Ways to monitor the performance of health care professionals

Running Head: MEDICAL
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Medical
10/23/2018

MEDICAL
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Ways to monitor the performance of health care professionals
Performance in any system, here healthcare is defined as the reflection of values in relation to
the explicit goals of the various stakeholders, such as patients, consumers, doctors,
professionals, insurers and regulators. Assessing and measuring the performance of health
professionals or doctors in the healthcare settings is essential along with the assessment of
patient’s health improvement. As the health professionals are responsible for the effective
delivery of health services leading to the patient safety and wellbeing, therefore they must be
assessed carefully for their profession (Kieft et al., 2014). There are five different types of
methods of assessing and measuring the performance of health professionals or hospital
performance.
 Regulatory inspection- In many countries there are some of the statutory inspectorates
to monitor the performance of the hospitals that means assessing the effectiveness of
doctors or health professionals. As some countries, have specialisations to implement
infection control and blood transfusions. These inspections standards have some of
the legal authority, which every hospital has to follow in order to ensure effectiveness
of their services. Licensing inspection is initiated in the countries like United States,
for the new hospitals, which ensures or confirms and measures the performance of the
hospitals or healthcare in terms of fulfilment of the minimal requirements for the
health and safety of the patients or consumers (Tsai et al., 2015).
 Surveys of consumer’s experience - Standardized surveys of the patients and their
family members in the hospitals are the reliable indicators of the performance
measurement of the doctors or health professionals in the healthcare. Through
surveys, it has been analysed that the hospitals or health professionals are focused
towards acquiring health education and patient empowerment, comfort, complaint
mechanisms and continuity of care and patients wellbeing. Advantages to use this
method is that from the patients survey and experience is that it becomes easy to
assess and monitor the healthcare performance, as they describe about the outcomes
of attaining health services (Fernandes et al., 2015).
 Third-party assessments – Some third-party assessments are the other tools utilised to
monitor the performance of health professionals, includes ISO 9000 standards, peer-
review, accreditation programmes measures the performance of the health
professionals and hospitals, in terms of the compliance with the published standards.