Merchandise Assistant Assignment PDF

Portfolio

COVER LETTER – COPY AND PASTE YOUR COVER LETTER HERE (MAX. 500
WORDS)
December 15, 2018
Joseph Q. Applicant
123 Main Street
Anytown, UK
Phone no. - xxxx
Mr. Philip Green,
Director, Founder
Arcadia Company
Dear Mr. Philip Green,
Kindly please accept this letter which is I am writing this to inform you that I want to apply
for the position of Merchandise Assistance Administrator in your company, as advertise by
you on your website. I have 5 years of experience as an assistant in a retailing store and 2
year’s experience in a software company as a software analyst. As I highly skilled
Merchandise Assistant Administrator, I saw your job opening, I knew that it was the best
opportunity for me to enhance my skills.
My background involves planning and application of strategic merchandise plans,
coordinating selling functions and helping in inventory management to increase profitability
of the company and product turnover. Through my experience, I have attained success in
facilitating consistent sales and gross margin increases. Moreover, my capability to provide
complete administrative support positions me to make an important contribution to your
organisation. My experiences matches with your requirements well, as a Merchandise
Assistant Administrator in Arcadia plc. Company.
Below are my achievements demonstrate my qualification for the position.
 Helping the merchandising manager at ABC company which deals in clothing for
the past 5 years in a customer service role, working tasks such as inventory
management, order placement, sales reporting and vendor relationship management.
 Ecommerce expertise is offered to boost the store’s website and quicken online sales,
playing a vital role in rising online sales by 50% in 2016, 70% in 2018.
 All retailing merchandise systems maintenance are supported by me, involving
vendor set-up, order management and system error correcting.
 Contributing in all tasks of administrative support such as; records management,

correspondence, invoice processing, and temporary staff training and monitoring.
 Communicating effectively between cross-functional departments involving
logistics, distribution, and marketing.
 Thriving between deadline-driven, faced paced, and challenging environment.
In addition to all these qualifications, my on the job experience has offered me a well-
rounded skill set, involving first rate analytical and predicting skills. I access at:
 Database maintenance
 Project management
 Strategic planning
 Purchasing
Furthermore, to my experience and personal qualifications, I have an excellent educational
background and a passion for retail. I am enormously excited and would like to welcome the
opportunity to contribute to your company’s objectives. Kindly please review my attached
resume for additional details about my expertise and capabilities. I will follow up to request
an appointment to discuss how my experience and background meets your requirements.
Thank you for your time and consideration. I am eager to learn from you, please feel free to
contact me and I would hope to hear from you soon.
Sincerely,
Joseph Q. Applicant

CV – COPY AND PASTE YOUR CV HERE (Maximum 2 sides of A4)

Assistant Manager
Professional profile
A very ambitious person, willing to learn, high spirit and a convinced optimistic. Great
attitude towards challenges and very competitive personality, not afraid of mistakes if that
means learning. Reliable team player and strong communicator. Enthusiastic, outgoing and
proficient at building positive relationships with new and existing customers by offering
superior customer service. I am looking forward to growing as an individual while becoming
a valuable employee by applying the learnings and experience during my career and studies
and the
Career summary
April 2017 -Present Oakam Loans Limited - Stratford
Assistant General Manager
Key responsibilities
Proving excellent customer service in a friendly and courteous yet professional manner, ensuring
customers expectations are met at all times (in person, via telephone, written correspondence)
Auditing the work environment to ensure compliance with Health & Safety standards
Advising on financial loans and being involved in the approval process of the loans
Account managing and building lasting relationships with new and existing customers
Completing monthly audit with Data Entry/Spreadsheets and reporting to Higher Management
Briefing with team members regarding risk and high performance
Managing store towards targets in the absence of General Manager
Recruiting and training new staff
Underwriting: managing risk within company’s policy and FCA regulations
Organising staff rota and resource budgeting
Reviewing and monitoring team risk levels and KPI’s
December 2015-April 2017 Oakam Loans Limited - Stratford
Customer Relationship Manager -Advisor
1. Promoting and selling financial products
2. Dealing with enquiries both in person and over the telephone
3. Providing appropriate information regarding the company’s financial products, suitable
for our customer and identifying the best package according to individual’s circumstances
4. Explaining services and products to customers and analysing customers eligibility for
products offered
5. Proving Commercial Awareness and excellent understanding of the FCA regulations,
gained after extensive training sessions

May 2015- November 2015 Whitbread Group -Costa – Milton Keynes
Barista
 Performing front of the house tasks, meeting and greeting customers into the premises
 Being well presented at all times
 Friendly approach when dealing with customers
 Qualifying customers requirements
 Proving excellent product knowledge and brand awareness
 Maintaining inventory and replenishing supplies
 Responded to customer’s queries and resolved complaints
Education
University of Roehampton –Year 2 - BSc Business Management (2017 ongoing until
2020)
Emil Botta College Romania – A levels (2008-2012)
Key Skills
 Time Management
 Lead by Example - Ensuring a clear focus, setting standards and managing performance
effectively.
 Commercial awareness (product knowledge, working practices including regulations
related to the work environment)
 Customer service - Ensuring the team understand their impact on the customer and role
modelling excellent customer service.
 Business Awareness - Maximising efficiencies and encouraging everyone to think about
costs
 Enthusiastic great desire to learn and to tackle challenges
 Creative with a highly adaptable nature, ready to deliver solutions for the daily challenges
 Deliver Results - Proven track record for delivering results in a similar complex
environment.
 IT literate (Word,Excel)
APPLICATION FORM (maximum 200 words per answer)

6. Why do you want to work for us?
As the assistant merchandise manager is accountable for establishing and maintaining
guest services and for performing the tasks included in the entire operations, I want to work
in your company at this post because I really want to maintain major responsibility of
handling consumers. The reason behind this is that, I have strong analytical and numerical
skills to work out budgets and understand sales figure. I wish to obtain training for retail
merchandisers from your company which is nowadays is widely considered as highly
competency based tasks. The post has strong connection with fashion retail head offices in
London, which will enable me to gain first hand experience. Also, as company is offering
many benefits for staff members such as; 22 days holiday with holiday trading, 25% staff
discount, early finish summer hours, access to sample sales, bonus & pension scheme and so
on. These benefits are not available in any other organisation. I have read so many reviews
from employees currently working in Arcadia on the website of the company. All stated their
role and experience as the best one. Due to my strong analytical and numericals skills,
commercial knowledge and capability to thrive in a fast moving environment, I know I will
do the best in your firm.
7. Tell us about a time you worked in a group to achieve an objective (what did you do
and what was the outcome?)
In my previous company I had a team of 2 to 40 employees for the past 5 years, so my
team experience is vast. My last job had a team environment which was good because I let
everyone to do all work and there were no worries. In those 5 years I have learnt one thing
that teamwork is an important part of any business. The reason behind this is that without
teams working together to achieve a common shared goal, the culture can break apart and
goals not be attained. In my previous position, me and my co-workers were split into teams
by manager in order to work Black Friday and each department was asked to compete to
attain the highest sales. An action plan was made by me and my team members to have each
individual cover a particular area so that no consumer would be oversight and go without
assistance. My team ended up with a 10% increase in sales from the previous year and the
highest number of sales among all the departments. In my present position we all work as a
group during year-end. Everyone pulls a few overtime shifts, and we arrange our work
together.
8. Tell us about a time when you identified a new approach to solve a problem. (what
did you do and what was the outcome?)

I had a deadline to complete my work by noon. For this, I had to submit the grand application
on my boss behalf that was actually out of a town. We all had to work every evening. And
my boss was flying so we were unable to communicate with him. I required some that
information that only my boss can provide me. Thus, by verifying previous applications and
details with departments. I was actually able to put the relevant information all together and
also made adequate decision in order to complete my task before the deadline that has been
set. And that work was accepted by them in positive way and finally we won the grant and
award for this. This all I made possible by making relevant decisions as to create after hours
shifts that would also allow the workers to get overtime. For this, we decided to provide them
with free dinner. This free dinner increased employee morale and also lead me in meeting the
goal. We were also able to make this shifts as the best solution for our company because this
after hours shifts lead us gain particular returns by using any time that is being needed.
9. Tell us about a time when you had to manage a number of different priorities and
complete a number of tasks in a short amount of time (what did you do and what
was the outcome?)
In my previous jobs even if my task seemed like it wont be achievable than I tried to
buckle down and also try to figure out what will be the approach that can be used by me in
order to complete particular task. I had to manage multiple task at a time. Thus, for this, I
started it by organising task as the one that is most important and least days at the top and the
other one accordingly. Then I started working on that work that was the most important for
my company for achieving success and high profit. I also used to recognize the capable
employee that can handle any other tasks and accordingly I used to delegate them that
particular work. Further, I also used to handle the task that were most difficult in a starting of
that particular day. Because, at the end I feel like tired. By doing this work earlier helps me in
keeping myself cool and overwhelmed while working up against the deadline. And once I
complete my particular work I give update about my status of task to my boss. This helped
me in maintaining positive outlook in my previous job and also lead me in utilizing my in
built skills and also in developing plan of action accordingly.
10. Tell us about a project you worked on that required you to persuade others to your
point of view (what did you do and what was the outcome?)
During my past job, there was a big debate regarding the wireless provider we must
utilise for our concession lines. My colleagues considered plans from two providers which
were same for comparable prices so the majority was interested in performing with the more
well known of the providers but before my final decision I did some research on both the

companies. Through this I found that the more useful benefits are provided by the lesser
company for the same price of coverage. Afterwards, I made a graph that was showing the
advantages each provider was offering to our company. The very next I showed my co-
workers regarding my findings, there was little conflict at first but later they agreed and
realized it was the best option for our budget. This plan then ended up costing a little more
but it meant we all didn't have to subscribe any other offering so it saved our money in the
long run. Persuading people around my way of thinking is a difficult task, specially if they
have already make up their mind. Once I form a belief, I tend to look for evidence to support
the believe, and in turn becomes even more fixed in mind.

INTERVIEW PRACTICE – COPY AND PASTE YOUR REFLECTION NOTES FROM
YOUR INTERVIEW PRACTICE HERE (MAX 200 WORDS IN BULLET POINT FORMAT)
Interview practice includes the following
 I practised my interview all by myself and also recruit friends and family that may
help me by assisting me and pointing out my mistake. This helped me in knowing
about my mistakes so that I can improve them accordingly.
 I also recorded myself while practising for an interview. I recorded my responses and
played them back. I also assessed my body language with help of recording. Through
that I also found about my gesture position and also the eye contact.
 I also set up an Interview space. This lead me as I am in an actual process of
interview. This also helped me in setting a scene of my interview practice to be in
adequate formal way.
 I also did practise by dressing as being a part of an interview. This let me feel as if I
am in actual interview process. This also helps me by giving me an opportunity that I
can make sure as I am perfect in that particular clothes to head for a real interview in a
company.
 I also rehearsed for an interview by including my family and friends so that they can
guide me. This helped me In identifying my mistake and accordingly improve it.

ASSESSMENT CENTRE PRACTICE – COPY AND PASTE YOUR REFLECTION NOTES
HERE (MAX. 200 WORDS IN BULLET POINT FORMAT)
This is being used is order to determine the best candidate for job. So prepartation fore this
helps in applying with full confidence. This practice can be done in following ways.
 I first tried to collect the complete information regarding company and role I have to
play in that in deeply. This plays very significant role in order to understand ethos and
what is being strived by them and also that has been achieved by them.
 I also tried to do number of reasoning tests that helped me by showing how to pass in
aptitude test success area of this site.
 I also tried to speak the people that are involved within a particular company.
 I also tried to research on their websites and tried to understand their norms and
regulations. This also helped me in understanding the ideal employee that is involved
in that company.