Managing Communication Knowledge and Information

This presentation discusses the communication process of Tesco and ways to collect, store, and disseminate information. It also suggests strategies to improve access to systems of information and knowledge.

Managing Communication Knowledge and Information

Introduction
 Business Communication is sharing information between people within and outside the
organization which is performed for commercial benefit of the business entity (Brody, 2004).
 The present research study has been made on communication process of Tesco and along with
that, researcher has also discussed the ways through which Tesco collects and stores
information on diverse systems.
 In such respect, several approaches have been defined for disseminating information into
different departments and areas.

Contd..
There are diversified approaches for collection, storage and dissemination of information which helps Tesco to
maintain adequate communication among all the departments (Carley, 2012).
Sources such as electronic media, mails, telephones and oral media could assist the Tesco to disseminate
information from one place to another.
Tesco believes in direct communication in which all the employees are allowed to communicate and interact
with others for various purposes.

Contd..
On the other hand, apart from data collection, formatting is also required because that helps the
organization to make suitable conclusion regarding collected data.
Proper formatting aids in making research more authentic and suitable.
Data should be stored in a suitable database system so that it can be used for authentic purposes
only.
Further, the data of Tesco should be secured so that only authorized person can access it (Eerika,
2015).

b) What changes could be employed to improve the collection, formatting, storage and
dissemination of information and knowledge
 As per the existing method of data collection and formatting, it can be said that there should
be suitable modes through which storing, recording and dissemination processes can be
conducted.
 In such respect, Management Information System should be installed in which each and
everything should be recorded in a suitable manner for managing the authenticity aspects.
 Tesco should make sure that information and data about employees and customers is recorded
in safe manner and also in a systematic way (Loewy, 2009).
 However, at the time of changes, it is essential for the company to emphasize only on relevant
and accurate data and according to that database should be maintained.
 Similarly, with the help of database, company can also record its confidential information
with the help of password and id system

c) Make suggestions and recommendations to implement a strategy to improve access to
systems of information and knowledge
 With the help of DBMS (Database Management System), Tesco can record different
type of information in the suitable manner related to business products and services.
Through this, data can be safely recorded and used (Rexwhite and Baro, 2008).
 Past and previous information about Tesco is highly crucial for employees as it helps
the business entity to undertake new processes for improving existing work
processes.
 This will also assist Tesco to record and access information systematically in the
database.
 Password and id pin should be delivered to the authorized individual who can
contribute in improving organizational work practices (Rouse, 2002).

CONCLUSION
Concluding the entire research study, it can be said that there should be proper communication in
organizational departments to maintain proper flow of information.
While defining organizational communication system, it is vital for Tesco to emphasize on
accessing systems so that data can be accessed by the authorized person only.

REFERENCES
Alencar, M., 2005. Communication Systems. Springer.
Barker, A., 2013. Improve Your Communication Skills. Kogan Page Publishers.
Brody, W. E., 2004. Managing communication processes: from planning to crisis response. Praeger.
Carley, H. D., 2012. Managing Business and Professional Communication. 3. Pearson Education.
David, M. D. and et.al., 2013. Manager's Guide to Excellence in Public Relations and Communication
Management. Routledge.
Eerika, H., 2015. Communication challenges facing management teams. Leadership & Organization
Development Journal. 36(8). Pp. 1012 – 1024.
Golnaz, S., 2002. Managing your diverse workforce through improved communication. 21(3). Pp. 227 – 237.
Loewy, D., 2009. Essentials of Business Communication. Cengage Learning.
Remenyi, D. and Sherwood-Smith, M., 1999. Maximise information systems value by continuous participative
evaluation. Logistics Information Management. 12(1/2). pp.14 – 31.
Rexwhite, T. and Baro, E., 2008. Patterns of Information Storage and Retrieval in University Libraries in
Nigeria. Library Hi Tech News. 25(1). pp.19 – 26.
Rouse, W. B., 2002. Need to Know—Information, Knowledge, and Decision Making. Applications and
Reviews. 32(4).