months. Although Andrew feels its the sole responsibility of theHuman Resource Department to ensure effective training programs, Josephine feels otherwiseand states that line managers are accountable for this, she only looks after the requirements andincludes them in company's training program. From this situation it can be observed that there is no team or common goal set amongdifferent departments and they are independent or self-managed in nature. A self-managed teaminvolves a small group of employees whose members ascertain, plan and manage their dailyroles and responsibilities under a reduced or no supervision (Evans and Lindsay, 2013). Thisindicates that there exists a communication gap and unwillingness to take responsibility foractions between the departments. Additionally, the workforce has not been able to clearlyimplement the roles in a way that is desired or expected from them which has led to decrease inquality of products and increased customer complaints along with rejection. A high turnover rateindicates that the employees tend to leave the organization quickly which signals that there ismismanagement and decreased morale among the employees itself.Therefore, it can be inferred that self-managed team approach is not suitable for thebusiness as it is adversely affecting the overall productive of the company. Thus, it isrecommended that a more centralized structure is implemented that helps in enhancingcoordination, communication, setting-up common goals or objectives that motivate employees to

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