NHS People Management: Issues and Recommendations

NHS PEOPLE
MANAGEMENT
Report
MAY 18, 2019

Table of Contents
Introduction......................................................................................................................................2
Leadership and Management...........................................................................................................2
Training and Development..............................................................................................................3
Talent Management.........................................................................................................................4
Recommendations............................................................................................................................6
Conclusion.......................................................................................................................................6
References........................................................................................................................................8

Introduction
NHS (National Health Service) is one of the largest healthcare organization in the UK. NHS was
established in 1948 in England, Scotland, Wales, and Northern Ireland. However, NHS is
currently facing strong issues related to employee’s retention, leadership, training and
development issues, and poor talent management (Bailey, et. al., 2015). This report highlights
these issues of NHS. This report shows that how a poor leadership and staffing policies leads to
inadequate nursing practices in the organisation. This Report also helps to understand the various
reasons behind these issues of the organisation and what are the external and internal factors that
affect the leadership and staffing policy of the organisation. NHS is also suffering from staff
shortage due to poor pay, high workloads, and inflated targets of employees. These all reason are
the main causes of poor staff and people management in the NHS organisation.

Leadership and Management
The role of management and leaders are so crucial in any health care organisation. NHS is
currently facing large number of issues related to staffing and recruitment of people. The leader
in NHS need rewards and recognition in the organization. The Maslow need of hierarchy theory
states that every people need rewards and recognition and it is well defined in the five types of
needs in the Maslow’s need of Hierarchy theory. The Maslow need of hierarchy theory normally
focuses on the basic needs that a people required in their life. The first need in the theory is
related to basic needs of human life which is physiological needs which includes food, shelter,
and cloth. The second need is related to safety and security needs. While the third need is related
to belongingness where people want relationship, love and affection. The fourth need is related
to esteem needs which means where every people want attention, care and recognition from
society. This need is absent in the leaders of NHS. The NHS definitely needs to enhance the
esteem needs of its leader in the organisation. The role of leader in the organisation to manage
and motivate people in the organisation. Apart from these issues, NHS also facing problems
related to finance and quakily in the organisation. NHS will overcome these issues if it will
provide better facilities to its manager (Smith, Hampson, Scott, and Bower, 2011). The work
value of manager should be recognized and valued in order to resolve these issues. The fact is
that the leaders and managers are required every level of the organisation- from board to ward-
thus the role leaders in the organization is very important in for both organisation and individual
people. NHS is a large healthcare organization in UK and it cannot be run without high quality
management and leadership. This will be only possible if the organisation recognized the value
of leaders and manager despite knowing their background. Leadership in the organisation always
help to support individuals and teams to become more effective and encourage people towards
organizational development and growth (Hutchinson and Purcell, 2010). The Transformational
leadership theory states that every leader has a role in the organisation to motivate and encourage
other people in the organisation towards the organizational goals. However, managing diversity
in the organisation is also the responsibility of a transformational leader. Managing the diversity
in organisation is also a great issue in the NHS. There are various internal and external factors
that affect the leadership and management in NHS. One of the biggest failure of NHS leadership
and management is failure to engage clinicians. The NHS administration failed to include private