Importance of Non-Verbal Communication and Listening Skills in Business Communication

reflective essay-non-verbal communication, listening and communication competence
Resident Campus
Lecturer

The paper will provide information regarding my opinion in concerning one of the practical business
communication procedure that has been discussed in the weekly modules. I have selected the second
weekly module of non-verbal and listening communication skills because according to me these
communication skills are considered as an essential aspect of communication that can help me in the
future. Furthermore, the paper will provide its importance on my performance and along with it also offer
a literature review of these communication skills. Moreover, the paper will also discuss both interpersonal
and non-verbal mode of communication skills, because, in my opinion, these skills help me to achieve my
career goals in the coming days. In other words, the paper will also discuss the importance of choosing
both these non-verbal and interpersonal communication skills for my future career goals.
After learning these all weekly modules, I have selected the non-verbal communication as well as
listening and communication competence as a significant concept of my learning ability because both this
mode of skills help me to develop my career goals in future. From this module, I have gained that non-
verbal mode of communication refers to the messages transformation using non-verbal sources. In other
words, listening, on the other hand, determines the process that includes both physiological and
psychological process of a person (Vogel, Meyer, & Harendza, 2018). From this second module, I have
learned that non-verbal message constitutes the identity message of a person which determines the
identity of an individual. Hence according to my opinion, it can help an individual to interact easily with
another individual without facing any problem. According to my view if an individual enables to provide
its thoughts to another person with non-verbal communication skills, then it became more comfortable for
the individual to demonstrate his view easily. Besides this, non-verbal communication also helps me to
define my identity in front of other people without feeling shy.
Also, this communication skills also help me to convey my feelings as well as emotions to another
individual. From this module, I have also gained that these communication skills also help to express
individual feelings through proper expression. Hence after learning this, I can say that non-verbal
communication skills help an individual to express his feelings as well as emotions in front of others.
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Therefore, this module helps me to know that non-verbal communication skills not only help me to
express my emotions in front of others but it also helps me express my identity in front of them. On the
other hand, listening defines the information that received from external worlds, its interpretation,
respond as well as attention to a sound that was coming from the outside atmosphere (Georgescu,
Kuzmanovic, Roth, Bente, & Vogeley, 2014). In other words, listening mode also me to enhance my
thinking ability on other matter or people which thereby help me to understand others opinion too. Hence
from this module, I have gained the complete idea about listening skills which states that it enhances a
person's knowledge and also help them to focus on a particular matter. Thus according to me both non-
verbal communication and listening are considered as a significant aspect of communication that helps
me to gain knowledge from others and also enhance my communication skills. Thus according to my
view among all the modules of business communication skills, these non-verbal and listening skills help
me to develop my career in the future.
From all these effective business communication model I have considered that non-verbal
communication, as well as listening skills, are the vital communication concept because both these skills
help me to achieve my career goals in the future. In the words of Berger, (2014), non-verbal
communication refers to the transportation of messages using non-verbal procedures. Besides this, the
author also suggested this as another way of communication skills that quickly demonstrates the identity
of a person without possessing any verbal mode of collaboration. Apart from this, it is noted that non-
verbal communication helps a person to make attribution as well as interpretation over certain things and
provide their view on that matter. According to the author Nemec, Spagnolo, & Soydan, (2017), non-
verbal communication skills also help an individual to express their feeling and emotions in front of
others. In other words, the author stated that this communication skill is considered to be a significant
aspect of conveying messages as well as the expression by means emotion and facial expression
respectively. Also, the author suggested that both non-verbal and verbal communication procedure were
different from one another.
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