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Negotiation and Conflict Resolution British Airways : Case Study

   

Added on  2020-01-23

14 Pages4120 Words482 Views
Negotiation and ConflictResolution

Table of ContentsINTRODUCTION...........................................................................................................................2BRIEF INTRODUCTION OF THE CASE.....................................................................................2CONFLICT RESOLUTION THEORIES.......................................................................................4QUALITY OF PARTICIPANTS NEGOTIATING AND CONFLICT RESOLUTION SKILLSTO OVERCOME THE CONFLICT SITUATION ........................................................................8CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11

Illustration IndexIllustration 1: Managerial Grid (Blake Mouton)..............................................................................6Illustration 2: Conflict resolution approaches .................................................................................71

INTRODUCTIONNegotiation and conflict resolution is the key term that helps practitioners in order tostructure their efforts in negotiation and develop effective practices upon negotiating strategies inorder to attain successful negotiation. It is essential for trade unions operating within the firm toidentify and resolve the conflicts arise among employees and employer so that best relationshipcan be developed in order to overcome the crisis (Crowfoot and Wondolleck, 2012). However,through developing successful alternatives it helps in negotiating over the problems and identifythe best solution in order to resolve the same. In regard to this context, a case study analysis hasbeen assessed in regard to disputes arise among management and employees of British Airwayswith its cabin crew employees. Main reason behind the conflict which last for 18 months wasbecause of the travel concessions not given to the employees and thus it raises dissatisfactionamong them which leads to disputes (Fainshmidt, White and Cangioni, 2014). Hence, it isessential for company to involve trade union in order to introduce effective strategy and establishnegotiation process among employees and employer so that personnel can be satisfied with thedecisions made to overcome conflicts. BRIEF INTRODUCTION OF THE CASEIn the present case, it is about the British Airways dispute with its cabin crew regardingthe loss of travel concessions for the employees who were involved in the strike last year. Thus,Unite a trade union involves within the matter in order to resolve the conflicts among employeeand employer so that conflict can be resolved in order to improve the efficiency of workers.Main issue faced by the BA cabin crew regarding the facility removed of travel concessionswhen they went on strike last year (Miller, 2013). Different agreements have been prepared inorder to provide a new deal to employees and on safeguarding the routes and workingarrangements as British Airways introduces a new fleet of crew. Also, firm involves a third partybinding arbitration process that was established in order to consider the cases of crew disciplinedby the airline during the dispute. Hence, it is essential for Unite union to focus upon therequirements of employees so that it can be discussed with the BA executives and try to providethem the same in order to resolve the conflict situation (Moore, 2014). Furthermore, it can be evaluated that Unite's top executives deal with BA managementthat such type of dispute should be solved not by conflict but through negotiation. Thus, with the2

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