SITXMGT001 - Monitor Work Operations Worksheets

Monitor Work Operations Worksheets
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Contents
Section-1..........................................................................................................................................3
Section-2..........................................................................................................................................6
Section-3..........................................................................................................................................9
Section-4........................................................................................................................................12
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Section-1
Q. 1
within ongoing basis, it is very important to monitor workplace business because it help to
identify the current performance of operational tasks. As business scale up in size or sales.
Monitoring operations are helping to measure oversight, employee feedback as well as customer
reviews.
Q.2
on the basis of evaluation, monitoring performance can be involved into two different ways:-
 Comparing the overall performance of different operational planning strategic approach
 Identifying and measuring the actual differences when it is applied the strategies to
monitor or track activities.
Q.3
Quality assurance is based on technique which may support for preventing the actual
development of good as well as service. Sometimes, it also verifying the current delivery
services and control each point of product development. Quality assurance is main part of
product validation and assurance guarantee customer regarding good and services. Quality
assurance is always support to maintain high standards.
Q.4
here are considered five different characteristics in context of customer services.
 Quality Culture- it is all about the way in which represent a positive aspect of client when
they can interact with staff members and then perform tasks effectively or efficiently.
 Quality system and processes- It is enabling the consistency and reliability in context of
quality of services (De Tender, Rendon and Erskine, 2019). this is not only controlling
system but it also handled the process.
 Quality product- this is systematic way to build or create quality of product. On regular
basis, it is important to monitor the performance of all items.
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 Quality monitoring- it is always supports to measure performance, innovation, quality of
different items. this is possible due to monitoring process
 Value for money- it is important characteristics which provide the extra efforts but
sometimes, it beyond the customer expectation level. it is largely represent a matter of
experience or perceptions.
Q.5
there are different steps in the monitoring process.
Step-1 establish what essential needed for monitoring- It review the overall service cycles and
follow a work procedures for specific points at the time of process.
Step-2 using a particular monitoring technique or method- identifying the key performance so
that it has become easier to track or monitor performance (Duarte, 2020).
Step-3 compare the current happening and minimize variations- this is the best way to improve
actual procedure and keep maintain record of work flow. Monitoring the performance of trained
staff members.
Step-4 Follow a continuous improvement plan- this is the important aspect to use plan and keep
doing some changes. Sometimes, it also using an investment in equipment and increase the
business operational activities by using modern technology.
Q.6
Here are identified three ways that help to involve staff in the continuous improvement process.
 Communicate Expectations- managers and team members are established a strong
collaboration through communication on regular basis. It helps to build a connection with
lines that help to open respond of different parties and identify the clarification as per
needed.
 Manage Small Improvements- every team member must work together to monitor, track
and promote small improvement within business processes, programs and activities. It
will be changing everything at once when it causes a confusion.
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