Impact of External Business Environment on McDonald's
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This report discusses the impact of external business environment on McDonald's, covering factors such as socio-economic cultures, technological advancements, ecological and political considerations. It also includes a PESTLE analysis of McDonald's and how it addresses key problems in its external environment.
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Table of Contents INTRODUCTION..........................................................................................................................3 TASK..............................................................................................................................................3 Impact of socio-economic cultures on McDonald's....................................................................3 Impact of technological evolutions on McDonald's....................................................................5 Impact of political environment on McDonald's.........................................................................5 Impact of ecological factors on McDonald's...............................................................................6 CONCLUSION...............................................................................................................................7 REFERNCES:..................................................................................................................................8 Books and Journals:....................................................................................................................8
INTRODUCTION In present scenario, almost every organisation is evolving their business at global level and the profit need is pushing a large number of organisation into global markets beyond their national and traditional boundaries. An international business is gaining a rising acceptance in the communityof businesscomparedto businessentitiesoperatingwithintheirnational boundaries. These businesses are named as Multi National Corporations or MNC. International business can be represented as all such activities which undertakes beyond the limits of geographical places of a country(Aguilera and et.al., 2020). It encompasses not only the global movements of commodities and services, but also of technologies, capital personnel and intellectual property such as copy rights, patents, know-how, along with trademarks. The following report is based upon the case study of McDonald's. It is an American global fast food brand. This brand was established in the year 1940, with headquarters in Chicago, Illinois United States. This fast-food brand is highly known for its french fries, chesseburgers as well as hamburgers. They feature itself with chicken products, soft drinks, desserts, wraps, milkshakes andotherbreakfastitems.Thisreportoutlinesdifferentfactorsintheexternalbusiness environment that have an influence on the respective business. These factors are socio-economic cultures, technological advancements, ecological and political considerations. TASK Impact of socio-economic cultures on McDonald's. With the help of Pestle analysis, McDonald's addresses some key problems in its external environment of business. It is important to know the impacts of all external environments through which a company can grab several growth opportunities while combatting threats that can negatively influence the business operations at international level. Socio-economic factors of McDonald's denotes the factors that can affect the investing patterns of the customers. This fast food brand is more popular as it shapes its tactics as per the consumer's demand. Initially, the company brought up with an idea of “American way of life”(Collinson and et.al., 2020). It took the step to indulge different countries according to the demands of the local population. Through an example, it can be better understood, as in India, the people is not in favour of easting beef, so the brand replaced it with chicken. Also, most of the consumers are eating only vegetarian food so it also launched the items such as McAloo Tikki, Mcveggie, veggie burgers in their list of
menu so that Indian customers can fulfil their craves with a range of options. In addition to Japan, the menu list is entirely contrastive. It introduced green tea ice crème, teriyaki burger, rice burger and shrimp burgers keeping in mind the tastes and choice of Japanese people. In many other nations, it twisted its menu list to indulge local and friendly tastes to its consumers. Additionally, the demand for junk as well as fast-food items have been progressively increasing day by day in evolving nations as customers lifestyles are also moulding at the same time. In context of economic factors, McDonald's has a world-wide business operations in more than 120 countries. The company requires to source its raw materials and other necessary ingredients globally and due to alteration in the currency exchange rates, the prices are also fluctuates and change at the same time(Duque-Grisales and Aguilera-Caracuel,2021). Hence, the respective brand constantly mould its plans and strategies about the materials procurement at low costs. The recent recession in different parts of the world has reduced the product demands of the brand amongst the target masses. In addition with this, the turnover of the workers is also very high as the employees left their work on frequent basis and the brand has to hire people continuously. A lot of money, time and efforts are atrophied to hire new candidates and train them according to the company's culture. In United States, there are different forces that highly affected the success of the business. One of the prime variables was prevailing the structures of families and the trend promotes youth-oriented culture. Earlier in 1960's and 1970's, McDonald's immensely target the place by exploiting teenagers and kids in their marketing campaign. Moreover, the brand comprehended the time favoured variable in United States. The brand value the time factor in the product consumption and also indulge the meals in least time possible to their customers. Economic variables are important in determining the abilities of customers to buy a certain product. Thus, the brand also analyses the market first, then put prices accordingly. It helps them to increase customer base in each of the market. Cultural factors covers religion, traditions, education, families, art, reference groups and language groups. Tradition, beliefs, attitudes and religion are fast pace and could often come in the form of conflicts with the global media conflicts(Hampden-Turner, Trompenaars and Hampden-Turner, 2020). In case of McDonald's, as discussed earlier, the company had tried hard to avoid the intake of beef in India and announced“Maharaja Mac”exploiting patty produced from young mammal.
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Impact of technological evolutions on McDonald's. Technological evolution and developments have created global travel and communication more convenient to consumers and enables a time in which trends in fashion and consumption takes place much faster. Additionally, there is also a change in lifestyles, beliefs as well as attitudes of consumer towards shopping and the methods through goods are sold to them. Technological factorsencompasses forces that createsadvanced technologies, marketand growth opportunities and producing new items. It should be ascertained that highly advanced technologies are required to make full worth of several marketing activities, exploiting online channels or websites(Jeong, Jin and Jung, 2019). Maintaining the pace with the frequent change in technologies, McDonald's is aiding new technologies to improve their customer services. It also came up with an idea of placing self-order kiosks across its chain in order to provide convenience to the customers to not stand in the queue at the counter. Consumers also prefer to add more items to their order when they select their own, rather ordering at the place of counter. In 2019, it is seen that the brand adopts tech company named “Dynamic Yield” to better personalised menus. The electric menu showcases various items relies on the variables such as regional or weather preferences, together with time of the day. So, consumers can place their favourite items of list and add-ons while satisfying their cravings at home itself(Zhong and et.al., 2019). Therefore, all such acquisition of latest tools and techniques is frequently increasing the satisfaction level of customers. Impact of political environment on McDonald's. It refers to those factors which have a relation with the government actions and policies and have an impact on the external business environment of McDonald's. Participation of government have power to shape and rate the development of organisation. McDonald's is a brand of fast food working in several countries. Hence, it has been hit by the government with the concern of safety of people. As per the rules and policies of government, the organisation is require to follow all the rules related to the health and safety of people otherwise the local government will force to shut down the operations(Koesrindartoto and et.al., 2020). A concern has been raised by the public that their food include high amount of sugar and sodium which result in the cause of several health issues such as hypertension and diabetes. Currently, the organisation is trying to add the healthy food items in their menu. It has been found that the western foods and cultures are not being accepted by several countries. For example: Iran has
few hatred with US which result in stooping the operations of McDonald's in the country. Along with this, Bermuda also banned the same company as it is not good to do the intake of fast food. The impact of rules and regulations on a business organisations are consider as the legal aspects. Baronial new requirements bring several changes in the legislations and laws of macro business environment. In 1993, a law was passed by the government in Mascow which claim that all the stores should have Russian names or that names must be translated into the Cyrillic alphabet. In simple words, this law state that the business organisation should have to change its name. It permit the business organisation to retain the sound of name of company. A same case also happened in Japan as well(ROZHKOVA and OLENTSOVA,2020).As a result, McDonald's change its name as “MaKudonaldo”. As per the rules of Russia, it is necessary to have a least a ¾ majority of votes for the purpose of making any important decision. After that, the decision is approved by the city council and representatives of brand otherwise, it can result in the hind of opportunity. McDonald's company is also facing several of legal issues in India as well with the businessperson named as Vikram Bakshi for controlling the restaurant of Connaught plaza. The company is operating almost 185 outlets in east and north. But when the businessman become the managing director of the venture, a lawsuit was filed against the company by Vikram Bakshi for creating such mismanagement in the organisation. This lawsuit highly effect the company and provide a huge support to their competitors to grow in the market. This company was also providing some toy products with their meals to attract the customers. In Quebec, a lawsuit was also filled as it was not allowed there to do promotion by providing toys to the children who are not more than 13 years old. Impact of ecological factors on McDonald's. The climate and physical retain of a country are fundamental aspects of environment that influences on the nature of item and its demand. Before, exploring new markets, McDonald's necessitates to determine the physical retrainsand climate conditions. Altitudes, temperature, along with humidity are some of the influences that can affect the product condition in global markets. It demonstrates the trends linked to the natural atmosphere and surroundings. It measures the trends and impacts of ecological factors on business corporations. Groups and associations of environment have made the McDonald's to take step ahead in respect of reducing and limiting the exploitation of plastic usage(Wang, Zhang and Jiang, 2019). The fast-food
brand works towards their sustainable working environment in all its functioning and operations on continual mode. The company also intended to have 100% of its packaging items come from the renewable and recycled sources. This will be completed in its every store and outlet by the end of 2025. As of now, the organisation is able to perform only fifty percent sustainability and ten percent outlets are working of recycling the goods. Additionally, it also starts the give orange juices in ready-made container, dispensing frozen foodstuff in reducing the packaging of orange liquid drinks by around seventy-five percent(Yakubu, 2020). It also makes a commitment to place energy sufficient appliances in kitchen and LED lightings in all the restaurants to safeguarding the energy. CONCLUSION From the case study of McDonald's, it can be said that international business relates with the dealings done cross-borders. Conducting business at international level involves different factors that can have an impact on the business and its operations. All such factors delivers a major impact on the McDonald's Company. These factors covers political, social, ecological, technological, economic and legal influences. The impact of all such factors are crucial so it must be determined by the business for the smooth running at international level.
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REFERNCES: Books and Journals: Aguilera,R.V.Andet.al.,2020.Businessgroupsandinternationalization:Effective identification and future agenda.Journal of World Business,55(4), p.101050. Collinson, S. and et.al., 2020.International business. Pearson UK. Duque-Grisales, E. and Aguilera-Caracuel, J., 2021. Environmental, social and governance (ESG)scoresandfinancialperformanceofmultilatinas:Moderatingeffectsof geographicinternationaldiversificationandfinancialslack.JournalofBusiness Ethics,168(2), pp.315-334. Hampden-Turner, C., Trompenaars, F. and Hampden-Turner, C., 2020.Riding the waves of culture: Understanding diversity in global business. Hachette UK. Jeong, S.W., Jin, B.E. and Jung, S., 2019. The temporal effects of social and business networks on international performance of South Korean SMEs.Asia pacific journal of marketing and logistics. Koesrindartoto, D.P. And et.al., 2020. Who moves the stock market in an emerging country– Institutional or retail investors?.Research in International Business and Finance,51, p.101061. ROZHKOVA,A.andOLENTSOVA,J.,2020.Case-StudyMethodasanEducational TechnologyforTeachingManagementStudents.In35thInternationalBusiness Information Management Association Conference (IBIMA)(pp. 3690-3697). Wang, L., Zhang, C. and Jiang, F., 2019. Matching governance mechanisms with transaction- specificinvestmenttypesand supplier roles: An empiricalstudy of cross-border outsourcing relationships.International Business Review,28(2), pp.316-327. Yakubu, I.N., 2020. Institutional quality and foreign direct investment in Ghana: A bounds- testing cointegration approach.Review of International Business and Strategy. Zhong, W. and et.al., 2019. Does politician turnover affect foreign subsidiary performance? Evidence in China.Journal of International Business Studies,50(7), pp.1184-1212.