National Australian BANK Sustainability report reflecting the

National Australian
BANK
Passion for
customers
Being bold
Respect for
people
Win
together
Doing the
right
things
Sustainability report reflecting the core values

Analysis of the sustainability report
• Company makes things easier to deal with the
customers.
• Company uses the system of net promoter to
check the real-time experience of the customers.
• Company has learnt a lesson from the Royal
Commission findings.
• The company knew where it went wrong.

Ethical Practices of National Australian Bank
• Company has started offering financial benefits
offsetting their Farm Management to the
agricultural customers.
• The company is improving their service
standards.
• The company keeps the records of the bad
incidents and works on them