Meeting Personal Support Needs in Healthcare Settings

This study material discusses the importance of meeting personal support needs in healthcare settings. It covers topics such as physical and sensory needs, strategies for identifying client preferences, and ensuring client participation in their care. The document also explores the role of staff in providing support and maintaining client safety. Find more resources on Desklib.

Meet personal Support
Needs

Table of Contents
QUESTION -2 ................................................................................................................................4
QUESTION 6...................................................................................................................................4
QUESTION 7 ..................................................................................................................................4
QUESTION 8...................................................................................................................................4
CASE STUDY – 1...........................................................................................................................4
CASE STUDY -2.............................................................................................................................5
QUESTION 9...................................................................................................................................5
QUESTION 10.................................................................................................................................5
QUESTION 11.................................................................................................................................5
QUESTION 14 ................................................................................................................................6
QUESTION 15 ................................................................................................................................6
QUESTION 16.................................................................................................................................6
QUESTION 17.................................................................................................................................6
QUESTION18 .................................................................................................................................7
QUESTION 19 ................................................................................................................................8
QUESTION 20.................................................................................................................................8
QUESTION 21 ................................................................................................................................8
QUESTION 22.................................................................................................................................8
QUESTION23 .................................................................................................................................8
QUESTION 24.................................................................................................................................9
QUESTION 25.................................................................................................................................9
QUESTION 26.................................................................................................................................9
QUESTION 27.................................................................................................................................9
QUESTION 28...............................................................................................................................10
QUESTION 38 ..............................................................................................................................11
QUESTION 39...............................................................................................................................11
QUESTION 40...............................................................................................................................12
QUESTION 41...............................................................................................................................12
QUESTION 42...............................................................................................................................12

QUESTION 43...............................................................................................................................13
QUESTION 44 ..............................................................................................................................14
QUESTION 45 ..............................................................................................................................14
QUESTION 46...............................................................................................................................15
QUESTION 47...............................................................................................................................15
END OF ASSESSMENT...............................................................................................................16
TASK 1 – Question 1 ...............................................................................................................16
TASK 1-Question 2...................................................................................................................16
TASK 1-Question 3...................................................................................................................16
TASK 1-Question 4...................................................................................................................16
REFERENCES..............................................................................................................................17

QUESTION -2
Equipment Features Functions Safe use
1 Wheelchairs Easy for patients
to move
Promote mobility Anyone can
handle
2 Walking for
ramps
Comfortable Easy for old age
people
Persons can walk
an well as use
wheelchairs.
QUESTION 6
Physical needs can be proper rest, relief of pain, personal hygiene, good nutrition, oral and
mouth care. Provide good quality services and take care of patients. Safety and security of
patients is also important (Bryson, 2017).
QUESTION 7
Sensory needs refer to sight, smell, hearing, taste and touch. If someone has listening issue then
checking and improving the listening environment.
QUESTION 8
a) Physical needs are water, food, air, shelter and clothing.
b) Patients need good environment in the hospital so that they can feel relax and get well soon.
c) Actions to take are, provide a weighted lap pad, cushion or other tools that are helpful, provide
earplugs to help patients with noise sensitivity.
CASE STUDY – 1
Needs How did you consider their
needs
Actions to take

It will require a lot of efforts to
assist a dinner with blind.
They require good food which
smell and taste is good. They
will get fresh air.
Serve them quality food and
taste of food should be
according to the choice of
patient.
One should properly take care
of person who is blind, serve
them and make them happy.
CASE STUDY -2
Sensory/ physical/ both How did you consider their
needs
Actions to take
The person will want to walk
at beautiful places, get fresh
air and enjoy.
I will take them to some place
where they will feel relax and
can feel beauty of life.
In this case good arrangement
should be made so that they
can enjoy their life. I will
motivate them to be strong and
do not feel weak.
QUESTION 9
A client is allowed to task risk so that they can get well soon and enjoy their life instead of
feeling weak and dull. If he/she will not take initiative then may be their health get affected.
QUESTION 10
List three risk of client
1 Impaired balance
2 Reduced muscle strength
3 Visual impairment
I will not take step against organizational protocol. I will make her feel relax and comfortable so
that she can eat food , give medicines to improve her health. She can suffer many problems if she
will not eat food on time.

QUESTION 11
Strategies to identify clients preference
1. Conduct surveys
2. Social media analytics
strategies to ensure clients have input into their care in positive way
1. Share decisions and help each other
2. Use open ended questions and ask people to respond
Strategies to confirm level of participation in meeting needs
 Review and read care plan again
 Encourage independence
QUESTION 14
Staff are required in preparing equipments and aids in safe manner to provide support to clients
because sometimes patients need help from someone. Staff members help in using equipments
like, wheelchairs or walking on ramps. Members give physical support to clients as feel relaxed
(Morgan and et.al., 2018).
QUESTION 15
Staff can access risk when providing support to clients as patients share their problems with staff
when they are moving patients from one place to another, handling trolleys and wheelchairs. It is
important to have identified risk because it is easy to solve the problems and solutions can be
find. Better strategies can be made or improvements in policies can be done to satisfy needs of
clients (Spetz and et.al., 2019).
QUESTION 16
Difficult areas of client service delivery:
1. Physical or health status
2. Family circumstances
3. Cultural or beliefs

QUESTION 17
Whom to report for routine or complex problems
I will report to senior doctor regarding problem that is faced by Mrs. Michael. Due to age issue
may be she is suffering such issues but it can be complex problem. Some clients are their who
did not like the environment and they feel uncomfortable.
Specific information for routine or complex problems
Identify what is the problem and whether it is a serious issue or not. Try to find alternatives for
solving the problem, evaluate and select the best alternatives from them. Finally, implement the
selected solutions to handle the problem (Thunberg and Källström, 2018).
QUESTION18
Change noticed Major Minor How would you act on
the situation and report
The person has an
itchy rash all over their
back
I will give some
effective medicines
and cream to apply.
The person will feel
relax and report to
senior person.
The person's family
are on holiday
In this situation when
person family is on
holiday, then whole
responsibility lies on
the staff and hospital.
Extra care is required
to client.
The person is having
difficulty with the
buttons on their
clothes
In this provide them
clothes which are
comfortable for them
and they feel relax and

report to
administration
department.
The person says they
do not feel hungry
today
I will tell to doctor to
check them why they
are not feeling hungry.
It is important to eat
healthy food for
patients.
QUESTION 19
Reasons for possible change:
1. To build natural support such as, community group or friendships.
2. Clarify choices for pathways
3. Identify opportunities for future growth.
QUESTION 20
Staff should be alert all the time and identify the sign that indicate about the health of client.
There are many signs that helps in determining whether patient is feeling good or not. Different
signs may be, anxiety around or avoiding some specific events, behaviours of concern, change in
eating habits, communication style changes, crying etc.
QUESTION 21
Changes in health that occur when providing personal care:
1. Patients can share views
2. Feel relax and comfortable
3. Get well soon as there will be no problem
4. Feel good as receiving better treatment from others

QUESTION 22
1. Cannot hold small item
2. Decreased upper body strength
3. Unable to do up buttons on their clothing when they used to dress themselves
QUESTION23
Situation Process change Aids change
Cannot hold small item They should get good
treatment by experienced
doctor.
They can suffer bigger
problem in future because it is
not good sign.
Decreased upper body strength In this patients should be given
healthy medicines and make
them feel comfortable.
Due to decrease in upper body
strength client may get more
weak, affect by more diseases.
Unable to do up buttons on
their clothing when they used
to dress themselves
In this situation clothes or
dresses should be made with
no buttons, which will be
comfortable for them to wear.
Due to this problem their
bandages may be removed.
QUESTION 24
JOAN'S worker should answer that necessary steps are being taken by staff members for
improving health of Joan. He should not disclosed Joan's personal history because worker from
different section is not having any right to ask about someone's problem. Joan want personal care
and social outings which should be kept private and this is against protocols to ask about
someone.
QUESTION 25
1. There are some protocols of hospital which is to be followed by staff members. Joan's
support workers should maintain dignity when examined by health professionals as they
know better and may lead to bad impact on health of Joan.

2. Telling everyone about health issues of Joan may lead to negative impact on other
patients as they will feel that equal treatment is not given.
QUESTION 26
Support worker of Joan should maintain dignity while giving bed bath by wash one side of body
from head to toe and then same on the other side. Put the towel while wash is completed and
cover with blanket all time. Proper care should be given so that Joan can get good as soon as
possible.
QUESTION 27
Information in progress notes:
1. Details of healthcare professional record.
2. Clinical status of patient
3. Details of witness if there.
4. Name,date and time.
QUESTION 28
According to my opinion documents must be stored and kept safely to reduce the risk in future. It
is important to store documents so that there will be less chances of stolen or getting lost of
documents. As all the personal information of clients are recorded and it is essential to keep them
safe, private details related to health issues should not be leaked outside. In today's world details
can be recorded with the help of computers, in that set security passwords or some sioftwaresso
that information can be safe.
Body system Major functions of
process
Main organs or
structures
Examples of issues
Digestive Breakdown of food
into small molecules
Stomach, mouth, small
intestine, large
intestine
Gastrectomy,appendict
is,peritonitis,diarrhoea,
colostomy
Increased blood
pressure
transport Heart,blood, blood
vessels(veins, arteries
Angiogram,
hypertension, anaemia,

and capillaries) haemorrhage
lymphatic Absorption of fatty
acids
Bone marrow, spleen,
tonsils
Tonsillectomy,
splenomegaly,
lymphoma,autoimmun
e
Musculoskeletal
system
Support, protection The bones and joints Fibula, osteoporosis,
vertebral, dislocation,
arthroscopy
respiratory Help in breathing Lungs, mouth, nose,
windpipe, voice box.
Asthma, lung cancer,
pleural effusion,
chronic obstructive
pulmonary disease
senses Help in
smelling,testing,
listening, feeling.
Nose, ear, eyes, tongue
and body.
Blindness, deafness,
glaucoma, ptosis,
cataracts,sensory
processing disorder.
Urinary system Filter blood and create
urine as a waste by
product.
Kidneys, uterus,
bladder, urethra
Enuresis, cystitis,
urologist, haematuria
integumentary Protects body's
internal living tissues
and organs
Skin, hair, nails, and
exocrine glands.
Dermatitis, epidermis,
cryotherapy, topical,
melanoma
QUESTION 38
TERM Organisational application Example
Duty of care It is duty of staff to prevent
clients from harm or injury.
It is the responsibility of
personal support care to

provide good treatment to
clients and avoid injury or
harm.
Dignity of risk It is a concept according to
which people should have
freedom to take decisions.
As personal support I can take
decisions which are beneficial
for the health of clients.
Work, health and safety All the employees should work
properly, take care of health of
patients and take care of their
own safety.
It is the duty of personal
support care person to properly
treaty the patient and they
should feel comfortable.
QUESTION 39
OWN SAFETY
1. Pull the load according to the ability of individual person, otherwise it may lead to stress
to the person.
2. Staff can use equipment or aids for moving clients from one place to another.
CLIENT SAFETY
1. organise the work so that amount of bending or twisting is reduced.
2. Cool down after loading heavy work and take some rest for sometime.
QUESTION 40
b)
d)
e)
f)
QUESTION 41
When carrying manual handling task it is the responsibility of organisation to ensure that staff
are working within work heathy and safety requirements. They should check the capabilities of
individual person, characteristics of load, identify layout of environment. The employer is

responsible for making the environment safe and healthy at workplace. Staff members should be
safe and they should be given work according to their ability, overload work should not be given.
So, organisation should check that all the staff members are working safely and client's safety is
also important.
QUESTION 42
SITUATION RISK STRATEGIES
1 In this situation it is difficult to
travel long distance alone.
Their are 3 dogs at client's
home which is not safe and
due to dirt I can be affected by
infection or disease.
Driver should be sent by the
company and client should
keep their dogs tie or in a room
.
2 In this case it is bad as
someday client may lock
anyone.
duplicate keys can be made so
that door can be opened from
it.
3 It is difficult to find where car
is parked and at late night
there is less energy left to
walk.
Proper pathway can be made
by the organisation so it is
easy for all the people to find
their car and proper lights
should be fit for the safety of
staff and other members.
4 In the given case it is risky for
other persons because they can
be get injured as client is
throwing things.
Fro such type of patients
separate departments should be
made so that other people can
live safely and no one get hurt
or injured.
5 This situation is risky because
sometimes may be I am not
able to balance and client get
For this case one more person
is required for help as may be
client's weight is more and it is

injured. difficult to handle.
6 Not easy to handle alone as
client can be slipped due to
improper balance.
Two or three staff members
are needed for this.
QUESTION 43
EQUIPMENT Car seat slide pad Shower chair Modified drinking or
eating utensils
Features Help frail people in
getting in and out of
cars.
Four legged chair,
rubberised feet, made
of aluminium legs,
plastic seat.
It includes various
spoons, forks, knifes
and tongs.
Functions Three sets of straps
that are buckled under
the seat.
Help in easy bathing
for patients
It is safe and healthy
for clients
Safe use Provides patients
comfortable seats.
Staff is easily able to
handle client
Different clients suffer
from various disease
so it helps in keeping
all the members safe
Why is important to
adjust
To provide better
services to customers
One staff member is
sufficient for one
patient
It is important to make
healthy environment
of the hospital and
maintain cleanliness.
QUESTION 44
HAND HYGIENE PROCEDURE
 Wet your hands with clean water.
 Apply soap to cover hands as well as wrists.

 Rub your hands together thoroughly.
 Scrub hands for at least 1 minute.
 Rinse hands and wrists from clean water again.
COUGH ETIQUETTE PROCEDURE
 Cover your mouth and nose when sneezing.
 Use tissues and throw them after use.
 Wash your hands and sanitize in few time after touching nose or mouth.
why is infection control necessary
Infection control is necessary so that more people cannot be affected by it. Infection prevention
helps in maintaining safe and healthy environment for everyone in surrounding and reduce the
risk of spread of disease.
QUESTION 45
Reporting technology Usage in organisational reporting
Resolving network issues It helps in resolving issues in the organisation ,
provides good solution for wok support roles.
Technical issues Due to change in technology there may be
improvements in policies of organisation.
QUESTION 46
a)Body hygiene
 Use of cleaning equipments
 Clothes and materials to avoid cross contamination
 Safe handling and disposal of laundry
 Appropriate handling and disposal of garbage.
b)Grooming

 Simplify choices
 Organise the process
 Pick comfortable and simple clothing
 Choose comfortable shoes
 Be flexible
c)Oral hygiene
 stop the development of dental caries
 Gum and periodontal disease
 Refresh the oral cavity
 reinforce the resilience of dental surfaces
QUESTION 47
a)
b)
e)
h)
i)
m)
c)
f)
END OF ASSESSMENT
TASK 1 – Question 1
a) Cultural and spiritual needs – To understand needs and culture of the client, their language. In
this for taking care of Thomas Holmes it is important to understand its language and interact
more.
b) Social and recreation needs - provide good services to the client and make them feel
comfortable in the environment. It is responsibility of support role to take care of client.

c) Personal hygiene needs- wash hands properly and do not use things that are used by Thomas
Holmes, take care of your own safety and health.
d) sensory needs – the client want bond of friendship and make them happy to improve their
health.
TASK 1-Question 2
Equipments and aids
Wheelchair, shower chair , modified drinking water and eating utensils .
Processes
To assist Thomas firstly identify the problem and from how much time suffering from that. Then
what may be the alternatives for solving the issue, best option that can be selected for resolving
the issue and last implementing it to improve health of Thomas.
TASK 1-Question 3
Out of scope and ability of your role Why you would seek to provide this support
Creating an individualized plan To improve my client's health as soon as
possible
Set priorities Better service can be provided to Thomas
TASK 1-Question 4
 Occupational violence
 Moving and handling equipment
REFERENCES
Books and Journals
Bryson, D., 2017. Can MOOCs meet your learning needs?. Journal of visual communication in
medicine. 40(4). pp.170-172.
Morgan, J. C., and et.al., 2018. Testing US state-based training models to meet health workforce
needs in long-term care. Ageing International. 43(1). pp.123-140.

Spetz, J., and et.al., 2019. Home and community-based workforce for patients with serious
illness requires support to meet growing needs. Health Affairs. 38(6). pp.902-909.
Thunberg, S. and Källström, Å., 2018. Does professional or social network support meet the
needs of victimized and polyvictimized youths in Sweden?. Victims & Offenders. 13(3).
pp.390-408.