Assignment on Negotiation and Conflict Resolution

Running head: NEGOTIATION AND CONFLICT RESOLUTION
Negotiation and Conflict Resolution
Name of the Student
Name of the University
Author’s Note:

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NEGOTIATION AND CONFLICT RESOLUTION
Table of Contents
1. Introduction..................................................................................................................................3
2. Discussion....................................................................................................................................3
2.1 Brief Idea of the Case Study..................................................................................................3
2.2 Identification of the Main Stages, Strategies as well as Tactics used by the Parties in the
Negotiation..................................................................................................................................3
2.3 Reasons for their Effectiveness or Ineffectiveness in reaching out to a Negotiated
Agreement....................................................................................................................................4
2.4 Discussion about the Case Study for Negotiation Literature.................................................5
3. Conclusion...................................................................................................................................6
References........................................................................................................................................7

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NEGOTIATION AND CONFLICT RESOLUTION
1. Introduction
Negotiation is the dialogue within two and more parties or people that is intended in
reaching out to an advantageous result for one or more problems, in which a specific conflict
occurs with respect to at least one of such issues (Lewicki, Barry and Saunders 2016).
Negotiation can be referred to as the major interaction as well as procedure within entities, who
are compromising to agree on the major matters of mutual interest and optimizing on their
respective individual utilities. It helps to bring beneficial outcomes for some of them. Conflicts
are avoided subsequently and the respective project or work becomes free from any type of issue.
This report would be outlining a detailed discussion on negotiation and conflict resolution for the
case study of Koala Airlines.
2. Discussion
2.1 Brief Idea of the Case Study
Koala Airlines started its operations in the year of 1971 and started serving two cities
initially. Before the year of 1999, the organizational members were unionized. However, the
attendants of Koala Airlines were worried about the management resolving personnel issues,
such as merging of seniority lists. As a result, the attendants contacted the LFA or the League of
Flight Attendants, whose memberships comprised of only flight attendant. The negotiators in the
League of Flight Attendants agreed on a contract in August of 2000.
2.2 Identification of the Main Stages, Strategies as well as Tactics used by the Parties in the
Negotiation
The organization of Koala Airlines had to consider different aspects and segments of
negotiations to make sure that the respective attendants are not getting into conflicts under any