New Technology in Improving Work Quality

This article explores the impact of new technology on work quality and efficiency. It discusses how innovative technology can enhance operations and outcomes of businesses, and the potential threats and challenges associated with its implementation.

Running head: NEW TECHNOLOGY IN IMPROVING WORK QUALITY
New Technology in Improving Work Quality
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1NEW TECHNOLOGY IN IMPROVING WORK QUALITY
In the 21st century, the use of up to date technology is one of the key ways to set a
business apart from the rest. It has been found that organisations who employ a certain degree of
innovative technology in their operations gain competitive advantage over their competitors
(Urbancova). Companies such as Toyota and Tesla have employed the use of technology and the
same has been identified as one of the key factors that contributed to their success (Fleming).
Not only does technology smoothen the operations and functionality, it also makes the work
comparatively easier. Furthermore, it reduces dependency on human capital and eliminated the
risk of uncertainty, threat and errors that can be associated with the human errors. The aim of the
report will be to critically evaluate the relation that exists between the use of innovative forms of
technology and increase in quality that result in efficient outcomes. The paper will discuss the
forms of technology that can enhance the operations and outcomes of businesses, how they could
pose threats to human capital and how the use of technology can bolster the performance of
companies.
The industries across the world have shown favourable outcomes when they employed
use of innovative forms of technology in their operations (Bleda and Rio). Companies such as
Amazon, eBay, Toyota and Tesla have relied on improvisation on technological terms and that is
what has set them apart for the competition. Toyota motor have shown favourable performance
as a result of introduction of technology in their operations. The significance of technology and
the significant role that it plays in the success of a company can be explained with the help of
Toyota’s example.
Toyota motors has been recognised as a fortune 500 company and it has retained its place
for a considerable amount of time (Ning, Levina and Jeanne). The rationale behind their success
has been identified as the use of innovative technology in the operation along with their vision

2NEW TECHNOLOGY IN IMPROVING WORK QUALITY
which takes into consideration the environmental sustainability. The company has introduced
eco-friendly technology (Ito). Introduction of electric powered vehicles and fuel efficient
vehicles has given the company considerable competitive advantage and an upper hand in the
highly competitive industry. Adaptation according to the changing needs of consumers and the
changing environmental conditions has been responsible for the success received by the
company.
The role played by innovation in improvement of quality of work that the employees are
able to produce is bolstered by the use of technology (Beetham and Sharpe). Form the above
example, it is evident that technology can boost the performance levels and outcomes of an
organisation. There are quite a few factors that are responsible for imposing workplace quality
and performance improvement. It has been proven that technology can boost the performance
outcomes and also enable employees in deriving utility while they are working (Noe et al.). The
management can ensure that appropriate use of technology to gain competitive advantage in the
market. The former should first be allowed to determine the appropriate form of technology that
is appropriate for the business operations that they deal in. Then they should carry out practices
and incorporate innovative forms and some simpler forms of technology with the help of which
they can boost the functionality in every working division. Innovative technology such as
Artificial Intelligence can boost up the repertoire of a company. The employees and the
management should be aware of the effective use and management of passwords as inability to
do so can result in loss of intellectual information and lead to serious legal implications.
Furthermore, the option of utilising free software and application should be utilised by
companies. It has been found out that utilisation of the aforementioned factors and incorporation

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of the same with the human capital can boost the positions of companies in the short and the long
run. They have been discussed in the following section.
The needs for technology is different for different companies and it depends on the
operations that the company is involved in (Laurillard). A company such as Uber is highly reliant
on technology (Ashworth). It relies on technical compliance and proper functioning of their
networks. The networks are monitored with the help of the super computer. The efficacy of the
latter is incorporated in the mobile applications. Thus they rely on Supercomputers, the Internet
network and proper functioning of the mobile applications. On the other hand, companies such as
Amazon operate differently. However, they still employ the use of aforementioned technology in
a different way. Even though they use the same technology such as networks, supercomputers
and smartphones, the process takes place differently. Amazon use their network to assimilate
products from various sellers across the world and use the same to cater to their needs (Haucap
and Heimeshoff). Uber use their network to provide commutation services to their customers.
Thus it can be understood that, even similar technology does imply the same sort of usage. It
differs as a result of difference in the ultimate strategic goals of the company. Furthermore, the
use of automaton tools helps in deriving ease in operations and also cater to the need of
innovation.
Artificial Intelligence or AI is a technology that simulates human responses to action
through computerised mediums (Russell and Norvig). Tesla Motors is a company who have
excelled and differentiated themselves in the market by capitalising on Artificial Intelligence
(Helbing). They introduced vehicles power by artificial intelligence. The same has been regarded
as one of the most innovative technological discoveries in the century (Geman and Geman). The
company’s image has been boosted as result of the innovation and has been one of the sole

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reasons behind sustainability of the company. Not only for the case of automated vehicles, AI is
used by companies dealing in customer services. The AI enables companies to automate their
operations (Russell and Norvig). Companies can save lot of time by the use of such technology.
Giving feedback to customers, automatic generation of sales mail, addressing customer
grievances and requests has all been made easy using the Artificial Intelligence.
Managerial personnel should be aware of the impediments of technology. Apart from the
technology mentioned above, the management must be aware about the use of subtle features of
the technology such as passwords and free software. There have been instances when companies
got into trouble for not managing passwords effectively. Inefficiency in password management
has led to catastrophic consequences for organisations (Beyer and Wright). Crimes such as
piracy and hacking can take place. Such crimes not only lead to serious violation of legal
frameworks and codes, it also results in hindrance of the functionality and productivity of the
companies who are in the suffering end of the crimes (Appazov). Thus companies should utilise
and capitalise on the use of firewalls and operating system protection software. It will ensure that
the intellectual property of the companies are protected and will also help in avoiding the
aforementioned crimes. For, companies who are new, managing costs can be problematic.
Various costs are associated to the operations of companies when they are in the early days of
operations. Internet security cost for companies who have lot of computer peripherals can lead to
accumulation of a huge amount expenses. Thus they could utilise the use of free alternatives.
Free software are not necessarily bad, some provide great utility free of cost and thus the
management of new and struggling companies should be aware of the option that are available
for them to gain utility from. Free software such as Google Chrome extensions can deliver
additional utility to the user by providing unique features to the latter, free anti-virus software

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can provide computer security. However, one should be aware that the paid versions of the
software comes with additional features and are more reliable than the free version. It should be
used by companies and individuals who are able to derive efficient amount of utility from the
same.
Apart from forms of technology that help boost the work potential of the management
and the organisation, innovative technology can also help in staying perfectly aligned with the
managerial goals (Lehmann and Joseph). The use of Artificial Intelligence that is integrated into
applications and software helps the managers and employees track their daily activities and to
maintain clear goals. Application can be used to set remainders and keep schedule of meetings
and appointments. They ultimate utility that is provide by such software is to save time. A
business that saves time, is able to focus on the ultimate managerial goals. The latter can be
further boosted by AI. It is known that motivation helps in employee engagement. Thus the
managerial personnel within organisations can incorporate motivational tools within the regime
of the employees. Daily motivational quotes, nudges from the management and a clear idea
about the current position and the target can enable employees to be engaged. Once the
employees are engaged they can provide maximum efforts for achievement of the managerial
and company goals.
There are numerous ways in which technology can impact the employees within
workplace. The idea is to reduce the load form the shoulders of the employees. The use of
effective and innovative forms of technology ensures, efficiency in performing the task, enable
smooth communication with the workplace, cater to the security needs of the employees and
performs numerous functions.

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The use of technology can eliminates the uncertainties associated with performing the
task. The use of technology is characterised by incorporation of machinery and unlike human
workforce there exists no room for error. The work is carried out in the way it is supposed to be
and it results are unbiased and accurate. Further the use of technology can help communicate the
ideas of the company clearly down the hierarchy. Thus this leads to realisation of the goals of the
company form the part of the employees and they are able to implement and use the technology
which further boost the efficiency that they deliver to the company.
The use of technology can eliminate the risks that are associated with the use certain
operation. Handling of heavy items in a factory, soring of hazardous items and the radioactive
wastes can be carried out with the help of robotic arms and peripherals (Neves et al.). It
eliminates the risk of loss or damage that the harmful and unsafe hazards can cause. Thus the
incorporation of technology should be implemented by organisations who value the association
and welfare of the employees. Technology acts as medium to boost the working conditions that
are present before the employees and helps them in carrying out risky tasks in a safe manner.
This contributes to the safety needs of the employees and enable the management to abide by the
safety and hygiene needs that was propounded by Herzberg. Herzberg formulated a theory of
needs that states that employees have a basic need for hygiene that can lead to dissatisfaction
when unavailable, however presence of the same does not imply that the individual will be
satisfied or engaged. Thus the need so for technology is evident in every workplace.
However, in many cases it has been found that introduction of innovative forms of
technology can lead to demotivation within some employees (Yasrebi). In spite of the numerous
advantages that are offered by such components its acts as base of demotivation of the
employees. This has been evident in the case of man power. The use of technology is introduced

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to boost the efficiency of the work outcomes, although some employee might have concerns
about their job safety once technology is implemented. Some individuals fear that machines and
supercomputer can replace them as a result of which they will no longer be valued by the
company that they are employed in and thus they fear that this could lead to their termination.
Some individuals are not properly educated in operation of the new forms of technology and thus
they require training in order to be able to operate such forms of technology. This also leads to
increased costs that the company has to incur in order to train them. Employees who are not
technically and technologically adept thus fear such innovations. It has been recognised that
human capital cannot be replace. However, technology poses considerable advantages against
some components of technology. As a result it is encouraged with certain implication of
demotivation and fear of attrition in some cases.
It can be said that technology possess the ability to completely transform the proceedings
of businesses. It can bolster the functionality and operations of an organisation. It helps in
achievement of the ultimate managerial goals by incorporation of efficiency, smooth and
unhindered communication and by reducing the risks associated to human operations. However,
it has been witnessed that the use of technology can be termed as threats to sustainability of some
employees. The latter leads to demotivation within the employees which can hinder the
operations of a company and can reverse the role that the technology was initially developed for.
On a concluding note it can be said that the management of companies should scrutinise their
organisational needs before selecting and employing a certain form of technology. The use of
technology should be according to the need of the organisation. Inability to locate the needs and
implement the use of technology can result in opportunity loss form the part of the organisation.
The benefits that are posed by technology are huge, however they should be aware and conscious

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about the fact that technology should not coincide with the human capital. Even though
numerous benefits are posed by technology, they can pose threats to the sustainability of the
employees and thus time should be invested to in selection of the appropriate forms of
technology.

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