Mintzberg Managerial Roles and Situational Leadership in Store Management

MGMT 1101: Introduction to Management:
Assignment 1

TABLE OF CONTENTS
Question 1..................................................................................................................................3
Question 2..................................................................................................................................4
Question 3..................................................................................................................................6
References..................................................................................................................................8

QUESTION 1
Figure 1: Mintzberg managerial roles
According to the Mintzberg managerial roles, a store manager of the franchise must be a
good entrepreneur when it comes to problem-solving, considering new ideas and
opportunities, taking risks and moving the team forward. The appointed store manager is
required to be a disturbance handler, as when conflict takes place it is the responsibility of the
manager to address the situation and get the same on track again to ensure a positive working
environment and high productivity. Store manager, as a resource allocator, is required to
make optimum utilization of available resources to get things done in an optimal manner
while meeting the desired goals and objectives. Further, the resources can be inclusive of
available budget, employees or raw material (Kumar, 2015). Managing resources is said to be
one of most important responsibility of a store manager, as it leads to greater accessibility of
resources even at the time of resource shortfall. The franchisee’s store manager must have the
ability to negotiate effectively, from own team to external team, it is necessary for the
manager to negotiate the terms and ensure a win-win situation. Negotiation with the team
means getting the team indulged in the entire mission and vision, and encouraging them to
implement a role that better suit their personal goals and abilities.
Decisional
Entreprenuer
Disturbance
handler
Resource
allocator
Negotiator
Informational
Monitor
Disseminator
Spokesperson
Interpersonal
Figurehead
Leader
Liaison