Performance Management That Makes a Difference

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MANAGEMENT
Introduction
• There is no senior management
authority which can monitor the
performance of the company on the
regular basis which is the biggest
barrier.
• As it is the small company so there
were less employees in the
company so the drivers has to work
more 6 days a week and work 12
hours in a shift.
• The drivers does not get the enough
time to communicate with the other
employees as they just pick up and
drop off the keys.
• After the training of the drivers has
completed there was just the little
contact with the senior authority
which was creating the issues in the
communication.
• The drivers are working under
pressure so in stress they talk very
rudely and intolerant way with the
customers.
• There are many drivers who don’t
known how to speak in English
which was also creating the issue in
the communication with the
customers.
Strategies for overcoming
communication barriers
• The poster will state the
communication barrier in the
small private bus company and
the strategies to overcoming with
those barriers.
• Being the manager of the small
private company the awareness
related to the cultural influences
on the communication will be
stated in this poster.
• The company is operating in the
South East of England and deals
with the private bus companies.
• The company has received many
complaints from their customers
due to lack of proper
communication so in this poster
effective communication theory
will also be elaborated.
Accounting Assignment
Common challenges and
barriers to effective
communication
• The bus company should appoint
more drivers so that burden od work
on the old drivers can be reduced
and effective communication can be
done.
• There should be the senior authority
who should manage the work and
monitor the performance of the
driver so that the barriers in the
communication can be removed.
• The training should be given to the
employees to speak English properly
so that they effectively communicate
with the customers.
• The more employees should be hire
by the small private bus company so
that effective working can be done
without fell stressed.
• The cultural differences between the
drivers and the customers should be
aware so that the complain from the
customers can be reduced.