SITXMGT001 - Monitor Work Operations Worksheets

Get worksheets for SITXMGT001 course on monitoring work operations. Learn about quality assurance, time management, delegation, feedback, and more. The content covers different aspects of managing work operations, including identifying industry trends, assessing workloads, providing feedback, and maintaining workplace records. The worksheets also provide tips for improving customer service, involving staff in the continuous improvement process, and dealing with workplace problems.

Monitor Work Operations Worksheets
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Contents
Section-1..........................................................................................................................................3
Section-2..........................................................................................................................................6
Section-3..........................................................................................................................................9
Section-4........................................................................................................................................12
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Section-1
Q. 1
within ongoing basis, it is very important to monitor workplace business because it help to
identify the current performance of operational tasks. As business scale up in size or sales.
Monitoring operations are helping to measure oversight, employee feedback as well as customer
reviews.
Q.2
on the basis of evaluation, monitoring performance can be involved into two different ways:-
 Comparing the overall performance of different operational planning strategic approach
 Identifying and measuring the actual differences when it is applied the strategies to
monitor or track activities.
Q.3
Quality assurance is based on technique which may support for preventing the actual
development of good as well as service. Sometimes, it also verifying the current delivery
services and control each point of product development. Quality assurance is main part of
product validation and assurance guarantee customer regarding good and services. Quality
assurance is always support to maintain high standards.
Q.4
here are considered five different characteristics in context of customer services.
 Quality Culture- it is all about the way in which represent a positive aspect of client when
they can interact with staff members and then perform tasks effectively or efficiently.
 Quality system and processes- It is enabling the consistency and reliability in context of
quality of services (De Tender, Rendon and Erskine, 2019). this is not only controlling
system but it also handled the process.
 Quality product- this is systematic way to build or create quality of product. On regular
basis, it is important to monitor the performance of all items.
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 Quality monitoring- it is always supports to measure performance, innovation, quality of
different items. this is possible due to monitoring process
 Value for money- it is important characteristics which provide the extra efforts but
sometimes, it beyond the customer expectation level. it is largely represent a matter of
experience or perceptions.
Q.5
there are different steps in the monitoring process.
Step-1 establish what essential needed for monitoring- It review the overall service cycles and
follow a work procedures for specific points at the time of process.
Step-2 using a particular monitoring technique or method- identifying the key performance so
that it has become easier to track or monitor performance (Duarte, 2020).
Step-3 compare the current happening and minimize variations- this is the best way to improve
actual procedure and keep maintain record of work flow. Monitoring the performance of trained
staff members.
Step-4 Follow a continuous improvement plan- this is the important aspect to use plan and keep
doing some changes. Sometimes, it also using an investment in equipment and increase the
business operational activities by using modern technology.
Q.6
Here are identified three ways that help to involve staff in the continuous improvement process.
 Communicate Expectations- managers and team members are established a strong
collaboration through communication on regular basis. It helps to build a connection with
lines that help to open respond of different parties and identify the clarification as per
needed.
 Manage Small Improvements- every team member must work together to monitor, track
and promote small improvement within business processes, programs and activities. It
will be changing everything at once when it causes a confusion.
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 Promote a creative work environment- this allows the team member where they can feel
so much fun in the workplace. In some situation, work environment is helping in the
continuous improvement.
Q.7
there are three ways to be innovative and improve customer.
 Empathy, patience & consistency- Some potential client will be irate and others are
asking a lot of questions.
 Adaptability- Every client showing a different behavior and some may even seem to
change week by week. It is also able to handle and control surprises, sense the customer’s
mood or adapt situation accordingly.
 Knowledge- the enough knowledge will give the best customer services and handle any
kind of complex situation or condition.
Q.8
Social media networking and industry news are considered two important sources, where it can
easily gather or collect information. it keep up with trends to maintain and control the overall
demand of organisation.
Q.9
identify two industry trends-
Digital Transformation trends in Manufacturing
 Improved Speed and Efficiency
 Data and Data Analytics
Q.10
On the basis of analysis, it has been considered the different techniques or processes that help to
use in area of responsibility and support in the financial sustainability of enterprise.
 Access to Capital- it is an important aspect to focus on the money to make money.
Typically, it will start initial start-up capital and getting more staffing firm (Føre and
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et.al., 2018). Afterwards, it will be supported ongoing working capital to maintain day to
day operational task.
 Reporting- this technique will support to create suitable plan and review the finances on
regular basis. it allows to adjust in time and reverse as negative trends, capture unique
positive opportunity.
Q.11
For Example-
 Social sustainability will support to create flexible environment for staff members where
they can participate different business operational tasks.
 Social sustainability provides the equal opportunity for employees and resolving issue of
discrimination, racism in workplace.
 Business operational sustainability is that when evaluating whether enterprise maintain
practices without risk or threat.
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Section-2
Q.1
 Create a time audit- it is one of the best time management strategy that help to find actual
time and believe to manage day to day operational activities.
 Set a time limit- this is another strategy to use on daily basis and complete their tasks
within specific deadline.
 Learn to delegate or outsource- this is kind of tricky strategy which is not only helping
people to manage time but it also supported to complete certain operational tasks.
Q.2
The responsibility of a manger is helping staff member to manage their own time. This is
because of reduce the stressed level. It is always supported at the time of heavy workload.
Q.3
It can be used three steps to assess workloads and set a proper targets-
1) Evaluating the hourly work rates and always trying to maintain production efficiency and
performance.
2) It would be calculating the return on investment which may support to estimate the
accurate demand of goods & services.
3) Checking the team members and adjust workload as needed to handle by each one.
Therefore, it can utilise heavy workload and maintain a strong coordination between team
members.
Q.4
 Figure out the team’s workload and capacity- it is important to the organisation where
they can use effective plan and tools, in order to handle or manage the difficult problem
in proper manner.
 Identify the scope and timing of work- Complex problem with considered the multiple
deliverables and enhance the efficiency or performance. In order to maintain a workload
of enterprise.
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 Prioritize that work load balance- team members are needed to tackle problem but it
would be scheduled a proper time and working on each project in proper manner.
Q.5
Modern awards are basically covered the specific demand of industry, occupation as maintain
safety aspect with minimum pay rates or employment condition. in this way, it would follow a
proper guideline to manage staff members performance on the basis of enterprise agreement.
Q.6
The delegation is consider as an important skills for manager because it help to divide work and
allocate it to the subordinates. It is also helping to minimise workload in area of planning,
business analysis.
Q.7
Benefit-
 To provide the valuable time and ability to focus on the high level of tasks management
 Develop the strong collaboration between employees through communication
 It help to improve efficiency, productivity as well as time management.
Q.8
Identified the Barriers to Delegation-
 Lack of confidence
 Retention of power
 Fear of making mistakes
 Lack of incentives
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Q.9
 Specific- Feedback should be clearly representing the business focus, especially when it
tiles into large entire goal instead of being represented as generic manner.
 Timely- Feedback should be offered as close as possible to action in particular questions.
Sometimes, it makes no sense (Gregori, Papetti and Germani, 2018).
 Constructive- this is the supportive feedback which has given to the other people and help
determine suitable solutions in areas of weakness.
Q.10
Giving a proper understandable instruction, it is one of the important things that can help to
perform different actions, especially in the office environment and within an enterprise. By using
different steps to check the instructions and clearly represent the assumption, beliefs.
 Do not assume they know what are needed
 Be clearly specific
 Give time-frames
 Setup a proper boundaries
 Get clarification
Q.11
Once workflow have been established, it should identify whether the workflow which have been
implemented in proper manner.
 Monitoring the process- in this method, it helps to monitor or track the overall entire
workflow process.
 Ask for feedback- Sometimes, it also asking feedback questions to different consumers
and employees.
 Evaluating result or outcome- After gathering all reviews, it would be generating a proper
result or outcome.
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Q.12
Here are determined the sort of information which might have needed to provide management
related staffing needs:-
 Consider a number, different type of staff members needed to the run the enterprise
effectively and efficiently.
 Allocated the existing staffing resources
 Handling gaps in the workforce
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Section-3
Q.1
Here are few steps to provide feedback, corrective action & support to employees at the time of
Coaching.
 It make sure that clear on why they are delivering the feedback to the potential staff
members (Kettunen, 2021). When a feedback comes from judgement and want to pass it
off as feedback. This is the important aspect to represent thinking of individual people
and deliver suitable suggestion.
 Make it a two-way conversation- it take some time to engage with staff members and also
checking for purpose of understanding.
Q.2
An effective training begins well before as trainer and deliver the best session, continues after
that trainee gain knowledge. There are different steps involved in demonstrating a task to the
trainee.
 Assessment
 Motivation and inspiration
 Design pattern
 Evaluation
Q.3
 Active listening- it is an important aspect to understand staff members, Managers have
participated into active listener. While it seems simple, skill that help to develop and
improve their ability, gain more knowledge or experience.
 Giving and receiving a feedback- through this skill, it help to establish a strong
communication which is able to accept critical feedback and provide constructive input to
others (Gregori, Papetti and Germani, 2018). Manager will give a feedback to every team
members regarding business objectives.
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 Adapting the communication style with audience- team member uses a strong
communication to establish or build a strong collaboration with colleagues during
discussion meetings.
Q.4
 Empower Employees to make an important decision- it provides the opportunity for
employees where they can be involved into decision-making process. Sometimes, it
attempt a new way of doing things and help in contributions.
 Workout inexpensive pilots- generally, it has followed the different areas where it is
needed to be understand small scale and putting them (Olsen and Tomlin, 2020). On the
basis of evidence, it gained more ideas and justify the involvement within new lesson
from different phases.
Q.5
It is important to keep maintain workplace records because it help to monitor or track the
performance, productivity levels. If a lack of important information or data can hinder in both
business growth as well as development of employees. For providing the equal opportunity of
everyone, it is important to keep maintain record by frontline workers.
Q.6
In the workplace, there are different kind of data or information record maintained in proper
manner.
 Accounting record- Accounting based records are considered the source of information.
on the basis of evidence, it can be prepared, verify and audit the specific financial
statements (Olsen and Tomlin, 2020). This kind of record include a proper documentation
and prove assets an ownership for creating a liabilities and also maintain proof of
monetary. it hold the transaction details of enterprise
 Legal documents- it is based on the document where it including two or more parties
enter within particular agreement. This is also confirmed by a proper signatures at the
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end. This would be discovered the legal rule or regulation. It should be gathered or
collected record of legal policies and procedures.
 Bank statements- it define the document which is typically sent by bank to the account
holder every month. Sometimes, it also summarising all kind of transaction of account. It
keep records of all accounts within bank.
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Section-4
Q.1
Frontline manager should have developed understanding of manage or deal with workplace
problem/issues.
 Confronting performance Problems- this kind of problem is always going to be concern
for Frontline manager. Performance problem will directly affecting the entire business
operational tasks, which means that needed to maintain a high standards because of high
competition level (Gregori, Papetti and Germani, 2018).
 Difficulty in right hiring decisions- it may arise a problem in the workplace because of
poor performance in hiring procedure.
 Conflicts with team members- Conflict issue is one of the most common problem exist in
workplace. At the time, the involvement of frontline manager to resolve conflict among
team members through effective strategic plan.
 A lack of communication between staff members- this is the biggest challenge for
frontline manager to maintain a proper collaboration between employees.
Q.2
Here are different steps to resolve problems:-
 Define the problem- in this phase, it is identifying the common problem or issue which
may arise in the workplace. That’s why, it can be analysed the situation carefully to learn
more about workplace problem.
 Identify solution- in this phase, it can be determined the suitable solution so that it can
easily resolve complex issue or problem.
 Evaluate solution- implementing strategic actions which is always support to reduce level
of complex issue in the workplace.
 Monitor or track activities- once, it is implementing the solution that help to keep monitor
progress and make a proper adjustments.
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 Agreed on the contingencies, evaluation or maintenance- this phase will support to
reduce or minimise the complex level.
Q.3
Once, it may be identified the conflict problem, but consideration of root cause analysis as useful
process for understanding complex problem. Afterwards, it also figure out the negative
consequences and implement a suitable solution to address key point of root causes.
Q.4
Here are different kind of tools or strategies that help to define a conflict a problem. Afterwards,
it would be implementing root cause analysis approach to handle issue.
 Pareto Chart
 Fishbone Diagram
 Scatter Diagram
 Failure Mode and effect analysis
Q.5
 Hasty Generalization logic- when an enterprise is going to exploit what they can identify
the need of client. To give a major support in term of viability of project.
 Ad Hominem logic- this type of logic will directly affecting the person when they can
perform argument and ignore what they actually expressing. It might have concern about
the certain risk and dismiss them because of complaining.
On the basis of discussion, it has been summarised that these false logic would increase a
problem or risk because of poor decision-making.
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Q.6
Brainstorming techniques-
 Brain writing- this type of method is helping to write down specific idea, assumption that
related to the problem-solving. Every team member passes their innovative ideas from
one person to another.
 Rapid ideation- team member can be performed the exercise which is helping to avoid
some common ideas when it transform, grow and develop ideas. It allowing everyone to
capture their idea, assumption before its time constraint (Gregori, Papetti and Germani,
2018).
 Figure Storming- this technique will support for employee to find the specific workplace
issue and then inspire or motivate other staff members in regards of creative idea.
 Online brainstorming- this technique encourages remote staff members to participate and
put extra efforts in task execution.
Q.7
 Consensus in voting- this is kind of community resolution when it opposing parties set
aside their differences and also agreed on the particular statement. Some kind of dispute
can be resolved through discussion.
 Voting- this technique will help to gather opinion or view point of every team members.
on the basis result, it would be selected combination of suggestion.
 Unilateral Decision- this type of process will support to represent one sided option, if it
make as unilateral decision. It act as alone decision and consider all team members.
Where each and every have been sharing their idea, concern and feelings.
On the basis of analysis, it has been selected the Voting as important method that support for
team in decision-making process.
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Q.8
Management support for change is the best option that is always provided the comfortable of
their employees at different level. at that time, it should be assigned the proper tasks and
ensuring a solution successful implemented. But it can possible with support and involvement of
team members in different task execution.
Q.9
Here are consider the different resolution processes to encourage the individual’s for a problem
and directly affect them.
 Get involved in planning process or method such as creating a goals or defining the
problem and issue.
 Detonating small amount of money and helping with a proper fundraising efforts.
 Volunteer to staff members and establish a collaboration with colleagues, putting more
efforts such as mass mailings, make a phone calls.
 Evaluating the research & development, creating a proposal documentation to handle the
complex problem with proper correspondence.
 Attending with any event or programs such as Fundraising events.
 Implementing a leadership role in which support the community partnership.
Q.10
As per consider an action plan for solution and resolve a problem which is being implemented to
monitor or track the actual progress. Afterwards, it also supporting to evaluate solution which
occurs after executing a plan and implement, provide a better indication whether it is affected the
solution or not of problem.
After implementing a solution, it is important to take follow-up, therefore it help to the check the
overall performance and efficiency of solution.
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REFERENCES
Book and Journals
De Tender, P., Rendon, D. and Erskine, S., 2019. Optimizing IT Operations Using Azure
Monitor and Log Analytics. In Pro Azure Governance and Security (pp. 181-228).
Apress, Berkeley, CA.
Duarte, F.J.D.C.M., Integrated Operations in Times of Pandemic: Communication at Distance
and Knowledge Sharing. In Proceedings of the 21st Congress of the International
Ergonomics Association (IEA 2021): Volume I: Systems and Macroergonomics (p. 131).
Springer Nature.
Føre, M. and et.al., 2018. Using acoustic telemetry to monitor the effects of crowding and
delousing procedures on farmed Atlantic salmon (Salmo salar). Aquaculture. 495.
pp.757-765.
Gregori, F., Papetti, A. and Germani, M., 2018. Improving a production site from a social point
of view: an IoT infrastructure to monitor workers condition. Procedia CIRP. 72. pp.886-
891.
Kettunen, J.E., 2021. Anomaly detection in business metric monitoring.
Olsen, T.L. and Tomlin, B., 2020. Industry 4.0: Opportunities and challenges for operations
management. Manufacturing & Service Operations Management. 22(1). pp.113-122.
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