Fundamentals of management1Table of ContentsIntroduction...........................................................................................................................................28 step model of decision making process..............................................................................................2Recognising the problem:..................................................................................................................2Determining requirement..................................................................................................................2Establishing goals...............................................................................................................................3Identify alternatives...........................................................................................................................3Defining criteria.................................................................................................................................3Select a decision-making tool............................................................................................................3Evaluate alternatives.........................................................................................................................4Validating solution.............................................................................................................................4Conclusion for decision making.........................................................................................................4Roles of managers.................................................................................................................................5Informational roles............................................................................................................................5Decisional roles..................................................................................................................................5Interpersonal role..............................................................................................................................6Function of management......................................................................................................................7Planning.............................................................................................................................................7Organizing..........................................................................................................................................7Staffing..............................................................................................................................................8Directing............................................................................................................................................8Controlling.........................................................................................................................................8Conclusion.............................................................................................................................................8References.............................................................................................................................................9

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