Negotiation: Method, Context, and Cultural Dimensions
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Added on 2023/01/16
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This study material explores the concept of negotiation, including methods, the influence of context, and cultural dimensions. It also discusses the importance of effective communication and active listening in negotiation.
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NEGOTIATION
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TABLE OF CONTENTS MAIN BODY...................................................................................................................................3 Question 1...................................................................................................................................3 Question 2...................................................................................................................................4
MAIN BODY Question 1 Negotiation is basically the method and discussion within which the people tries to resolve an issue and comes to the common consensus which is acceptable by both parties. Personal negotiation is basically the negotiation where the individual negotiate for their own good and for achieving the best outcome which will benefit that single individual. Context The environment in which the negotiation took place was highly complex. There was the environment in which the employees were assigned to negotiate with the customers and clients of organization to purchase the specific product at given price. The organizational behaviour was the internal factor which influenced this negotiation as all the employees were highly committed to negotiate with the customers at best price. The price charged by competitors was the external factors wherein the price of product was compared with higher prices charged by competitors dealing in similar products. Method The strategy of active listening was used at the time of negotiation where main focus was given to understanding the perception of customers regarding product and its price. Main emphasis was given on listening as what price they expect from the product and why. The strategy of active listening was prove to the most appropriate method as through this the employee came to know the needs and demands of the customer and what are their price expectation from the product. Cultural & gender dimension When the female employee of the organization tried to negotiate with the customers them merely 5% of the customers get persuaded to buy the product whereas when the male employee negotiated over the price and terms of sale for the same product then nearly 10% of the customers got convinced. The main reason behind this was that it was complex for female employees to self-advocate while negotiating. Besides this, while negotiating with the US customers, it was somewhat difficult due to cultural differences. Like during negotiation, avoiding the use of jargon was kept in mind as well as the tone of voice was also considered.
Question 2 The whole scenario of negotiating with the customers over the prices of product has eventually influenced my negotiation style as well as skills. The most predominate skill which I learned after analysing the whole situation is that I understood the role of communication in negotiating. Talking with the customers is not the only aspect but effectively communicating with them verbally is highly important. I came to know how to effectively communicate with the customer in order to persuade them and also understood the importance of listening. Actively listening to customers without interrupting them to know their expectations is highly important. I provided enough time to customers to speak which helped to understand that what price they are willing to pay and why they think the product has high price. Along with this, the whole scenario also helped me to understand the various cultural differences that are essential to value and consider while negotiating with the customers. For example- the Americans value time and are highly strict towards it thus while communicating with US customers, I considered tie as an important factor and thus tried to negotiate within short period of time.
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